Customer reviews from onewillow.com
Willow - 3.0 Reusable Breast Milk Container 24mm, 2-Pack - Multicolor
Average customer rating
3.2
(579 Reviews)
Rating breakdown 579 reviews
5 Stars
185
4 Stars
97
3 Stars
102
2 Stars
65
1 Star
130
52%of customers recommend this product.
(
179 out of
342)
Customer Reviews for Willow - 3.0 Reusable Breast Milk Container 24mm, 2-Pack - Multicolor
Customer Rating
3
I love the convenience of
on February 18, 2025
Posted by: Laura H.
[This review was collected as part of a promotion.] I love the convenience of being able to reuse the container, but I don’t love that it is not leak proof and it ends up creating more error messages on my pump than the bags.
Response from onewillow.comBy onewillow.com, February 21, 2025
Thank you for taking the time to share your review of our Willow 360:tm: Milk Containers! We are sincerely sorry to read that you are experiencing issues with your containers, and we would love the opportunity to help turn your experiences around!
Inaccuracies in the app occur when air is calculated as milk. This can happen for a few reasons - the most common with milk containers being milk or soap residue on the valve where milk pushes through from the flextube:tm:. This can cause the valve not to seal properly, so you may experience constant gulping, errors, or higher volumes of milk being reported. The second most common reason with milk containers is having the dial set in the wrong position, which traps air in the container versus it being released through the air vent hole under the dial. Another factor to consider is flange sizing - if too large, it allows air to be pulled in and calculated as milk. Please feel free to reach out to our Customer Care team if you continue to experience errors or other issues.
Inaccuracies in the app occur when air is calculated as milk. This can happen for a few reasons - the most common with milk containers being milk or soap residue on the valve where milk pushes through from the flextube:tm:. This can cause the valve not to seal properly, so you may experience constant gulping, errors, or higher volumes of milk being reported. The second most common reason with milk containers is having the dial set in the wrong position, which traps air in the container versus it being released through the air vent hole under the dial. Another factor to consider is flange sizing - if too large, it allows air to be pulled in and calculated as milk. Please feel free to reach out to our Customer Care team if you continue to experience errors or other issues.
Written by a customer while visiting onewillow.com
Customer Rating
3
One of them leaks when
on February 17, 2025
Posted by: caryn b.
[This review was collected as part of a promotion.] One of them leaks when I turn it upside down to finish. Otherwise I prefer these canisters.
Response from onewillow.comBy onewillow.com, February 20, 2025
Thank you for taking the time to share your review of our 360 Milk Containers! Leaking during Flip to Finish can happen for a few reasons, but the first thing we want to check is how far are you turning the dial from the "1" to the "2" position. The reasoning for this, is that there is a small air vent hole under the dial. When the dial is set in the "1 " position for pumping, the air vent hole is uncovered, which allows air to release and not build pressure while you are pumping. When we turn the dial to the "2" position, it covers that hole, creating a seal to prevent milk from spilling while performing flip to finish. If the dial is pushed beyond the stopping point, milk can leak from this area. Let's practice this over a clean bowl to ensure we keep every drop of your liquid gold while practicing.
The following article from our Help Center may also be beneficial to review: https://help.onewillow.com/s/article/How-do-I-get-all-the-milk-in-the-Milk-Bag-or-Container-after-I-finish-my-pump-session-Flip-to-Finish
The following article from our Help Center may also be beneficial to review: https://help.onewillow.com/s/article/How-do-I-get-all-the-milk-in-the-Milk-Bag-or-Container-after-I-finish-my-pump-session-Flip-to-Finish
Written by a customer while visiting onewillow.com
Customer Rating
1
1 year warranty is way
on February 16, 2025
Posted by: Daniel C.
[This review was collected as part of a promotion.] 1 year warranty is way too short for product quality as cheap as this.
Written by a customer while visiting onewillow.com
Customer Rating
5
excellent products! so grateful to
on February 15, 2025
Posted by: Joan T.
[This review was collected as part of a promotion.] excellent products! so grateful to be using them again as a second time mom!
Written by a customer while visiting onewillow.com
Customer Rating
3
It works really well when
on February 14, 2025
Posted by: Ana P.
[This review was collected as part of a promotion.] It works really well when it wants to. The reusable Containers won’t seal correctly at times.
Response from onewillow.comBy onewillow.com, February 18, 2025
Hi, Ana! thank you for taking the time to share your review and experiences with our 360 Milk Containers! We are sorry to read that there are issues with your milk containers and would love to help! Inaccuracies in the app occur when air is calculated as milk. This can happen for a few reasons - the most common with milk containers being milk or soap residue on the valve where milk pushes through from the flextube:tm:. This can cause the valve not to seal properly, so you may experience constant gulping, errors, or higher volumes of milk being reported.
