Customer reviews from jbl.com
JBL - Live 660NC Wireless Noise Cancelling Headphones - White
Average customer rating
4
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
70
4 Stars
28
3 Stars
8
2 Stars
18
1 Star
9
94%of customers recommend this product.
(
50 out of
53)
Customer Reviews for JBL - Live 660NC Wireless Noise Cancelling Headphones - White
Customer Rating
1
The most frustrating headphones I've ever owned
on January 16, 2024
Posted by: bob272bob
from Springfield, MO
These have limited functionality with audio control compared to other over-ear Bluetooth headsets I've owned, and the failure to auto-pair with my devices is super frustrating. I have to open bluetooth settings and manually pair these every time I want to use them with my iPhone, with my desktop PC, or with my Chromebook - and half the time after I do get them paired they're not recognized as an audio output device.
Skip these, Plantronics Backbeat PRO are superior in every way. I've had a pair of those for seven or eight years and the only reason they were replaced was the lining on the ear covers was fraying, everything else still works fine. These 660s were a birthday gift and I wish I'd have just bought new Plantronics before, I'm probably going to keep using those even with the plastic coming off.
Response from jbl.comBy Customer Support, Customer Support, January 17, 2024
We appreciate you taking the time to provide us with your feedback. Our JBL Live 660NC is compatible with the JBL Headphones app where you can do more such as controlling the features of the headphone. Also, to isolate the issue with the pairing, you may try to reset your unit. First, turn the headphones on then press and hold "Volume +" and "Volume -" for more than five seconds. The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Nice headphones.
on May 3, 2021
Posted by: Kalicat
from Florida
[This review was collected as part of a promotion.] First off I want to say these headphones are very comfy. They are adjustable and fit nicely over my ears. I do have smaller ears, so for me I think it’s a great fit. The headphones themselves are aesthetically pleasing. I like the simple and sleek design. The right side has your power button, volume adjustment, noise cancelling button adjustment and the jack for the cord if that’s your preference. I really like that JBL added that feature, so you can choose between that or using Bluetooth. The left side has the port for charging the headphones. Both sides swivel which is cool too.
Now as far as sound goes I’ve tried all genres from rock to hip hop, dance and different types of electronic. The sound is great, but when you are listening to a song with deep bass I noticed you need to have the headphones on perfectly, otherwise you get some reverb. In my case, the left ear piece seemed to have the reverb. (Mind you, this only happened with the music turned all the way up.) After playing around with the headphones and listening to other songs I realized If they are off slightly from your head the reverb can happen. Once I realized this I didn’t have any issues. These headphones really do sound good. I honestly can turn up the volume on most songs.
As far as the noise cancelling feature they really do block out sounds very well. I used these while walking around the house, brushing my teeth with my electric toothbrush and lots of other background noises. I couldn’t hear a thing. These headphones have three features for noise cancellation. You can choose how much you want to block out, which I think that’s an awesome feature. These headphones also come with Google assistant and Alexa built-in. Unfortunately, I don’t use either of those so I can’t review that aspect. I do have an iPhone, so Siri can be activated too.
Overall these are really nice headphones. I would definitely recommend them if the features described are something you’re looking for. One thing that’s really cool is when you’re listening to music and take them off they pause the music. Then when you put them back on they resume. I love that! You can also adjust this feature. JBL never disappoints with sound quality. They really out did themselves with these. Style and comfort are a 10/10. Sound and performance I would also give a 10/10. I love these headphones.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
All In One Excellent Headphones For Google Phones
on April 18, 2021
Posted by: SantiagoG6
from Winter Haven, FL, United States
[This review was collected as part of a promotion.] Trust my review I am very picky when it comes to headphones.
I definitely recommend these JBL Tune 660NC.
These on ear headphones will surprise you for the price.
Here is my rating and a couple of feedback for each category for them so that you know how they will work for you like they worked for me and my rating for them. I do have a full review below that though. Overall for Google Phones they connect fast, work hand in hand with the features of Google such as Voice Assistant and for me the active noise cancelling feature works awesome for me to where I don't have to take them off if I want to talk to someone or when I don't want to hear anything else around me when playing music or taking a call.
I definitely recommend these JBL Tune 660NC.
These on ear headphones will surprise you for the price.
Here is my rating and a couple of feedback for each category for them so that you know how they will work for you like they worked for me and my rating for them. I do have a full review below that though. Overall for Google Phones they connect fast, work hand in hand with the features of Google such as Voice Assistant and for me the active noise cancelling feature works awesome for me to where I don't have to take them off if I want to talk to someone or when I don't want to hear anything else around me when playing music or taking a call.
>Fit 4/5 Covers my ears almost completely and a little snug though but with anyone with bigger ears will get that on ear headphone feel and fit. Can use it for active use such as in the Gym for like walking, running and weightlifting but would not recommend for crossfit or high intensity workouts when I tried it they would slip off or would not stay on. No upside down either.
>Connectivity/Use 5/5 Paired fast with Google Pair and worked seamlessly with music, phone calls and voice assistant app Google Assistant
>Battery 5/5 Have not had to charge it yet and its been 5 days!
Sound 4/5 Clear crisp JBL sound I love. Could be a little louder though. Used it with different genres so you can def hear the individual highs, mid and lows. Can use your equalizer in your app to adjust it Also people around you cannot hear you turn it up so great to use on airplane and library.
>Noise Cancelling Feature 4/5 Only cancels completely when playing music which that what JBL means by Active Noise Cancelling. But love it cause I don't have to take them off when having a conversation with people. Cancels Noise when I need them too. Only 4 because if someone is looking for noise cancelling completely you wont get that with these.
>Connectivity/Use 5/5 Paired fast with Google Pair and worked seamlessly with music, phone calls and voice assistant app Google Assistant
>Battery 5/5 Have not had to charge it yet and its been 5 days!
Sound 4/5 Clear crisp JBL sound I love. Could be a little louder though. Used it with different genres so you can def hear the individual highs, mid and lows. Can use your equalizer in your app to adjust it Also people around you cannot hear you turn it up so great to use on airplane and library.
>Noise Cancelling Feature 4/5 Only cancels completely when playing music which that what JBL means by Active Noise Cancelling. But love it cause I don't have to take them off when having a conversation with people. Cancels Noise when I need them too. Only 4 because if someone is looking for noise cancelling completely you wont get that with these.
Full Review Below!!
Fit: They fit really well and are really comfortable. They seem built pretty sturdy. They sit on my ear pretty well. For everyday use they are comfortable and even work well while wearing glasses and a football hat. For active use they work well with sweat and your normal cardio like running and weightlifting. I wouldn't recommend them for like crossfit though cause for too much movement they kind of slip off.
Connectivity: So I used my Samsung Galaxy S21 Plus for this test. When opening them out of the box my google used Google Fast Pair and automatically detected them and connected them without me having to go to settings which was pretty cool so if you do not know how to connect headphones that will eliminate stress. Did not lose connection with them. From being upstairs with them and forgot to leave my phone downstairs I was able to take a phone call and listen to music without interruption. Taking phone calls was pretty easy. The buttons on the headphones even let you mute, accept and even hang up on your calls. You can even use Google Assistant with and any other voice apps such as siri with apple phones and bixby with Samsung. With music can pause a song, go to previous and next song and of course adjust volume.
Battery: Opened it up since last saturday and since a full charge has been a week of being off and on them and have not had to charge them and battery is only at 50%. So I would say the battery is definitely impressive. They do pretty well conserving battery they turn off after a while of not being used which never had that before with previous bluetooth headphones.
Sound: The sound of the headphones were pretty clear and crisp and was even able to use the equalizer of my amazon music player to adjust it to different pre sets which really allowed me to watch the headphones adjust to jazz to rock to pop and really experience the headphones true range which they did not disappoint. I can turn them all the way up and people around me don't hear them so its great if you want to jam and not worry about disturbing anybody so feel free to turn them up in a library or airplane! lol
Noise Cancelling Feature: So I gave them a 4/5 cause the Noise cancelling does not completely cancel the noise, I can still talk to someone with them on except they sound muffled whenever I am not playing music. Now when I play music I definitely cannot hear anyone or anything. I think that's where the active part of noise cancelling comes in they activate whenever you are playing music or on a phone call which I think is a really helpful feature to use most noise cancelling headphones you have to take off if you want to have a conversation with someone especially when working out in the gym but with these you will not have that problem.
Connectivity: So I used my Samsung Galaxy S21 Plus for this test. When opening them out of the box my google used Google Fast Pair and automatically detected them and connected them without me having to go to settings which was pretty cool so if you do not know how to connect headphones that will eliminate stress. Did not lose connection with them. From being upstairs with them and forgot to leave my phone downstairs I was able to take a phone call and listen to music without interruption. Taking phone calls was pretty easy. The buttons on the headphones even let you mute, accept and even hang up on your calls. You can even use Google Assistant with and any other voice apps such as siri with apple phones and bixby with Samsung. With music can pause a song, go to previous and next song and of course adjust volume.
