Customer reviews from hp.com
HP - Pavilion 15.6" Touch-Screen Laptop -AMD Ryzen 5 5500U - 8GB Memory - 512GB SSD
Average customer rating
4.3
(589 Reviews)
Rating breakdown 589 reviews
5 Stars
373
4 Stars
115
3 Stars
41
2 Stars
15
1 Star
45
83%of customers recommend this product.
(
147 out of
178)
Customer Reviews for HP - Pavilion 15.6" Touch-Screen Laptop -AMD Ryzen 5 5500U - 8GB Memory - 512GB SSD
Posted by: Elis4
Verified Purchase:Yes
The computer is fine, except it makes an electric buzzing sound at all times when on.
Written by a customer while visiting hp.com
Posted by: broqentoys
Verified Purchase:Yes
I got this laptop at a pretty good price point. Everything looks very sleek, the feel is good for the price and its graphics card is good. However, I noticed that on start-up, there is significant stuttering, even when apps set to automatically launch (like Discord and Steam) should not take up the entire performance of the computer.
What put the laptop in the coffin for me though is its moderately poor to bad internet connection. It is laggier and less reliable than my old computer which connected to the exact same internet, and at my apartment in university it won't even connect to the router, whereas every other device can. This issue is so detrimental that I actually have to return it.
Overall, I am pretty disappointed that there are such significant issues with such a new model. Hoping it is just a one-off.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Southeast Massachusetts
Verified Purchase:Yes
The main key to depress is slow and hard and doesn't work quickly and lightly the way other computers of mine have done. Also there are many times when I depress a key and a window pops up that has nothing to do with what I am working on. Not a pleasure this one.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: ELG_TN
Verified Purchase:Yes
I bought this computer less than 2 weeks ago and already have to send it in for repair. A few of the keys don’t work (such as the Windows key, the Ctrl key, and a couple of others), which is really disappointing. Troubleshooting on my own and with a technician could not solve the problem due to it being a hardware issue.
If it wasn’t for that, I would have given this 5 stars. The processor is amazing! Truly wish this could have been working right out of the box as it should.
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from San Antonio Texas
Verified Purchase:Yes
I bought this laptop for my daughter in law and it appears to be what she needed. I’ve been hounded by HP to leave a review which is difficult because I don’t use it.
I would recommend this to a friend!
Value
3
Quality
3
Written by a customer while visiting hp.com
Posted by: Matt8888888
Verified Purchase:Yes
It comes with windows 11, which is a major shame as windows 11 is not ready for production. Many software gliches whicc make the laptop hard to use. Not suprising, it also has tones of pre installed crapp. The CPU and GPU do a good job, the simple games I play work just fine. A downside is the small ssd. A bigger one would make it more usable. Documentation at times is spars, it has a PD port, which by the symbol should be thunderbird, maybe it is havent tested. Some PD charger will work, which is again hit or miss. Guess the 20V charger are good, but idk. Another limitation is the angle the display can be opened to, which is supringly small
Update: A few weeks it turns out that the laptop becomes hard to use, because of many problems. It often just stops working at all. Only, turning of is fixing the problem. Than windows is untable to sync time, which means the internet does not work anymore. The bluetooth is only working in misteries ways, while it connects the headset it it is imposible to use it. Regardless of what devices is configured the build in devices are used. Some bluetooth devices can not be connected because the pairing app crashes while paring.
No, I would not recommend this to a friend.
Features
1
Performance
2
Written by a customer while visiting hp.com
Posted by: Shannon T.
from Bloomsburg, PA
Verified Purchase:Yes
Sleek, lightweight, comfortable keyboard. Ample RAM and storage for my use as a full-time college student that attends online classes. Multiple programs, windows, and tabs function with little to no latency.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: s. dogood
Verified Purchase:Yes
I should have heeded other reviewer's warnings.
No, I would not recommend this to a friend.
Quality
2
Written by a customer while visiting hp.com