The second most common reason with milk containers is having the dial set in the wrong position, which traps air in the container versus it being released through the air vent hole under the dial. Another factor to consider is flange sizing - if too large, it allows air to be pulled in and calculated as milk. Please give our Customer care team a call at 1-888-WILLOW-3 if you continue to experience issues. We are here to help and support you
The second most common reason with milk containers is having the dial set in the wrong position, which traps air in the container versus it being released through the air vent hole under the dial. Another factor to consider is flange sizing - if too large, it allows air to be pulled in and calculated as milk. Please give our Customer care team a call at 1-888-WILLOW-3 if you continue to experience issues. We are here to help and support you
Written by a customer while visiting onewillow.com
Customer Rating
1
Leak and a waste of
on February 14, 2025
Posted by: Elizabeth M.
[This review was collected as part of a promotion.] Leak and a waste of money wish I never bought the Willow 3. 0
Response from onewillow.comBy onewillow.com, February 18, 2025
Thank you for taking the time to share your review of our Willow 360:tm: Pump! We are sincerely sorry to read that you are experiencing issues with your pump, and we would love the opportunity to help turn your experiences around! Please feel free to give our Customer Care team a call at 1-888-WILLOW-3, or reach out through the chat feature on onewillow.com.
Additionally, available only for Willow 360 pumpers, 360 Care is yet another way we’re helping set moms up for success. It’s a 1:1 personalized care program tailored to you, focused on getting started, dialing in your optimal sizing, and setting a strong pumping foundation – and it’s totally complimentary with your purchase! Our Mom Coaches are also there to answer any additional questions you may have about using the pump and how to get the most out of your 360 pump! Please navigate to https://calendly.com/onboarding-willow/willow360support to schedule a time with one of our Willow Mom Coaches at your convenience if this is of interest to you.
Additionally, available only for Willow 360 pumpers, 360 Care is yet another way we’re helping set moms up for success. It’s a 1:1 personalized care program tailored to you, focused on getting started, dialing in your optimal sizing, and setting a strong pumping foundation – and it’s totally complimentary with your purchase! Our Mom Coaches are also there to answer any additional questions you may have about using the pump and how to get the most out of your 360 pump! Please navigate to https://calendly.com/onboarding-willow/willow360support to schedule a time with one of our Willow Mom Coaches at your convenience if this is of interest to you.
Written by a customer while visiting onewillow.com
Customer Rating
5
Best Pump Ever – Worth
on February 14, 2025
Posted by: Roo H.
[This review was collected as part of a promotion.] Best Pump Ever – Worth Every Penny!
As a first-time mom, I did a ton of research before choosing a breast pump, and I can confidently say the Willow 360 is hands down the best pump out there! I tried a couple of other highly-rated pumps, including the so-called "quietest" competitor, but nothing comes close to the comfort, convenience, and suction power of the Willow. The completely hands-free, spill-proof design has made pumping so much easier, whether I’m working, running errands, or just trying to get things done around the house. Unlike other wearable pumps I tried, the suction is strong yet comfortable, and I get consistent output every session. Plus, the app connectivity makes tracking my sessions effortless. I have recommended this pump to all my friends and will continue to do so because it’s truly a game-changer. If you're on the fence about investing in the Willow 360, do it—you won’t regret it! SO glad I made this decision!
As a first-time mom, I did a ton of research before choosing a breast pump, and I can confidently say the Willow 360 is hands down the best pump out there! I tried a couple of other highly-rated pumps, including the so-called "quietest" competitor, but nothing comes close to the comfort, convenience, and suction power of the Willow. The completely hands-free, spill-proof design has made pumping so much easier, whether I’m working, running errands, or just trying to get things done around the house. Unlike other wearable pumps I tried, the suction is strong yet comfortable, and I get consistent output every session. Plus, the app connectivity makes tracking my sessions effortless. I have recommended this pump to all my friends and will continue to do so because it’s truly a game-changer. If you're on the fence about investing in the Willow 360, do it—you won’t regret it! SO glad I made this decision!
Written by a customer while visiting onewillow.com
Customer Rating
5
I love that you can
on February 12, 2025
Posted by: Kelsey K.
[This review was collected as part of a promotion.] I love that you can reuse these rather than waste a bag every time you pump. I just pour them into a big container and then portion it out at the end of the day! Great investment, but not sure why these don’t come with the pump in the first place.
Written by a customer while visiting onewillow.com