Customer reviews from hp.com
HP - Pavilion 15.6" Touch-Screen Laptop -AMD Ryzen 5 5500U - 8GB Memory - 512GB SSD
Average customer rating
4.3
(589 Reviews)
Rating breakdown 589 reviews
5 Stars
373
4 Stars
115
3 Stars
41
2 Stars
15
1 Star
45
83%of customers recommend this product.
(
147 out of
178)
Customer Reviews for HP - Pavilion 15.6" Touch-Screen Laptop -AMD Ryzen 5 5500U - 8GB Memory - 512GB SSD
Posted by: Cindy in CO
Verified Purchase:Yes
I've had this laptop for about three weeks. I am enjoying using it. It's fast and quite user-friendly. I have Microsoft 365, so bringing0 data from my old laptop was easy.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Kevin H.
from Naples
Verified Purchase:Yes
Overall I would give this computer 4.5 stars. Very fast to start Windows. Wish it had backlit keys. The printing on the keys should be a darker color, it's hard to see. Function keys are the worst. Very hard to see the printing.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: MFTAbroad
from Dayton, Ohio
Verified Purchase:Yes
I was pretty sure I had read something about its keyboard being backlit or at least the keys were visible in low-light conditions; I didn’t and they aren’t. Also, be prepared for spam-like emails pressuring buyers to purchase software packages that are complimentary for the first month. And yes, a credit card is needed for those so they can renew automatically every year in perpetuity. On the plus side, it’s fast (really fast). And the monitor is about as impressive as anything i’ve seen. The 15.6” screen display is a beautiful upgrade from the 14” tablet I use for work.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: BVanG
Verified Purchase:Yes
While this computer is amazingly fast to start up, there have been a couple of problems. I purchased a program with the computer (PC Mover) to bring everything over from my old computer. First off, the program came with an ethernet cable and the new computer does not have an ethernet port. The software also worked over WiFi, but it was slow. Some programs didn't transfer and others were non functional. HP should have offered something else. The computer will not stay connected to WiFi very long before it drops. Still working on finding out what is causing the problem and how to resolve it.
Written by a customer while visiting hp.com
Customer Rating
5
Don’t think twice of getting this labtop it’s amazing
on October 6, 2023
Posted by: Anonymous
from Gainesville Georgia
Verified Purchase:Yes
What a great choice I’ve made it’s slim very light weight and super fast Thank you HP I love it
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Pleasantville, NY
Verified Purchase:Yes
So far it’s working well. However I am very disappointed that there is no keyboard lighting. Every other laptop I’ve owned had one so I didn’t think to ask about that when ordering.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: No Computer 1
Verified Purchase:Yes
I opened box and computer would not turn on. Had to call Customer support
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: schan
Verified Purchase:Yes
For the price point, this laptop is a great value. However, when this laptop arrived, I noticed that there were problems with the usb ports, the audio jack, as well as some loose component inside the laptop. Additionally, the laptop would occasionally freeze upon startup, and would not be resolved without having to restart the laptop multiple times. Although the warranty covered the repairs, I would have gone with a different brand if I had a second chance.
No, I would not recommend this to a friend.
Features
5
Performance
2
Written by a customer while visiting hp.com