Customer Reviews for Traeger Grills - Premium Hardwood Pellets - 20lb Bag - Brown
Customer Rating
1
Will Never buy apple pellets again.
on September 18, 2021
Posted by: Jonathon
from Newport, NY
First time using Apple pellets. I have used oak and hickory multiple times and never had any issue. I clean my Traeger after every use. I started to see smoke coming out of my hopper so I shut off the Traeger waited for it to cool down and checked the fire pot. The fire pot was full with a baseball sized hunk of burnt pellets melted together the clump was hard as a rock. I cleaned the grill emptied the hopper and used another bag of Traeger apple pellets and the same thing happened. What a mess.
Written by a customer while visiting traegergrills.com
PACKAGE OPEN PELLETS MOIST but the best when fresh
I would recommend this to a friend!
Response from traegergrills.comBy Traeger Grills, Traeger, July 1, 2025
Thanks for taking the time to share your feedback.
If the bag arrived open and the pellets were exposed to moisture, we’d like to help make it right. Did you have a chance to contact us when you received the order? Our team can assist with next steps.
Feel free to reach out at +1-800-TRAEGER or visit our support page so we can take a closer look.
Best regards, TRAEGER
Written by a customer while visiting traegergrills.com