Customer Reviews for GE Profile - 30 inches - Convertible - Wall Range Hood - Stainless Steel
Customer Rating
2
Defective Filter Knob on New Unit
on June 27, 2025
Posted by: TP93
Been using this range hood for about six months now, and overall it functions well with no major issues. Cleaning the baffle filters is expected maintenance, but I did notice a quality concern right away. When we removed the filters for the first time, one of them already had a faulty knob mechanism for installation/removal. It wasn’t due to mishandling—it just came that way. Unfortunately, despite being nearly new, I now have to purchase a replacement filter.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, July 2, 2025
We'd like to assist you with the filter of your hood. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
For the cost, it does not have a wow factor. Looks good due to the high slope of the front. It is quiet. Time will tell whether it is durable or not. Push buttons for the light, fan speed, and off are just too small. Can't see the labels unless I strain my eyes. I guess once I am familiar with the positions of the buttons, I can find them better. (really?) Need to design them to be more visible. I am short and yet cannot see the buttons unless I stoop to find them. Wonder how that affects tall people? Don't put them in front, just mount them where a normal cook can see them without peeking up.
Features
3
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 31, 2023
Hi there! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that this vent hood has not lived up to your expectations when it comes to the design of the appliance.
Factors in design decisions are cost, competition, changing technology, and appearance. While understand your dissatisfaction, we cannot modify or replace your appliance. We will however be sending these comments to our product design teams, so they can make the necessary improvements.
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your new vent hood for many years to come! - Adrian@GEA
Purchased all new Cafe appliances for my kitchen remodel and wanted to do more than a microwave/hood combo. Looks amazing with the new range and adds a lot to the look of the overall kitchen.
Nice features and looks great. The hood did ship and installed incorrect grease traps.
Features
5
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 10, 2022
Hi -While we are delighted to hear how pleased you are with the appearance and features offered on this beautiful vent hood, we are sorry the unit was shipped with the wrong filters. We do see you have been in touch with our service team and they have taken care of this unfortunate situation for you. Please accept our apologies for any inconvenience you may have experienced because of this and let us know if we can assist you further. All our best! Vikki@GEA
Sleek modern look. The vent design could be better…they fall out rather easily. There are also two diagonal “stripes” across the front that are a shade lighter, only visible from certain angles. Haven’t been able to figure out what caused them or how to remove them. Not the end of the world unless you’re super picky, but I expected better for the price.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 30, 2022
Thank you for taking the time to write this review! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for aspects of this vent hood that did not meet your expectations. Please know that we will be happy to share this feedback with our product team!
Additionally, these “two diagonal stripes” may be leftover residue from packaging. To clean the stainless-steel surface, use warm sudsy water or a stainless-steel cleaner or polish. Always wipe the surface in the direction of the brush line. For more information on cleaning techniques, please refer to page 8 of your unit’s “Use and Care Manual” which can be found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000707-5.pdf
We thank you again for sharing this honest feedback, as it allows us to learn the best methods to improve our products in the future. If you need any additional assistance, please reach out to us! Best regards – Matthew@GEA