Customer reviews from Char-Broil, LLC
Char-Broil - Performance Series Gas Grill - Stainless Steel_Black
Average customer rating
2.8
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
3
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
4
38%of customers recommend this product.
(
3 out of
8)
Customer Reviews for Char-Broil - Performance Series Gas Grill - Stainless Steel_Black
Customer Rating
1
Fire!!
on June 22, 2021
Posted by: Anonymous
from Washington
Length of ownership:1 month
I bought this a month ago and most of the flame is on the front and has caught on fire 3 times already!!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 30, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great family grill!
on March 9, 2022
Posted by: SmokingAce
from Alabama
Gender:Male
Length of ownership:1 week
Stainless burners...cast iron grate...sear burner...very well built! I will never own a grill without those things. Great job Char-Broil!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great Grill
on September 19, 2021
Posted by: ae123
from Cedar Rapids, IA
Level of expertise:Intermediate
Length of ownership:1 year or longer
I've had a similar grill for several years now and have been very pleased with it. As indicated it's several years old now, which is why I'm currently on this web site. As with all things you need to take care of it properly, but it will still wear out. I'm looking to replace mine, but still happily using it until I find a new grill.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Universal Rotisserie
on April 23, 2023
Posted by: Came
from Riverside, Ca.
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
The wife bought the 6 burner grill (463284022) later decided she wanted a rotisserie. Our
BBQ is 32" but the Char-broil universal rotisserie (9768102) is 26". Questioned that 2 times and was told it would definitely fit. Bought and installed but could not close the lid. Questioned again and was told that the universal (what does universal mean?) model doesn't my BBQ but there is a fix, which is to "cut a notch" in the lid. The wife said do it.. Luckily I had the tools. It now closes but looks like someone cut a notch in the lid. Also
the shaft is not exactly level since the collar rides a little high in the frame cutout. Seems
like all this could be prevented by cutting a notch in the lid during manufacture and extended the shaft to 32+ inches.
BBQ is 32" but the Char-broil universal rotisserie (9768102) is 26". Questioned that 2 times and was told it would definitely fit. Bought and installed but could not close the lid. Questioned again and was told that the universal (what does universal mean?) model doesn't my BBQ but there is a fix, which is to "cut a notch" in the lid. The wife said do it.. Luckily I had the tools. It now closes but looks like someone cut a notch in the lid. Also
the shaft is not exactly level since the collar rides a little high in the frame cutout. Seems
like all this could be prevented by cutting a notch in the lid during manufacture and extended the shaft to 32+ inches.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
The search burner was not in the discreption
on September 10, 2021
Posted by: Abe01
from Phoenix
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I bought my grill and the discreption had know nothing to do with a sear burner and neither did the picture and I paid for the more money and shipping and could have bought the samething locally for less money.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, September 13, 2021
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (bit.ly/3hyaoP4) or give us a call at 1-866-239-6777 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Grill Grates Disintegrated/Ignitor Stopped Working
on April 15, 2023
Posted by: SamC402
from Orlando, FL
Gender:Female
Length of ownership:1 year or longer
The grill grates disintegrated and ended up on my food. Also, the igniter stopped working. Must manually ignite it by turning the burner on and then igniting with a long lighter.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, April 20, 2023
We're sorry to hear of the issues encountered. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Cooking good product
on October 26, 2023
Posted by: Lucky Hutch
from NW Chicago
Gender:Male
Love this grill. Its 10 or more years old. Have replaced the burners once. She still works well today. Going to replace it in the spring time. Hope the new one lives up to its name
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
New design is flawed!
on March 21, 2024
Posted by: KB Grills
from Phoenix, AZ
Gender:Female
Length of ownership:6 months
The assembly valve in front causes is a huge hot spot burns your food and makes it incredibly difficult to utilize the back of the grill because it heats up your wrists an arms! Terrible design unless they move the valve to the back again I cannot recommend this grill.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, March 22, 2024
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC