I purchased my grill on-line and it was delivered with damage on the lid and cabinet door. I contacted Weber and the sent replacement parts ASAP. I love my third Weber grill as much as the first two I owned! Not likely to ever own any other brand.
High quality "smart" grill with a number of convenience features including being able to monitor status from smartphone. Heats up quickly. Like the propane tank weighing feature to tell you when it is getting low.
Difficult to keep temp low still playing with it. Tried turning off two side burners helped.
Response from weber.comBy Weber Grills, Consumer Care, December 23, 2021
Thank you for your feedback. We appreciate your concern with temperature control. With new grills, especially, it is common for the grill to run hot. As you mentioned, using the grill with only one burner is the recommended method of achieving lower temperatures with your grill.
We hope you will enjoy using your new grill. Please look for an email follow-up from our Support team soon. Thanks!
The reason for the low rating is the fact that a key electronic module was not included. This is a key factor in using the dashboard. Probably in short supply but still selling the grill.
Response from weber.comBy Weber grills , Consumer care, March 31, 2023
Thank you for your feedback. We are so sorry to hear about the missing Cable kit. We see that our team is actively working on getting this resolved for you. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
The materials seem flimsy. Who designs a grill that is outside that always looks like it needs it's metal finishes cleaned? The stainless was damaged...had striations throughout. I got this as a corporate gift so can't return it. The design is poor...the top opens up so high I can't reach to open it easily and am always afraid I'll burn myself it's so high, and I'm 5'5". My old Weber Spirit, close to 20 yrs old, was much better. Very disappointed.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 16, 2023
Thank you for your feedback. We are always listening to our fans as we evolve and improve our products. We apologize for the initial disappointment you have experienced, and we are here to help!
We recommend always wearing a grilling glove when opening and closing the grill. It may also hope to stand at the side of the grill and use the side of the handle to open and close it when it is hot.
Your satisfaction is very important to us. Please look for an email from our Care team soon. Thank you!
Wanted a grill that was a little smaller than the monster we used to own. Love the Weber and all the great features. Well designed, easy to use, and easy to clean. Best grill I’ve ever owned.
Excellent grill, lights easy, gets up to heat quickly ,no problem with grease flares, large enough for family but may need something bigger for a larger group. Excellent customer service as needed to obtain some repair parts. Grill was easy to assemble. This is my first gas grill as have used the charcoal kettle grill for years. Like the convenience still use the kettle grill too.