Customer reviews from Sun Beam
Sunbeam - ConformHeat Heating Pad - Gray
Average customer rating
4.1
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
25
4 Stars
7
3 Stars
1
2 Stars
3
1 Star
5
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for Sunbeam - ConformHeat Heating Pad - Gray
Customer Rating
3
Worked great for a bit
on January 9, 2022
Posted by: Beebeeeeeee
from Asheville, NC
Gender:Female
I bought this about six months ago. I loved it. Unfortunately, the part that plugs into the heating pad broke and it doesn't stay plugged in.
Response from Sun BeamBy Sunbeam, January 14, 2022
Thank you for contacting Sunbeam®! We appreciate you bringing this to our attention and we are sorry to hear you're having difficulties with your heating pad. It's definitely not the experience that we want you to have.
Take note that our products have five years limited warranty and we would love to get this taken care of as soon as possible. If this doesn't resolve the issue, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.sunbeam.com/support/contact-us
We hope this helps!
Take note that our products have five years limited warranty and we would love to get this taken care of as soon as possible. If this doesn't resolve the issue, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.sunbeam.com/support/contact-us
We hope this helps!
Written by a customer while visiting Sun Beam
Customer Rating
5
My new best friend!
on February 10, 2022
Posted by: sarahkasprzak
from Nova Scotia, Canada
Gender:Female
I have endometriosis and frequent lower back stiffness and pain, and was getting so frustrated by having to get up and make my way to to the microwave every 10 minutes when my heating pads/magic bags inevitably cooled down again. I didn't think a heating pad could ever work this well - it is incredibly soft to the touch, the weight is perfect for staying in place and providing comfort, it heats up gently in about 20 seconds, and the cord is long enough to always reach a plug from where I need to be. I've only had this for almost 2 months, so I really really hope I don't encounter any difficulties other comments have mentioned with unpredictability or cord troubles, because for now it is PERFECT. genuinely considered buying a backup in case they stop making them or something happens to this one! trust me, this has greatly improved my quality of life, and is well worth the price already. I've already told my friends about it!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
As she went, but I wish it was longer and narrower
on June 8, 2023
Posted by: Jimpeggy
Conforms very well. I really should get four stars, because it is an impractical size. It should be longer and narrower so that you can put it around the day or around the neck. I guess the size is fine for if you just want to hit the lower back. But longer narrower heating pads are more practical for more parts of the body. I speak as a licensed Physical Therapist PT.
Written by a customer while visiting Sun Beam
Customer Rating
2
It was great, until it stopped working
on August 3, 2024
Posted by: bellyaches
from Holt, MI
Gender:Female
I loved this heating pad. It's like a warm hug with the added weight. It feels so luxurious.
One day, however, the light just started blinking and I couldn't get it to my usual low setting. Not sure if there's a short. I hate to throw it out because I just love it and hope that it'll start working again. But...
Response from Sun BeamBy Consumer Care, February 11, 2025
Hi.
We appreciate your time in sharing your experience with us. We regret any inconvenience you may be experiencing with your unit and sincerely apologize for the disruption. To better address your concerns privately, we encourage you to connect with us directly through https://www.sunbeam.com/support/contact-us. Our team is available to assist you from Monday to Friday, 9 am to 5 pm Eastern Time.
Thank you for your understanding and cooperation.
Best regards,
Sunbeam Consumer Care
We appreciate your time in sharing your experience with us. We regret any inconvenience you may be experiencing with your unit and sincerely apologize for the disruption. To better address your concerns privately, we encourage you to connect with us directly through https://www.sunbeam.com/support/contact-us. Our team is available to assist you from Monday to Friday, 9 am to 5 pm Eastern Time.
Thank you for your understanding and cooperation.
Best regards,
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
on December 31, 2024
Posted by: ughh
Gender:Female
Only lasted a year and getting a refund was HORRIBLE! I will NEVER buy the Sunbeam/Newell product again!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, March 6, 2025
Hello,
Thank you for reaching out to us and sharing your feedback about our product. We value your feedback and we will forward it to our product team for review.
If you have more feedback, please do not hesitate to get in touch with us directly. You can do so using the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care.
Thank you for reaching out to us and sharing your feedback about our product. We value your feedback and we will forward it to our product team for review.
If you have more feedback, please do not hesitate to get in touch with us directly. You can do so using the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care.
Written by a customer while visiting Sun Beam
Customer Rating
4
Great! But....
on February 6, 2025
Posted by: Rayne
from Alberta, Canada
Gender:Female
I've bought 6 of these. This heating pad works so great for my endometriosis. The heat is hot. The weight is heavy, and it's the perfect size. I only have one complaint...the connector to the cord always breaks. Don't get me wrong, I wear this thing all night every night. I understand some wear and tear. But the only consistent thing that frustrates me is the cheap plastic connector arm that ALWAYS breaks. Pleeeease fix this
Written by a customer while visiting Sun Beam
Customer Rating
2
Cord Won’t Stay Plugged Into Pad…Frustrating!
on February 20, 2025
Posted by: Maple
from Austin, Tx
Gender:Female
I bought this a few months ago to have in my arsenal for sinus and ear pain. From day one, the cord will not stay plugged into the pad. If you barely move it or touch the cord, it pops out and then the extremely bright lights start flashing. I’ve tried taping it, but it’s a very temporary solution. I love the weighted feel and the soft plush fabric. It’s perfect when the cord is in, but it’s short lived enjoyment. I’m sad to have this result because I’ve preferred Sunbeam products for years, even for my pets.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, March 4, 2025
Hello,
Thank you for leaving the review on ourConformHeat™ Heating Pad.
It sounds like the cord on your Sunbeam ConformHeat™ Heating Pad isn't staying plugged into the pad properly, which can be frustrating. Here are a few possible reasons and solutions for this issue:
The plug or socket might be worn or damaged, causing the connection to become loose. Over time, wear and tear on the heating pad or cord can cause this to happen. Inspect both the plug and the socket on the heating pad for any visible damage.
Sometimes dirt, lint, or other debris can get stuck in the connection point, preventing the plug from staying in securely.
Gently clean the connector and the port on the heating pad using a soft cloth. Be sure not to get moisture inside the connection.
Ensure that the plug is being inserted properly. Sometimes if the plug is inserted at an angle, it might not seat correctly. Try inserting the plug gently but firmly, ensuring it clicks or locks into place.
If none of these steps resolve the problem, please contact us directly by submitting a warranty claim through the following link on our website, and we will be happy to assist you: https://www.sunbeam.com/warranty.html. Your ConformHeat™ Heating Pad has a 5-year warranty.
If further assistance is needed, please reach out to us via https://www.sunbeam.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Sunbeam Consumer Care
Thank you for leaving the review on ourConformHeat™ Heating Pad.
It sounds like the cord on your Sunbeam ConformHeat™ Heating Pad isn't staying plugged into the pad properly, which can be frustrating. Here are a few possible reasons and solutions for this issue:
The plug or socket might be worn or damaged, causing the connection to become loose. Over time, wear and tear on the heating pad or cord can cause this to happen. Inspect both the plug and the socket on the heating pad for any visible damage.
Sometimes dirt, lint, or other debris can get stuck in the connection point, preventing the plug from staying in securely.
Gently clean the connector and the port on the heating pad using a soft cloth. Be sure not to get moisture inside the connection.
Ensure that the plug is being inserted properly. Sometimes if the plug is inserted at an angle, it might not seat correctly. Try inserting the plug gently but firmly, ensuring it clicks or locks into place.
If none of these steps resolve the problem, please contact us directly by submitting a warranty claim through the following link on our website, and we will be happy to assist you: https://www.sunbeam.com/warranty.html. Your ConformHeat™ Heating Pad has a 5-year warranty.
If further assistance is needed, please reach out to us via https://www.sunbeam.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Inconsistent heat
on May 11, 2025
Posted by: Como
from Columbia, MO
Gender:Female
On the first day of use the lowest setting was comfortable but the pad cooled/stopped working after several minutes. I turned it off, checked that the cords were in place, turned it back on and still nothing on the lowest setting. Then I turned it up to the medium setting and the pad got too hot. The size, shape and weight of this heating pad were all perfect for me but if the heating doesn't work...
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, May 14, 2025
Hi! Thank you for taking the time to provide feedback on your recent experience with the ConformHeat™ Heating Pad. We appreciate your detailed review and regret any inconvenience you have encountered.
We understand that the heating pad did not maintain a consistent temperature on the lowest setting and became too hot on the medium setting. This is not the experience we aim to deliver, and we apologize for the discomfort this may have caused. We would like to assure you that we take product quality very seriously and will investigate this issue further.
To better assist you, please get in touch with us directly via Contact Us form on our website.
Thank you for bringing this to our attention.
We understand that the heating pad did not maintain a consistent temperature on the lowest setting and became too hot on the medium setting. This is not the experience we aim to deliver, and we apologize for the discomfort this may have caused. We would like to assure you that we take product quality very seriously and will investigate this issue further.
To better assist you, please get in touch with us directly via Contact Us form on our website.
Thank you for bringing this to our attention.
Written by a customer while visiting Sun Beam