Customer reviews from Sun Beam
Sunbeam - GoHeat Portable Heated Patches Starter Kit - White
Average customer rating
4.4
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
128
4 Stars
28
3 Stars
7
2 Stars
3
1 Star
13
91%of customers recommend this product.
(
149 out of
164)
Customer Reviews for Sunbeam - GoHeat Portable Heated Patches Starter Kit - White
Customer Rating
1
Heating Pad was a gift
on February 2, 2022
Posted by: Dbuskey
from Charlotte
Gender:Male
My wife received this heating pad as a gift Dec. 2021, and all of a sudden it stopped working. I tried troubleshooting it but to no avail. Would love it if someone could reach out to make this right for her.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, February 4, 2022
Thank you for contacting the Sunbeam® brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your wife’s heating pad stopped working. No worries, we are here to help.
If your GoHeat™ USB Powered Heating Pad stops working, please try the following steps to remedy this issue:
-Please make sure that you have fully charged the battery for 3 hours or until the light is solid green.
-Verify tight connection between pad and USB outlet.
-Verify no physical damage to the cord, power button, pad or battery.
-Verify that the charger is plugged in properly when charging.
-Ensure the USB power source can provide a 2A current output
Your Sunbeam GoHeat Cordless Heating Pad has a year of limited warranty. If this issue still occurs, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
If your GoHeat™ USB Powered Heating Pad stops working, please try the following steps to remedy this issue:
-Please make sure that you have fully charged the battery for 3 hours or until the light is solid green.
-Verify tight connection between pad and USB outlet.
-Verify no physical damage to the cord, power button, pad or battery.
-Verify that the charger is plugged in properly when charging.
-Ensure the USB power source can provide a 2A current output
Your Sunbeam GoHeat Cordless Heating Pad has a year of limited warranty. If this issue still occurs, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Stops heating up after 3 months
on March 6, 2022
Posted by: Robindjns424
from Texas
I have had 2 of these and they both stopped working after 3 months! I have endometriosis and depend on a heating pad to be able to function when I'm in pain. Not satisfied with the quality of this product
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 7, 2022
Thank you for contacting Sunbeam®! We hope that you and your loved ones are all well and good upon receiving this response. We are sorry to hear that your GoHeat™ Cordless Heating Pad did not meet your expectations. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Stopped working after 1 month
on January 23, 2023
Posted by: Nicckk
from Ohio
Gender:Female
I got the cordless heating pad for Christmas and 1 month later it no longer heats. The battery pack still lights up and says changed but no heat when connected to pad. Do not buy this product. It is a complete waste of money.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, January 25, 2023
Thank you for contacting the Sunbeam® brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your heating pad is no longer heating up. No worries, we are here to help.
If your GoHeat™ Cordless Heating Pad stops working, please try the following steps to remedy this issue:
-Please make sure that you have fully charged the battery for 3 hours or until the light is solid green.
-Verify tight connection between pad and USB outlet.
-Verify no physical damage to the cord, power button, pad or battery.
-Verify that the charger is plugged in properly when charging.
-Ensure the USB power source can provide a 2A current output
Your Sunbeam® GoHeat Cordless Heating Pad has a 1-year of limited warranty. If this issue still occurs, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
If your GoHeat™ Cordless Heating Pad stops working, please try the following steps to remedy this issue:
-Please make sure that you have fully charged the battery for 3 hours or until the light is solid green.
-Verify tight connection between pad and USB outlet.
-Verify no physical damage to the cord, power button, pad or battery.
-Verify that the charger is plugged in properly when charging.
-Ensure the USB power source can provide a 2A current output
Your Sunbeam® GoHeat Cordless Heating Pad has a 1-year of limited warranty. If this issue still occurs, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
5
Read described unlike others I read it. PERFECT!!!
on April 2, 2023
Posted by: Taz112768
from Michigan
Gender:Male
Love it gets about 110 F. Works with battery pack or USB in car which is so great on long trips. Drove from Michigan to Texas and back. Heated seat doesn't contour to my lower back this does did and worked perfect
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Broke after a month
on April 9, 2023
Posted by: Chris152
from Germany (US military)
Gender:Male
I purchased this at the military exchange a month ago and I loved it until it just stopped working. Battery seems to working fine but the pad no longer gets warm. I no longer have the box or receipt so I guess I'm out of luck... thanks alot Sunbeam.
No, I would not recommend this to a friend.
Response from Sun BeamBy Oster, April 10, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear about your experience with the Go heat heating pad that is not working. We will be glad to check for options to see how we can help you.
We will check our resources about the unit to provide you with the best resolution, we would like to request you to contact us directly. Have a great day!
We will check our resources about the unit to provide you with the best resolution, we would like to request you to contact us directly. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
4
When it works it’s amazing
on April 30, 2023
Posted by: Erbzie
Gender:Female
I bought this for my husband for Christmas and it’s been a game changer. It’s works incredibly well. The heat produced by the cordless unit is shockingly good and the product quality is great. Unfortunately while the battery continues to charge, recently the pad has stopped heating up at all. I’ve checked all the connections and they all look to be in good condition. If not for it breaking in the first 5 months of purchase I’d be giving this heating pad 5 stars. When it works it works super well.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
3
Battery s lame
on June 3, 2023
Posted by: Mommmmmm
from Pittsburgh
Gender:Female
I bought this heating pad fo my Christmas present and today the battery won’t work it won’t heat up and the battery is just blinking green. I tried to reset it and it stays blinking. Only 6 months old when it was workings I really enjoyed it.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, June 5, 2023
Thank you for contacting the Sunbeam® brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the battery of your heating pad is not working and the heating pad is not heating up. No worries, we're happy to assist you.
If your GoHeat™ Cordless Heating Pad stops working, please try the following steps to remedy this issue:
-Please make sure that you have fully charged the battery for 3 hours or until the light is solid green.
-Verify tight connection between pad and USB outlet.
-Verify no physical damage to the cord, power button, pad or battery.
-Verify that the charger is plugged in properly when charging.
-Ensure the USB power source can provide a 2A current output
Your Sunbeam® GoHeat Cordless Heating Pad has a 1-year of limited warranty. If this issue still occurs, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
If your GoHeat™ Cordless Heating Pad stops working, please try the following steps to remedy this issue:
-Please make sure that you have fully charged the battery for 3 hours or until the light is solid green.
-Verify tight connection between pad and USB outlet.
-Verify no physical damage to the cord, power button, pad or battery.
-Verify that the charger is plugged in properly when charging.
-Ensure the USB power source can provide a 2A current output
Your Sunbeam® GoHeat Cordless Heating Pad has a 1-year of limited warranty. If this issue still occurs, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
5
Awesome for Arm
on June 17, 2023
Posted by: Jleebryan
I used this for nerve pain and is absolutely
The best. I wrap it around my arm and it stays. I don't waste time sticking close to charge.
The best. I wrap it around my arm and it stays. I don't waste time sticking close to charge.
Written by a customer while visiting Sun Beam