Battery: Opened it up since last saturday and since a full charge has been a week of being off and on them and have not had to charge them and battery is only at 50%. So I would say the battery is definitely impressive. They do pretty well conserving battery they turn off after a while of not being used which never had that before with previous bluetooth headphones.
Sound: The sound of the headphones were pretty clear and crisp and was even able to use the equalizer of my amazon music player to adjust it to different pre sets which really allowed me to watch the headphones adjust to jazz to rock to pop and really experience the headphones true range which they did not disappoint. I can turn them all the way up and people around me don't hear them so its great if you want to jam and not worry about disturbing anybody so feel free to turn them up in a library or airplane! lol
Noise Cancelling Feature: So I gave them a 4/5 cause the Noise cancelling does not completely cancel the noise, I can still talk to someone with them on except they sound muffled whenever I am not playing music. Now when I play music I definitely cannot hear anyone or anything. I think that's where the active part of noise cancelling comes in they activate whenever you are playing music or on a phone call which I think is a really helpful feature to use most noise cancelling headphones you have to take off if you want to have a conversation with someone especially when working out in the gym but with these you will not have that problem.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Live Sound Quality + Easy2Use Handsfree Features!
on April 29, 2021
Posted by: SantiagoG6
from Winter Haven, FL, United States
[This review was collected as part of a promotion.] Durability 5/5 Battery last forever so do not have to worry about having to charge them everyday or every other day. They are built really well. Ear muffs are real leather and the build and quality of them do not feel plastic like at all. Definitely headphones you can take with you anywhere. Carrying Case Helps Alot.
Sound Quality 4/5 What you expect of JBL Sound Clear Crisp Defined Sound that makes you feel like you are in the Studio. While I wish they were louder cannot complain about what I am getting for the price.
Technologically Advanced 5/5 Will Pause Music When You Take Them Off and On! Adaptive Noise Cancelling, Google Assistant to where I can play music and make phone calls without grabbing my phone or having to go into my music app saves me time and makes it very convenient.
Value 5/5 Everything you get for this price and the features in these headphones will keep you out of the headphone market for a good while and provide you longevity for the future and updates with the JBL app that will give it access to new features or upgrades it gets in the future.
Comfort 4/5 Are Adjustable and fit any kind of ear, Really Comfortable and don't fallout. Just be aware can get hot and sweaty after a while of wearing them if you are using it for active use so make sure you wipe it down so that you don't get anything in them.
Sound Quality 4/5 What you expect of JBL Sound Clear Crisp Defined Sound that makes you feel like you are in the Studio. While I wish they were louder cannot complain about what I am getting for the price.
Technologically Advanced 5/5 Will Pause Music When You Take Them Off and On! Adaptive Noise Cancelling, Google Assistant to where I can play music and make phone calls without grabbing my phone or having to go into my music app saves me time and makes it very convenient.
Value 5/5 Everything you get for this price and the features in these headphones will keep you out of the headphone market for a good while and provide you longevity for the future and updates with the JBL app that will give it access to new features or upgrades it gets in the future.
Comfort 4/5 Are Adjustable and fit any kind of ear, Really Comfortable and don't fallout. Just be aware can get hot and sweaty after a while of wearing them if you are using it for active use so make sure you wipe it down so that you don't get anything in them.
More Detailed Review Below:
Durability: 5/5 These Headphones are very sturdy and will hold up well for your active
listeners. Helps Also they come with Carrying Case for the Gym! The ear muffs are leather and they are not plastic like and seem like they really put good work and quality in them I am impressed. The battery has lasted me for almost 5 days after full charge from using them at the gym and I work out for about 1 to 2 hours. So the standby time and active time cannot be beat after 10 hours of active time and over 5 days of standby time.
Sound Quality 4/5 Sound is crisp can hear every instrument as well as your lows, mids and highs. Almost makes you feel like you are listening to your music in the studio or in person.
Love the three features on the headphones where you can activate adaptive noie cancelling , have it off or even activate the headphones to have a clear conversation with anyone. One thing I will mention is be careful what app you use to listen to your music My Amazon Music with HD played louder and clearer than my Spotify. For a moment I was wondering why the music wasn't as loud and I discovered it was from that. Still wish the headphones could go a little louder in my opinion.
