Customer reviews from hp.com
HP - 27" Touch-Screen All - In- One - Intel Core i7-1165G7 - 16GB Memory - 512GB SSD
Average customer rating
4.3
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
253
4 Stars
92
3 Stars
27
2 Stars
10
1 Star
28
86%of customers recommend this product.
(
191 out of
223)
Customer Reviews for HP - 27" Touch-Screen All - In- One - Intel Core i7-1165G7 - 16GB Memory - 512GB SSD
Posted by: Ned4093
from Las Cruces, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] After my previous computer was rendered "unfixable," we determined that a new one was the only other alternative. I began to look at "All-in-One" computers as a space-saver and one with a larger screen because of our "old eyes." We were very pleasantly surprised by the HP that we purchased when we opened it. The screen size was, of course, the first thing we noticed, which is wonderful for us. It is also a touch screen, and although it takes a bit of getting used to using on our desktop, it is fast becoming a very useful aspect. This computer is quite fast enough for us (primarily home-office work; no gaming or watching movies, etc.) with a great deal of memory and storage. There are adequate USB plugs, although at times I need to use a portable hub. The computer has no difficulty in reading whatever I add to accessories for it to run. My only "niggle" is that the camera is not really adjustable. It is part of the computer and is able to be hidden, so it is not always visible. However, depending upon my distance from the camera, it is unable to adapt to light or shadow very well, so, even with adequate lighting, at times, I am in shadow and have to move forward or back so my face is evenly illuminated. There is just not enough flexibility in the camera settings for me...but that may be just me and not effect others the same way. One the whole, I very much like this computer and would recommend it, depending upon what it is to be used for.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: SSponz
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this for my wife who's old computer was just too slow. This All In One is blazing fast.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ann22
from Pembroke, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my HP all-in-one desktops. The setup was easy and the 27” screen is great. I am thrilled I purchased this HP rather than another Mac.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sis17
from Bullhead City, Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love everything about it. Bigger screen then I had and it wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PMI On Touch
from Prince George, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best computer purchase. Large screen without the bulk of and need of a CPU. Oh yes.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: tonybra
from PA
Verified Purchase:Yes
The computer otherwise works fine, but the sound of the cooling ventilator is terrible!
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Alexis, HP Care, March 29, 2021
Hi Tony,
Thanks for your review. I'm sorry to hear that your computer seems noisy. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Computer is slow" to see how you can reduce heat inside your computer and quiet down the fan.
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
Alexis
HP Care
Thanks for your review. I'm sorry to hear that your computer seems noisy. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Computer is slow" to see how you can reduce heat inside your computer and quiet down the fan.
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Garbage10000000000000
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this for our small Business and am very disappointed with its performance, so much so that I am thinking of going back to my old computer. It is slow, and the mouse sticks and the pages go up and down as you watch! I would definitely NOT recommend this purchase, waste of money
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Alexis, HP Care, April 8, 2021
Hi there,
I'm genuinely sorry to hear that you’ve had trouble with your purchase. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including mouse responsiveness and other functionality concerns. You can find that site here: https://support.hp.com/us-en/topic/diagnostics?category=computing
Simply choose "Computer is slow" or "Keyboard, Mouse, TouchPad, and ClickPad issues" to get started.
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
I'm genuinely sorry to hear that you’ve had trouble with your purchase. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including mouse responsiveness and other functionality concerns. You can find that site here: https://support.hp.com/us-en/topic/diagnostics?category=computing
Simply choose "Computer is slow" or "Keyboard, Mouse, TouchPad, and ClickPad issues" to get started.
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: agrills87
from Mystic, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] This PC was much more than what I expected. It was easy to setup and the quality is fantastic. This was my first SSD PC and it is well worth it. I am also pleased with the all-in-one since it doesn't take up as much space on my desk. I am so happy with this purchase and will be suggesting to my friends and family.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com