Customer reviews from intexcorp.com
Intex - Steel Frame Above Ground Swimming Pool Entry Step Ladder - White
Average customer rating
2.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
0
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Intex - Steel Frame Above Ground Swimming Pool Entry Step Ladder - White
Posted by: R
Verified Purchase:Yes
The first ladder rusted through in two or so years.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, November 18, 2024
We’re sorry to hear about your experience with the pool ladder. We understand how frustrating rust can be and appreciate your feedback. For further assistance or to explore options, please contact us via chat at intexcorp.com or call us at 310-549-8235.
Written by a customer while visiting intexcorp.com
Posted by: Chug
from Tenaha Texas
Gender:Male
Verified Purchase:Yes
Ladder works. It is flimsy, but functional. Cam with no manual though.
I would recommend this to a friend!
Response from intexcorp.comBy Intex Consumer Service, December 20, 2024
Thank you for your review! We're glad the ladder is functional for you. We apologize for the lack of a manual and will work to improve that. We appreciate your feedback and hope the ladder serves you well!
Written by a customer while visiting intexcorp.com
Posted by: Pat
from West palm, FL
Gender:Female
Verified Purchase:Yes
Ladder just seems a little unstable. I like the top platform, does make it better rather than just having steps on either side.
I would recommend this to a friend!
Response from intexcorp.comBy Intex Consumer Service, December 16, 2024
Thank you for your feedback! We're glad to hear you like the top platform. We’re sorry to hear the ladder feels unstable. We appreciate your input and will look into ways to improve stability for future designs.
Written by a customer while visiting intexcorp.com
Customer Rating
1
WARNING FOR WEIGHT CAPACITY!
on July 22, 2025
Posted by: Anonymous
WARNING FOR WEIGHT CAPACITY!
If I could give zero stars I would. Weight capacity is 300 lbs? ZERO CHANCE! A person of 130 lbs was causeing it to bend and buckle. I can only imagine how bad the structure gets after its sat in the sun all pool season. Save your money and your safety and get something else.
If I could give zero stars I would. Weight capacity is 300 lbs? ZERO CHANCE! A person of 130 lbs was causeing it to bend and buckle. I can only imagine how bad the structure gets after its sat in the sun all pool season. Save your money and your safety and get something else.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 15, 2025
We’re sorry to hear about your experience and take your concerns seriously. For assistance or questions regarding weight capacity, please contact us via chat at intexcorp.com or by phone at 310-549-8235.
Written by a customer while visiting intexcorp.com