Technologically Advanced 5/5: These headphones work for you and connect you in more ways than one. When first turning on I learned I can connect them thru the JBL App which allows me to set them up and keep them updated so its nice to know a company that provides update for their headphones meaning that even after a year they can have some of the same features and access as new ones release which helps with longevity of the headphones. I love the feature where whenever you take your headphones off it pauses the music and when you put them back on it plays again!
Google Assistant is awesome on these headphones you can actually get access two ways. One by tapping your left headphone or activating voice recognition which just by saying Hey Google and say your command she does whatever you ask like send text message play music which means I don't even have to open my music app to listen to music or make a phone call. It does it for me from these Headphones that is awesome. You can of course with the buttons on the headphone itself pause music, skip/previous song, accept/hang up calls, pause calls and your normal volume up and down buttons which complete the easy accessibility and convenience these headphones provide.
Value: Cannot beat the price for everything you get with these headphones and like I mentioned before the durability and build of the headphones itself to where they fit comfortably, the clear and crisp sound of the headphones and last but not least the JBL App and Features these provide will make you not have to replace your headphones for a while.
Comfort: They fit well and are adjustable and the ear muffs can cover a wide variety of ears from small to big to which my ears were small and my big brothers were big and it fit both of us well. They also stay put well too to where if you do decide to do exercise they are not cumbersome and uncomfortable. Only thing I would say is they can get a little hot and can get sweaty when working out which is normal not alot of breathability when wearing them only thing that could bother someone. Honestly my days at the gym just got better and I might go more often since now I can listen to the JBL 660NC there and enjoy them and not worry about having to hear anyone or anything just the music unless I am taking a call of course.
listeners. Helps Also they come with Carrying Case for the Gym! The ear muffs are leather and they are not plastic like and seem like they really put good work and quality in them I am impressed. The battery has lasted me for almost 5 days after full charge from using them at the gym and I work out for about 1 to 2 hours. So the standby time and active time cannot be beat after 10 hours of active time and over 5 days of standby time.
Sound Quality 4/5 Sound is crisp can hear every instrument as well as your lows, mids and highs. Almost makes you feel like you are listening to your music in the studio or in person.
Love the three features on the headphones where you can activate adaptive noie cancelling , have it off or even activate the headphones to have a clear conversation with anyone. One thing I will mention is be careful what app you use to listen to your music My Amazon Music with HD played louder and clearer than my Spotify. For a moment I was wondering why the music wasn't as loud and I discovered it was from that. Still wish the headphones could go a little louder in my opinion.
Technologically Advanced 5/5: These headphones work for you and connect you in more ways than one. When first turning on I learned I can connect them thru the JBL App which allows me to set them up and keep them updated so its nice to know a company that provides update for their headphones meaning that even after a year they can have some of the same features and access as new ones release which helps with longevity of the headphones. I love the feature where whenever you take your headphones off it pauses the music and when you put them back on it plays again!
Google Assistant is awesome on these headphones you can actually get access two ways. One by tapping your left headphone or activating voice recognition which just by saying Hey Google and say your command she does whatever you ask like send text message play music which means I don't even have to open my music app to listen to music or make a phone call. It does it for me from these Headphones that is awesome. You can of course with the buttons on the headphone itself pause music, skip/previous song, accept/hang up calls, pause calls and your normal volume up and down buttons which complete the easy accessibility and convenience these headphones provide.
Value: Cannot beat the price for everything you get with these headphones and like I mentioned before the durability and build of the headphones itself to where they fit comfortably, the clear and crisp sound of the headphones and last but not least the JBL App and Features these provide will make you not have to replace your headphones for a while.
Comfort: They fit well and are adjustable and the ear muffs can cover a wide variety of ears from small to big to which my ears were small and my big brothers were big and it fit both of us well. They also stay put well too to where if you do decide to do exercise they are not cumbersome and uncomfortable. Only thing I would say is they can get a little hot and can get sweaty when working out which is normal not alot of breathability when wearing them only thing that could bother someone. Honestly my days at the gym just got better and I might go more often since now I can listen to the JBL 660NC there and enjoy them and not worry about having to hear anyone or anything just the music unless I am taking a call of course.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing feature packed headphones!
on April 29, 2021
Posted by: Jcuevas
from Ridge, NY, United States
[This review was collected as part of a promotion.] I have been using the Live 660NC for a week now. Upon receiving them and opening them up I first charged them using the included usb-c cable. They charged very fast. After using them for almost a week and for a few hours a day, they are still almost fully charged. Rated for up to 50 hours of listening time on a single charge.
