Customer reviews from Western Digital
WD - D30 500GB Game Drive for PlayStation and Xbox External USB Type-C Portable SSD - Black
Average customer rating
2.1
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
1
4 Stars
0
3 Stars
2
2 Stars
2
1 Star
4
Customer Reviews for WD - D30 500GB Game Drive for PlayStation and Xbox External USB Type-C Portable SSD - Black
Customer Rating
1
Don't buy for PS5 Stopped working! Lost all games!
on March 22, 2023
Posted by: jeffrey
I bought the WD - D30 2TB Game Drive for PlayStation last year, it was good for playing PS4 games and storage for PS5 games. however yesterday it stopped working completely. I have lost all my games. I am very upset about this. This is unacceptable!
Response from Western DigitalBy SM OLS, March 23, 2023
Hello,
We are sorry to hear about your user experience with WD_Black D30 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD_Black D30 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
It’s western digital blue inside opened the shell
on August 21, 2023
Posted by: Matt28
It’s actually a wd blue nvme inside being made to look like wd black do not purchase this it lasted for about 6 months before it quit
Response from Western DigitalBy SM OLS, August 25, 2023
Hello,
We are sorry to hear about your user experience with WD_Black D30 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD_Black D30 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
I can't set it up and I need help
on April 28, 2023
Posted by: Peeky
I tried to format as Extended Storage but it says "cannot format this USB storage device as extended storage. A USB storage device that meets the following conditions must be used."
• USB 3.0 or later
• 250 GB, 8 TB maximum capacity
• Directly connected to the PS4
Please help what does this mea.
• USB 3.0 or later
• 250 GB, 8 TB maximum capacity
• Directly connected to the PS4
Please help what does this mea.
Response from Western DigitalBy SM OLS, May 1, 2023
Hello,
We are sorry to hear about your user experience with WD_Black D30 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD_Black D30 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Works great
on July 29, 2023
Posted by: Hannadude
Love this little hard drive. 5 stars because it's just as fast as the internal and you can install all your xbox series games on it without worrying about uninstalling for space reasons
Written by a customer while visiting Western Digital
Customer Rating
3
Doesn’t work for ps5 games
on May 20, 2022
Posted by: Youngvestra
All you can do is move the game back and forth but it doesn’t help with playing a game like the ps4 games.
Response from Western DigitalBy SM OLS, May 24, 2022
Hello,
We're sorry to hear about your online shopping experience with WD_Black D30 Game Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your online shopping experience with WD_Black D30 Game Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Benji
Verified Purchase:Yes
The drive is fast enough to play some games, but it suffers from random stutters and freezes when playing some games
Response from Western DigitalBy SM OLS Team, July 23, 2021
Hi Benji,
Thank you for showing your interest in the WD_Black D30 Game Drive and we appreciate your time for sharing your valuable feedback with us.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period.
We would like to work with you directly to help discover the root cause of the drive's abnormal behavior. This way, we can provide the best possible resolution and improve your experience with Western Digital. Please contact us via phone and we'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Thank you for showing your interest in the WD_Black D30 Game Drive and we appreciate your time for sharing your valuable feedback with us.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period.
We would like to work with you directly to help discover the root cause of the drive's abnormal behavior. This way, we can provide the best possible resolution and improve your experience with Western Digital. Please contact us via phone and we'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
2
Its ok
on September 16, 2021
Posted by: Fern
Not what i expected games lag a lot im really disappointed with this product
Response from Western DigitalBy SM OLS Team, October 7, 2021
Hello,
We're sorry to hear about your user experience with the WD Black WD_Black D30 Game Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Black WD_Black D30 Game Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Doesn’t deserve 1 single star
on July 16, 2022
Posted by: Suckit24
The pile of crap just randomly stopped working, deleted everything I had saved and then wouldn’t connect to my ps5, take your money else where this is a terrible product
Response from Western DigitalBy SM OLS, July 20, 2022
Hello,
We are sorry to hear about your user experience with WD_Black D30 Game Drive Solid State Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD_Black D30 Game Drive Solid State Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital