Customer reviews from bioliteenergy.com
BioLite - Solar Home System 620+ - Blue
Average customer rating
4.4
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
212
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
18
86%of customers recommend this product.
(
189 out of
221)
Customer Reviews for BioLite - Solar Home System 620+ - Blue
Posted by: Barbara
from Reno, nv
Length of ownership:1 year or longer
Verified Purchase:Yes
Works great in our off grid home, this is the 3rd system i bought. I put the other 2 in sheds without power. Highly recommend. Especially for power outages
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Customer Rating
2
Great Idea With Flaws
on May 7, 2024
Posted by: MEJA
I purchased 2 units for our goat barns. They work great in the summer when I rarely need lite that early or late. In the dead of winter they provide no light. I chalked it up to less sun and cold temps affecting battery. However a bought an inexpensive solar light package for the outside of the barns (same locations for solar panels) and they worked fine all winter long. That is the issue on a technical level.
On the corporate level I had an issue with a squirrel chewing through one of the wires to a light. When I called to get a replacement light and wire I was told the company does not sell parts and I would have to order a whole new kit and could toss out the old one. I was astounded that for a company whose mission statement is to make a better planet they promote such wasteful tendencies either out of laziness or greed. Either way seems a180 of what they claim.
The reason i did not give zero stars is because I do like the vision and how the company has provided product for those in need. Just hope it never gets cold nor they need a part.
The reason i did not give zero stars is because I do like the vision and how the company has provided product for those in need. Just hope it never gets cold nor they need a part.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy CS, May 9, 2024
Thanks for the feedback. While we're happy to hear you've gotten some good use out of your SolarHome 620+, we're sorry that you're product has been impacted by cold temperatures and squirrels. As a crossover product, the SolarHome 620+ was designed for use predominantly among off-grid households across sub-Saharan Africa. The product will not charge in below-freezing temperatures and will not output light in temperatures below -4°F (-20°C). Thank you as well for your feedback around replaceability - we do not currently stock spare parts in our outdoor recreation markets due to low failure rates of SolarHome System components but this is something we will definitely look into in the future! Thank you for the suggestion.
Written by a customer while visiting bioliteenergy.com
Posted by: Anonymous
Verified Purchase:Yes
Perfect for when the weather takes out power and plunges you into darkness. Sure beats candles and flashlights.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: Michael
Verified Purchase:Yes
This is the third solar home that I have purchased, great for in the shop or storage shed And the battery holds up all day long
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: Nic F
Verified Purchase:Yes
Perfect for our outdoor needs and shed. Instead of wiring the shed with electricity, we can use this for our needs.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: Myrtle Station Wool
from Ontario
Length of ownership:1 month
Verified Purchase:Yes
I’m really pleased with it all and delighted at how good the radio sounds
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Customer Rating
2
Doesn't work in the cold
on November 19, 2020
Posted by: Frustratiom
from Maine
Length of ownership:6 months
I bought the solar 620 for my poultry barn to help with light in the dark days of winter in Maine. The light system has been great all summer, but this morning when I turned it on, it turned off within a minute with an error message that the temperature was to low. I am well aware this is to protect the battery from freezing but I also have another older system that I was upgrading and that system has always worked no matter the temp. I am upset that biolite doesn't say anything about this issue and now I have spent money on a product that is useless for me. I would not have purchased if I knew they had a temperature safety set and that the system can not be used in the cold. And yes the battery is fully charged and I am still unable to use the light. The onky reason I give it 2 stars ia that if you live in an area that doesn't go below freezing it would work well. The temp this morning was 26 f. I have several months coming up that it wont't go above this...so frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting bioliteenergy.com
Customer Rating
1
Waste of money
on April 30, 2021
Posted by: Sheila
from New Mexico
Length of ownership:1 year or longer
This lighting only worked for a short time. Within 6 months of purchase and having used it only probably 5 times it totally failed. Reported it to Biolite and heard nothing back! Bad product/ bad service. Plus the color of the light was cold and ugly.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, May 4, 2021
Hi Sheila, we're really sorry to hear that you've had trouble with the SolarHome 620. If your SH620 isn't functioning, and our troubleshooting is unsuccessful, we will absolutely replace this for you. Go ahead and send an email to support@bioliteenergy.com and we'll process a warranty claim right away.
Written by a customer while visiting bioliteenergy.com