Customer reviews from Sun Beam
Sunbeam - GoHeat Portable Heated Patches Starter Kit - White
Average customer rating
4.4
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
128
4 Stars
28
3 Stars
7
2 Stars
3
1 Star
13
91%of customers recommend this product.
(
149 out of
164)
Customer Reviews for Sunbeam - GoHeat Portable Heated Patches Starter Kit - White
Customer Rating
4
Great Product, but ...
on July 25, 2023
Posted by: LornaDune
from Pittsburgh, PA
Gender:Female
The reason I gave this item 4 stars is because the first two that I purchased both stopped heating after a short time (less than 3 months). That having been said, this item is a God-send! I have had back problems for years, and nothing works as well as a product that can move/travel with you (no plug necessary). The heat relieves the pain and spasms and gives great relief. I highly recommend this item, but should I experience the same problem, I'll be sure to contact Sunbeam.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
It lasted three years using it every day❣️
on October 2, 2023
Posted by: Bob 24 7
from MI
Gender:Male
I have had this same heating pad for my husband and it lasted 3 years and now he wants another one and I have to try to find him one but this has been on almost every day because his back hurts and he’s worn it every day. He loves it❣️❤️
Written by a customer while visiting Sun Beam
Customer Rating
4
Great product yet short battery life
on November 16, 2023
Posted by: Lucy28
Gender:Female
I love that this is cordless, it gives me a little freedom when the pain isn’t too bad. The only downside is the short battery life when you have it on medium or full charge. Only get about an hour on medium heat. Which is a bummer if you experience chronic pain…
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
2
Back pain
on May 1, 2024
Posted by: Bigbs
Gender:Male
Bought 6 months ago and no longer heats, battery charges.
Response from Sun BeamBy Sharpie, May 2, 2024
Dear Consumer,
I'm sorry to hear about the issue you're experiencing with your GoHeat Cordless Heating Pad. It's disappointing when a product doesn't function as expected. Here are some possible solutions you can try:
1- Reset the Heating Pad: Sometimes, electronic devices can benefit from a reset. Try turning off the heating pad, removing the battery, waiting a few minutes, then reinserting the battery and turning it back on.
2- Check Battery Contacts: Ensure that the battery is properly inserted into the heating pad and that the contacts are clean and free from debris. Dirty or corroded contacts can prevent proper electrical connection.
3- Inspect Heating Elements: Check the heating elements of the pad to see if there are any visible signs of damage or wear. If the heating elements are damaged, it may affect the pad's ability to generate heat.
4- Test with Different Battery: If possible, try using a different battery to see if the issue persists. This can help determine if the problem lies with the battery itself or with the heating pad.
If none of the above solutions work, reach out to us directly via our official page "Contact Us" https://www.sunbeam.com/support/contact-us.
I hope one of these solutions helps resolve the issue with your heating pad! If you have any further questions or need assistance, feel free to ask.
Sunbeam Consumer Care.
I'm sorry to hear about the issue you're experiencing with your GoHeat Cordless Heating Pad. It's disappointing when a product doesn't function as expected. Here are some possible solutions you can try:
1- Reset the Heating Pad: Sometimes, electronic devices can benefit from a reset. Try turning off the heating pad, removing the battery, waiting a few minutes, then reinserting the battery and turning it back on.
2- Check Battery Contacts: Ensure that the battery is properly inserted into the heating pad and that the contacts are clean and free from debris. Dirty or corroded contacts can prevent proper electrical connection.
3- Inspect Heating Elements: Check the heating elements of the pad to see if there are any visible signs of damage or wear. If the heating elements are damaged, it may affect the pad's ability to generate heat.
4- Test with Different Battery: If possible, try using a different battery to see if the issue persists. This can help determine if the problem lies with the battery itself or with the heating pad.
If none of the above solutions work, reach out to us directly via our official page "Contact Us" https://www.sunbeam.com/support/contact-us.
I hope one of these solutions helps resolve the issue with your heating pad! If you have any further questions or need assistance, feel free to ask.
Sunbeam Consumer Care.
Written by a customer while visiting Sun Beam
Customer Rating
1
Quit working 4 months after warranty expired
on June 12, 2024
Posted by: cvnc
from Minnesota
Gender:Female
I bought this in Feb. 2023. I’ve used it 5-10 times per month. I went to use it today and it no longer heats up! It was good while it lasted, but it didn’t last nearly long enough for as much as it cost
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, Sunbeam Consumer Care, June 13, 2024
Hello!
Thank you very much for your feedback on our GoHeat™ Cordless Heating Pad! We are very sorry to hear that it stopped working and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Sunbeam Consumer Care
Thank you very much for your feedback on our GoHeat™ Cordless Heating Pad! We are very sorry to hear that it stopped working and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Cannot lean back on the heating pad
on October 12, 2024
Posted by: Dot1
from St. Charles, Mo
Gender:Female
I just purchased this but the instructions state you should not lean back on the heating pad. I bought it for my back and intended to be sitting down in a chair when using it. Is this true to not lean back on it. I may need to return it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, October 16, 2024
Hello, thank you for leaving the review on our GoHeat™ Cordless Heating Pad. We're really sorry that it didn't fully meet your expectations on this occasion. Please be advised that we do not suggest leaning back on the heating pad as it may cause it to overheat. We are happy to assist in resolving all issues with any of our products. If you require further assistance, don't hesitate to get in touch with us directly.
Thank you!
Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
3
Good until it quit working
on October 24, 2024
Posted by: MEND
The heating pad was great until it quit heating. The battery charges, but the pad no longer heats. Wish we could order just the pad but can’t find one. We were using two so one could charge while the other was charging. They were for a 93 year old with severe back pain due to stenosis and scoliosis and they really helped her.
Response from Sun BeamBy Sunbeam Consumer Care, October 31, 2024
Hello,
It sounds as though your GoHeat™ Cordless Heating Pad has not performed as intended. This is not the experience we would like you to have with one of our items. If you require assistance, please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
It sounds as though your GoHeat™ Cordless Heating Pad has not performed as intended. This is not the experience we would like you to have with one of our items. If you require assistance, please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
4
Great but not perfect
on February 12, 2025
Posted by: Tammy1967
from Tennessee
Gender:Female
I love this cordless heating pad but wish there was the option to purchase a backup battery pack. It takes hours to recharge
I would recommend this to a friend!
Written by a customer while visiting Sun Beam