Customer reviews from Pure Enrichment
Pure Enrichment - HUME Max - Easy Top Fill Ultrasonic Cool Mist Humidifier - Black
Average customer rating
4.7
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
106
4 Stars
17
3 Stars
4
2 Stars
4
1 Star
1
93%of customers recommend this product.
(
109 out of
117)
Customer Reviews for Pure Enrichment - HUME Max - Easy Top Fill Ultrasonic Cool Mist Humidifier - Black
Customer Rating
2
Malfunctioning humidifiers
on August 24, 2024
Posted by: Barbs
I purchased 2 of the same item roughly 2 years ago. On one unit the air comes out, however no mist. The other unit is producing an annoying buzzing sound, however mist is coming out! I see the warranty is up to 5 years. How can we all rectify this?? i would like to see the warranty go in place.
No, I would not recommend this to a friend.
Response from Pure EnrichmentBy Customer Service, August 26, 2024
Hi Barbs,
Thank you for purchasing our HUME Max Top Fill Humidifier and providing your feedback. We are sorry to hear about your experience.
Please reach out to us via phone or email, we are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Thank you for purchasing our HUME Max Top Fill Humidifier and providing your feedback. We are sorry to hear about your experience.
Please reach out to us via phone or email, we are here to help!
Thank you,
Jessica
Pure Enrichment Support
(714) 668-0300
help@pureenrichment.com
Written by a customer while visiting Pure Enrichment
Posted by: Lisa N
Verified Purchase:Yes
Very helpful. My heat is forced hot air and I developed a dry nagging cough. I run this every evening when I get home from work for a few hours in my bedroom and within a few days my cough was gone.
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
4
One Less Star for Design Flaw
on March 10, 2025
Posted by: BuckeyeLynn
I began using March '25 and love it! I deleted one star because of one flaw in the design. The User Manual explained, "Keep the humidifier at least 12" away from walls for best results". In order to comply, I had to turn the unit around (the cord partially wrapping with it) so the mist would be facing into the room which is a good thing and more efficient. However, now the controls are facing the wall and it's awkward to see the on/off, timer selection and night light controls.
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment
Customer Rating
3
It’s ok but…
on January 17, 2026
Posted by: Ringold
It works well except the mist outlet faces the wall. It has to be placed near a wall to plug it in but why they put the mist facing the wall doesn’t make sense.
No, I would not recommend this to a friend.
Response from Pure EnrichmentBy Customer Service, January 18, 2026
Hi Ringold,
Thank you for sharing your feedback about your HUME™ Max Top Fill Humidifier. We appreciate you taking the time to point out your concern regarding the mist outlet direction. We'd like to help resolve this issue for you.
Please contact us at 1-657-275-3737 or by email at help@pureenrichment.com so we can troubleshoot the problems you’ve described and work on finding a solution. Your satisfaction is extremely important to us, and we’re here to help!
Thank you,
Jessica
Pure Enrichment Support
Thank you for sharing your feedback about your HUME™ Max Top Fill Humidifier. We appreciate you taking the time to point out your concern regarding the mist outlet direction. We'd like to help resolve this issue for you.
Please contact us at 1-657-275-3737 or by email at help@pureenrichment.com so we can troubleshoot the problems you’ve described and work on finding a solution. Your satisfaction is extremely important to us, and we’re here to help!
Thank you,
Jessica
Pure Enrichment Support
Written by a customer while visiting Pure Enrichment