Customer reviews from Pure Enrichment
Pure Enrichment - HumeXL Pro 1.3 Gal. Warm and Cool Mist Humidifier - Black
Average customer rating
4.7
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
66
4 Stars
16
3 Stars
5
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
76 out of
78)
Customer Reviews for Pure Enrichment - HumeXL Pro 1.3 Gal. Warm and Cool Mist Humidifier - Black
Customer Rating
4
HUME pro XL - Great Humidifier
on December 19, 2023
Posted by: Jsquared
My wife purchased this Humidifier for me 2 years ago, an amazing gift. This product was very quiet and did the job. The efficiency of this product was very good. It definitely added moisture to the air and helped me with my sinuses. Unfortunately, after two years, the unit has stopped working. However the company has been responsive and will replace it.
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Posted by: Anthony
Verified Purchase:Yes
Great humidifier. Hot and Cold mist capable. Quiet, modern design, remote control, 3 levels of mist.
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
4
Great Humidifier But problem with humidity sensor
on December 27, 2023
Posted by: Nickname
After one year the unit will not stop running at the set point. Called customer service and they will look into this and send a replacement.
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
4
Good product, but.,,,
on January 5, 2024
Posted by: Uncleberry
So this is an awesome company with awesome humidifiers. I did have an issue with the humidity sensor going bad. But they replaced it quick as can be thumbs up..
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
4
Great product
on January 18, 2024
Posted by: JV90172
I absolutely love the humidifier! It has made a noticeable difference in the air quality at home. The sleek design is a bonus, and it's so quiet that I forget it's even running. A game-changer for a more comfortable living space. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Posted by: Sierra
Verified Purchase:Yes
Cheaply made for the price. Did not feel like it would hold up long.
No, I would not recommend this to a friend.
Response from Pure EnrichmentBy Customer Service, January 19, 2024
Hi Anna,
Thank you for purchasing our HUME XL Pro Warm & Cool Mist Humidifier and providing your feedback.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Thank you for purchasing our HUME XL Pro Warm & Cool Mist Humidifier and providing your feedback.
We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Written by a customer while visiting Pure Enrichment
Customer Rating
5
Great Product- Hume XL Pro
on February 5, 2024
Posted by: Nan3
Warm & cool mist works great and easy to operate .i know of no other humidifier that has a 5 year warranty .
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
5
Amazing Customer Service!
on February 22, 2024
Posted by: donn
We purchased this humidifier and used it for roughly a month and dropped the water insert and cracked it. I called customer service to see if I could purchase one and they sent me a whole new humidifier after sending them a picture. Their customer service is nothing short of exceptional! Thank you!
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment