Customer reviews from Pure Enrichment
Pure Enrichment - HUME™ Ultrasonic .92 Gal. Cool Mist Humidifier - White
Average customer rating
4.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
66
4 Stars
12
3 Stars
4
2 Stars
2
1 Star
0
96%of customers recommend this product.
(
69 out of
72)
Customer Reviews for Pure Enrichment - HUME™ Ultrasonic .92 Gal. Cool Mist Humidifier - White
Customer Rating
5
Absolutely love this humidifier!
on November 3, 2023
Posted by: Brenda
This is the second one I have bought. The first one is 4 or 5 years old and still works good. Just bought this one as a back-up. I like the big opening to get my hand in there to keep it clean. Also a very good price!
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
3
Warranty Replacement
on November 14, 2023
Posted by: Jonny
Original tank has a leak on the side walls, so can't use yet. They are kindly sending a warranty replacement, so I won't know how it works until I receive the replacement.
Response from Pure EnrichmentBy Customer Support, November 15, 2023
Hi Jonny,
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Written by a customer while visiting Pure Enrichment
Customer Rating
3
Pros and Cons
on November 20, 2023
Posted by: DryAir
This is a fairly compact, easy to use humidifier with a good range of adjustment for moisture level. I was gifted this humidifier two years ago and happily used it for about 4 months each year during the winters. This year when I went to turn it on, everything worked fine expect the motor made a horrible loud noise instead of the normal quite hum. The warranty department was quick to respond to my questions and follow up. I was surprised when I received an entirely new humidifier (which has been working well for the past few weeks). It's a disappointment that it is cheaper to simply send a new product versus replacing one part in the old one. I hope this one lasts longer than the first one.
I would recommend this to a friend!
Response from Pure EnrichmentBy Customer Service, November 22, 2023
Hi JoAnna,
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Written by a customer while visiting Pure Enrichment
Customer Rating
3
When it works it’s great, but longevity not so mic
on November 27, 2023
Posted by: CatLady32
I am once again having issues with my humidifier. Last year when I went to turn it one it was making an odd sound and it was something I couldn’t fix. They sent me a replacement as I had only had it a year. For the new one in March 2022. I’ve kept up with the scale and build up but it now will not release any mist. I see the bubbles but nothing comes up. I cleaned it well today and still nothing tonight.
I would recommend this to a friend!
Response from Pure EnrichmentBy Customer Support, November 28, 2023
Hi Tracie,
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Written by a customer while visiting Pure Enrichment
Customer Rating
5
Very Quiet!
on December 3, 2023
Posted by: NA01
I am pleased with the amount of humidity that this machine outputs and how quiet it is while it's running.
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
2
Good humidifier.
on December 4, 2023
Posted by: Lucy
Runs quietly and produces plenty of humidity. However, it shuts off around 2 hours later despite having a full tank. Not sure if mine is faulty but it’s frustrating waking up to a dry room.
No, I would not recommend this to a friend.
Response from Pure EnrichmentBy Customer Support, December 5, 2023
Hi Lucy,
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
Please reach out to us via phone or email, we are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Thank you for purchasing our HUME Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience.
Please reach out to us via phone or email, we are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Written by a customer while visiting Pure Enrichment
Customer Rating
5
Humidifier
on December 5, 2023
Posted by: Virgy
This was my life saver in my kiddos room… now i need for my self
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
5
Great product and CS!
on January 2, 2024
Posted by: NChu
We have been using this humidifer for the past 2 years for our child until we recently started to experience an issue. First of all, the humidifier is great but what's even better is the customer service. We received a quick and efficient response (over the holiday, too!), and highly satisfied at how they resolved the issue.
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment