Customer reviews from oster
Oster - Oster DiamondForce Nonstick Flip Waffle Maker
Average customer rating
3.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
23
4 Stars
11
3 Stars
2
2 Stars
5
1 Star
13
65%of customers recommend this product.
(
33 out of
51)
Customer Reviews for Oster - Oster DiamondForce Nonstick Flip Waffle Maker
Customer Rating
3
Not the best but not the worst
on October 7, 2020
Posted by: Babyhawaii425
from Seattle l, Wa
Gender:Female
[This review was collected as part of a promotion.] Great for all types of waffle and easy to clean. My complaint is that the handle feels cheaply made and doesn’t see sturdy, like it’s loose. Otherwise, as long as I’m super careful it seems to be working well so far.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 13, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products. If you need any assistance with your unit, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We look forward to assisting you.
https://www.oster.com/customerservicecontact?cid=contactus
https://www.oster.com/customerservicecontact?cid=contactus
Written by a customer while visiting oster
Customer Rating
5
Perfect waffles every time
on October 13, 2020
Posted by: tost
from brooklyn
Gender:Female
[This review was collected as part of a promotion.] As a European, I get to make waffles very often either for myself or for family and friends. I spray a little bit of baking Pam on the waffle maker and start off at a low temperature until I find the perfect temp for my waffles. The waffles were cooked to perfection and easily came off the maker.
I would recommend this to a friend!
Response from osterBy Consumer Care Department, October 20, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting oster
Customer Rating
5
Great waffles!
on December 16, 2020
Posted by: Carleee
from Lake Charles, LA
Gender:Female
[This review was collected as part of a promotion.] We made a ton of waffles. Best part was the easy clean up! Once you got the hang of it, it was super easy. My kids even loved watching it cook them. Definitely worth it! We will definitely get use out of this!
I would recommend this to a friend!
Response from osterBy Consumer Care , December 17, 2020
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thanks for choosing Oster!
Written by a customer while visiting oster
Customer Rating
1
WON’T TURN IN AFTER SIX USES!
on September 12, 2021
Posted by: SHORELINER
from Southeastern CT
Gender:Female
Bought at Christmas and loved it-until I didn’t!
Waffle maker will not turn on. I tried different outlets, waited a month in the off chance it would miraculously start working again. Nothing. SO
DISAPPOINTED in this disposable appliance.
Waffle maker will not turn on. I tried different outlets, waited a month in the off chance it would miraculously start working again. Nothing. SO
DISAPPOINTED in this disposable appliance.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, September 14, 2021
Thank you for contacting the Oster® Brand. We appreciate you bringing this to our attention and we are sorry to hear that your waffle maker is not working properly. That is not the experience that we want you to have. No worries, we are here to help.
If your waffle maker is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the waffle maker and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the waffle maker's performance.
Your waffle maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
If your waffle maker is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the waffle maker and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the waffle maker's performance.
Your waffle maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
Worked great the first few weeks then conked out!
on December 18, 2021
Posted by: ChristinaNic
from Richmond, VA
Gender:Female
I purchased this waffle maker right around Thanksgiving time. By December 17, it no longer turned on! I’m so disappointed because it worked perfectly at first even with low carb batters. I’ve followed all of the specifications and ensured it was stored and cleaned correctly so it was not from misuse.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, December 20, 2021
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your unit is not turning on. This is certainly not the experience we want you to have. No worries, we are here to help.
If your waffle maker is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the unit 's performance.
We would love nothing more than to correct this issue and restore your faith in Oster®. We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. For us to be able to do that, we encourage you to please contact Oster® directly or fill in the ""Contact us"" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
Have a nice day!
If your waffle maker is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the unit 's performance.
We would love nothing more than to correct this issue and restore your faith in Oster®. We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. For us to be able to do that, we encourage you to please contact Oster® directly or fill in the ""Contact us"" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
Have a nice day!
Written by a customer while visiting oster
Customer Rating
1
Disappointed
on April 20, 2023
Posted by: Pughshuge
from Montgomery AL
Gender:Female
I bought this waffle maker in hopes of having a great breakfast with my boys. Made 3 waffles and the maker wouldn't get hot anymore.
No, I would not recommend this to a friend.
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, April 21, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your waffle maker is no longer heating up. That is certainly not the experience we want you to have. No worries, we are here to help.
Waffle makers that are not heating properly normally happens when the unit is not receiving enough power from the power source. Here are some troubleshooting steps you can do to resolve your concern:
1. Please check for any physical damage to the unit or power cord.
2. Plug the unit directly to a power outlet.
3. Press the power button. (If these troubleshooting steps do not work proceed to step 4)
4. Use another appliance to check if the outlet is working or please try another outlet.
Your Oster® DiamondForce™ Nonstick Flip Waffle Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Waffle makers that are not heating properly normally happens when the unit is not receiving enough power from the power source. Here are some troubleshooting steps you can do to resolve your concern:
1. Please check for any physical damage to the unit or power cord.
2. Plug the unit directly to a power outlet.
3. Press the power button. (If these troubleshooting steps do not work proceed to step 4)
4. Use another appliance to check if the outlet is working or please try another outlet.
Your Oster® DiamondForce™ Nonstick Flip Waffle Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Waste of time and money
on July 16, 2023
Posted by: Disappointed Waffle God
from Georgetown Indiana
Gender:Male
This waffle marker is terrible. I had the waffle maker 24 hours already not heating. The best part the company knows their customers have this issue yet nothing has been addressed when it comes to fixing the waffle maker. Very very disappointed.
No, I would not recommend this to a friend.
Response from osterBy Oster, July 18, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your waffle maker is not heating. That is certainly not the experience we want you to have. No worries, we are here to help. If your waffle maker is not heating, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the waffle maker. Let the unit rest for 3-5 minutes. Then, plug it into a different wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the waffle maker's performance.
Your Oster® DiamondForce™ Nonstick Flip Waffle Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Your Oster® DiamondForce™ Nonstick Flip Waffle Maker has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Flimsy, junk. Works three times
on August 31, 2023
Posted by: Will0730
Gender:Male
was skeptical at first due just pulling it out of the box due to flimsy design. I was proven right. The third time we went to use the heating element did not work at all. Does make good waffles but a three time use is not worth the money.
No, I would not recommend this to a friend.
Response from osterBy Oster, September 6, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the waffle maker with a heating element that is not working. We will be more than happy to assist you.
For a possible fix, please try the following.
- Unplug it for 3-5 minutes to reset the unit
- Try it on another outlet
Your waffle maker has a 1 year warranty. If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
For a possible fix, please try the following.
- Unplug it for 3-5 minutes to reset the unit
- Try it on another outlet
Your waffle maker has a 1 year warranty. If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
Written by a customer while visiting oster