Pairing was easy. Once I turned them on and paired to my iPhone I utilized the Jbl Headphone app to setup more features. The app asks what assistant you would like to utilize. Your options are Google or Alexa. I’m using Alexa at the moment. Using the assistant requires you to either touch the left ear cup or simply say the assistant’s name. I typically call upon Alexa using moderate volume to turn on and off lights in my house and switching my alarm on and off. Works quickly and flawlessly. Great feature to have built into a headphone.
The app also allows you to adjust the NC feature. You can have it on or off. Adjust your ambient awareness by amplifying the sound around you. Talk through raises ambient awareness and reduces Audio listening volume in order to have a conversation with someone while utilizing the headphones. NC works great with no annoying hissing at zero volume. The fit is a little tight but that is to aid in the function of NC. If they are to loose then the feature would work poorly and make unwanted sounds through the speakers.
Sound quality is on point. The app allows you to adjust equalizer curves but I enjoy them flat. All sounds from bass to treble are present with nothing under or overbearing. Just a clear full sound at any listening volume. These get decently loud without hardly any sound leakage.
The headphone are built tough! Super soft ear cups and strong headband with plenty of adjustment. I am truly enjoying these. They are my new go to headphone due to the sound quality, features and how comfortable they are to wear. I use them for hours without fatigue. I have headphones that have similar features but these are superior in every way. I highly recommend the live 660NC!
Pairing was easy. Once I turned them on and paired to my iPhone I utilized the Jbl Headphone app to setup more features. The app asks what assistant you would like to utilize. Your options are Google or Alexa. I’m using Alexa at the moment. Using the assistant requires you to either touch the left ear cup or simply say the assistant’s name. I typically call upon Alexa using moderate volume to turn on and off lights in my house and switching my alarm on and off. Works quickly and flawlessly. Great feature to have built into a headphone.
The app also allows you to adjust the NC feature. You can have it on or off. Adjust your ambient awareness by amplifying the sound around you. Talk through raises ambient awareness and reduces Audio listening volume in order to have a conversation with someone while utilizing the headphones. NC works great with no annoying hissing at zero volume. The fit is a little tight but that is to aid in the function of NC. If they are to loose then the feature would work poorly and make unwanted sounds through the speakers.
Sound quality is on point. The app allows you to adjust equalizer curves but I enjoy them flat. All sounds from bass to treble are present with nothing under or overbearing. Just a clear full sound at any listening volume. These get decently loud without hardly any sound leakage.
The headphone are built tough! Super soft ear cups and strong headband with plenty of adjustment. I am truly enjoying these. They are my new go to headphone due to the sound quality, features and how comfortable they are to wear. I use them for hours without fatigue. I have headphones that have similar features but these are superior in every way. I highly recommend the live 660NC!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Good, not Great. Loud, Tight, Heavy.
on April 26, 2021
Posted by: RockyKarthik
from Cincinnati, OH, USA
[This review was collected as part of a promotion.] The sound quality is good, voice quality is too loud and annoying in high volume.
Base is good, Noise Cancelling is mediocre.
App should’ve had more options to customize music.
Ear cups cushion is very soft and soothing on the ears, the headband quality is excellent but is too tight on my ears. I wish they’re more light weight.
Base is good, Noise Cancelling is mediocre.
App should’ve had more options to customize music.
Ear cups cushion is very soft and soothing on the ears, the headband quality is excellent but is too tight on my ears. I wish they’re more light weight.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Comfy with great noise cancelation
on May 2, 2021
Posted by: KassiMoon
from Omaha, NE
[This review was collected as part of a promotion.] I got these headphones earlier this year since I needed a comfortable pair for regular use. I came across these with nice padding on ear and extra cushion in the headband. I love using these while cooking and cleaning around the house. With the noise canceling I can just turn on my music, get in my zone, and tune out the chaos around me. My teen son also likes to use these when we go on longer road trips so he can ignore his younger sibling and whatever the rest of the family is listening to in the car. I'll be purchasing another pair for him on his birthday or Christmas.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
poor workmanship
on February 1, 2022
Posted by: Dmitrii2022
from NJ
half a year of gently used at home and it fell apart, the guarantee is denied.
ps: be very careful when using or better buy something more reliable
ps: be very careful when using or better buy something more reliable
By Customer Support, February 1, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Live 660NC didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com