Customer reviews from frigidaire.ca
Frigidaire - Energy Star 22-Pint Dehumidifier with Effortless Humidity Control - White
Average customer rating
4.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
73
4 Stars
15
3 Stars
0
2 Stars
1
1 Star
2
98%of customers recommend this product.
(
84 out of
86)
Customer Reviews for Frigidaire - Energy Star 22-Pint Dehumidifier with Effortless Humidity Control - White
Customer Rating
5
Works as expected
on February 24, 2025
Posted by: Kanga
I would recommend this dehumidifier as it is very reliable and works efficiently
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent and compact
on April 25, 2025
Posted by: Kthom
I use this non stop in the Spring thaw. Great way to control the humidity in my basement
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Disappointing
on April 21, 2026
Posted by: No way
Have had this dehumidifier for one yr. Hardly used it, and it runs and runs but doesn’t collect any water.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, April 22, 2026
Thank you for sharing your experience with the 22 Pint Dehumidifier (Energy Star® Certified).
I’m sorry to hear that the unit is no longer collecting water despite running continuously. That’s understandably frustrating, especially since the unit has seen limited use over the past year.
When a dehumidifier runs but does not collect moisture, it is usually related to one of a few common conditions:
1. Room humidity level
If the ambient humidity is already low (typically below 40–45%), the unit may run but collect very little or no water.
You can verify this by checking the humidity setting on the display or using a separate hygrometer.
2. Settings and mode
Ensure the unit is not set to a very low humidity target (e.g., 30–35%), which may prevent active moisture removal.
Check that “Continuous” mode is not unintentionally disabled or restricted by timer settings.
3. Airflow restriction
Clean or replace the air filter if applicable
Ensure the front and rear air vents are not blocked by walls, furniture, or dust buildup
4. Operating environment
Dehumidifiers perform best in enclosed spaces (not open windows/doors or large open areas)
Extremely cool room temperatures can also reduce moisture extraction efficiency
5. Internal frost or sensor issue
If the unit runs but never cycles properly, there may be an issue with:
Humidity sensor calibration
Internal refrigeration system
Frost protection system
If none of the above resolves the problem and the unit continues to run without collecting water, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
I’m sorry to hear that the unit is no longer collecting water despite running continuously. That’s understandably frustrating, especially since the unit has seen limited use over the past year.
When a dehumidifier runs but does not collect moisture, it is usually related to one of a few common conditions:
1. Room humidity level
If the ambient humidity is already low (typically below 40–45%), the unit may run but collect very little or no water.
You can verify this by checking the humidity setting on the display or using a separate hygrometer.
2. Settings and mode
Ensure the unit is not set to a very low humidity target (e.g., 30–35%), which may prevent active moisture removal.
Check that “Continuous” mode is not unintentionally disabled or restricted by timer settings.
3. Airflow restriction
Clean or replace the air filter if applicable
Ensure the front and rear air vents are not blocked by walls, furniture, or dust buildup
4. Operating environment
Dehumidifiers perform best in enclosed spaces (not open windows/doors or large open areas)
Extremely cool room temperatures can also reduce moisture extraction efficiency
5. Internal frost or sensor issue
If the unit runs but never cycles properly, there may be an issue with:
Humidity sensor calibration
Internal refrigeration system
Frost protection system
If none of the above resolves the problem and the unit continues to run without collecting water, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca