Customer reviews from otterbox.com
OtterBox - React Case For Samsung Galaxy A52 / A52 5g - Black Crystal
Average customer rating
2
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for OtterBox - React Case For Samsung Galaxy A52 / A52 5g - Black Crystal
Customer Rating
1
Doesn't even fit.
on June 4, 2022
Posted by: Squid
This case literally did not fit the phone it was designed for. I don't know how that happened, but I'm returning it.
Response from otterbox.comBy OtterBox , Customer Service Team , June 6, 2022
Hi there!
We're sorry to hear about your disappointment with your OtterBox case! It's unusual to hear that your case wasn't fitting your phone properly, and we'll be sure to let our design team know about your experience. We're sad that you're needing to return your case, but we hope you give us another chance in the future. If you have any questions or need any additional help, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your OtterBox case! It's unusual to hear that your case wasn't fitting your phone properly, and we'll be sure to let our design team know about your experience. We're sad that you're needing to return your case, but we hope you give us another chance in the future. If you have any questions or need any additional help, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
I am disappointed for the first time
on December 12, 2022
Posted by: Māris
The experience is similar to the previous review, only in my case has been serving well for several months, but then it stretched out and started slipping off the phone, and the structure began to break up.
Previously, in my company, we (~ 500 pieces) used the Defender series for the field workers. The use was intense, up to 5 years, and none of the Otterbox products were failed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 16, 2022
Appreciate the heads-up on the poor experience you've had with the React Series case, and we're sorry that things have gone structurally sideways with yours—especially after just a few months on the job.
Fortunately, we don't expect this type of material separation to be an issue going forward, and we'll be more than happy to help get things back on track with a brand-new warranty replacement! Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll take it from there!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Fortunately, we don't expect this type of material separation to be an issue going forward, and we'll be more than happy to help get things back on track with a brand-new warranty replacement! Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll take it from there!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com