Customer reviews from lg.com
LG - ADA Compliant Laundry Pedestal - White
Average customer rating
4.3
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
97
4 Stars
21
3 Stars
6
2 Stars
4
1 Star
13
93%of customers recommend this product.
(
41 out of
44)
Customer Reviews for LG - ADA Compliant Laundry Pedestal - White
Customer Rating
1
Great Idea, Poor Execution
on December 18, 2022
Posted by: Crews84
from Watkinsville Georgia
Continually got clogged with pet hair and eventually burned the motor out. Lasted less than 6 months.
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG vacuum. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Brand New Unit Came Broken
on June 19, 2022
Posted by: tt226
from Virgina
I was very happy and excited to open this new product. The concept of this vacuum was different, which had me switch over to LG (coming from owning several Dyson vacuums and other Dyson products). After watching many reviews on this vacuum and seeing other people un-boxing videos. I had high hopes for this product. However, the extension pipe arrived with a dent mark. Another worst thing, the main unit was not sucking up any of the dirt! The dirt bin was completely brand new, even after vacuuming the whole basement. The vacuum powers on (for certain attachments) and off, WI-FI worked and connected to device. The power mode did not work at all. The speed of the vacuum was the same, even when trying to switch it to turbo mode. It's like it has only one mode. The lowest mode possible. With the standard attachment, the brush would spin like normal and managed to pick up some debris from the carpet. As soon as I lift the vacuum up, all the debris fell back on the carpet. When I place my hand near the attachment, I can feel the air flow coming out. I tried all the little attachments, couldn't even get the power to turn on. Both batteries were fully charged.
I reached out to LG support and the representative suggested to ship the main unit back to them for repairs and diagnostic but it'll take 3-5 days to get the shipping box. Plus an additional 7 days for them to do the repairs. The extension pipe is in for replacement. Honestly, for a product that is this pricey. I'm very disappointed. A vacuum that doesn't even vacuum.... I had zero issue with my other vacuums. You buy a product brand new hoping everything will work properly on the first try.
Just a very bad experience. Will update the review once the unit is repaired. But so far, I'm not sure how I feel about this product. I can't tell you to skip the hassle and go with another brand. At this moment, that's what I'm leaning towards. But I will give it another try once it's fixed.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, June 21, 2022
We sincerely hate to hear you have had these issues with your vacuum and thank you for providing your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: JUSTMOM
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] About this LG CordZero Vacuum, I wish I have the ability to write down all the wonderful things about it. This is an outstanding vacuum no matter the user-friendly design, all the attached accessories, and the performance, all and all, this is the king!
I mostly use a vacuum to clean up our house about twice a week, we have 50% carpet and 50% vinyl floor, with this vacuum I can use it on both surfaces.
The auto empty charging station is so well-made and very user-friendly, you can store the extra tools inside the station.
The auto empty design is really impressive! So convenient and really work perfectly, so after a few weeks, the vacuum still looks brand new!
The filter inside the vacuum is so easy to change or clean, there are so many extra nozzles and tools, all well-designed and high quality.
The most and the best is the owner's manual is so clear and easy to understand.
Overall I highly recommend this vacuum!
I mostly use a vacuum to clean up our house about twice a week, we have 50% carpet and 50% vinyl floor, with this vacuum I can use it on both surfaces.
The auto empty charging station is so well-made and very user-friendly, you can store the extra tools inside the station.
The auto empty design is really impressive! So convenient and really work perfectly, so after a few weeks, the vacuum still looks brand new!
The filter inside the vacuum is so easy to change or clean, there are so many extra nozzles and tools, all well-designed and high quality.
The most and the best is the owner's manual is so clear and easy to understand.
Overall I highly recommend this vacuum!
Pros: Style/Design, Features/Settings, battery, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: LalaT
from Austin, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I LOVE this product. It is lightweight and the head swivels really sleekly to get those corners and hard to reach areas. I really love that is cordless so no more fighting the cord being in the way and switching outlets to get the job done. Works well on hardwoods, tile, carpet and area rugs. I love how the attachments store in the stand so they won't get lost. Also the self emptying is so cool. My husband is looking forward to using it to vacuum out his truck since it can also be a hand vac. I cannot recommend this enough! It makes vacuuming fun and my kids actually WANT to vacuum. That alone makes it worth every penny!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: A3greg
Verified Purchase:Yes
[This review was collected as part of a promotion.] The vacuum worked great for about 7 months. The lid broke and it's been 4+ months trying to get LG to respond to 3 repair requests.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 4, 2023
We are sorry for the frustration you have experienced in attempting to repair your LG Vacuum. Our commitment to you is to provide exceptional customer service, and we are determined to make things right. Please private message us on social media at @LGUSSupport to expedite the process and include the repair number. Our goal is to resolve your issue as quickly as possible. Thank you for your patience. ~ Rita
Written by a customer while visiting lg.com
Posted by: LG CordZero
from Mesa AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This Vacuum has exceeded all expectaions we had from a cordless stick vacuum. Very powerful and lightweight. The self cleaning feature in the tower is such a bonus. We use the floor polisher/mop attachment more than we thought we would. Highly recommend this Vacuum to anybody!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Emelee
from Denver
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can honestly say this is by far the best vacuum cleaner I’ve ever owned! It is light and very maneuverable. I love how the dock is a charging station, backup battery charger, and self cleaning dock all in one! I really love the suction power that never declines. This is due to the self cleaning dock clearing out all the dirt and dust each time place the vacuum on it. It also comes with a self watering mop attachment which is super useful for my hardwood floors! I very highly recommend this!
Pros: Style/Design, Features/Settings, battery, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: chisari22
from Bethpage TN
Verified Purchase:Yes
This is the worse vacuum I have ever owned. I have sent it in to be repaired, and only used it 4 times. I received it back and used it for 3 seconds and it stopped. Looked in checked the inside and found that LG had not worked on my vacuum because the obstructions inside the vacuum had not been removed. I cleaned the vacuum of obstruction turned on and vacuumed for approximately 30 seconds it sounded alarm for obstruction, looked inside nothing. This product is frustrating, can not handle pet hair, does not operate more than 30 seconds, and your service department is dependable to fix the problem
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 10, 2023
Hello! Thank you for bringing this to our attention! We understand that it can be very frustrating when things don't work as expected, and want you to know that we are committed to resolving any issues you have. If you need us, just reach out to us via direct message on Facebook or Twitter using the handle @LGUSSupport. Please be sure to include the model and serial numbers of your CordZero Vacuum in the message. We appreciate you reaching out to LG! ~Rita
Written by a customer while visiting lg.com