Customer reviews from Samsung US
Samsung - Galaxy Book Pro 15.6" AMOLED Laptop - Intel Evo Platform Core i5 - 8GB Memory - 512GB SSD - Mystic Blue
Average customer rating
3.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Samsung - Galaxy Book Pro 15.6" AMOLED Laptop - Intel Evo Platform Core i5 - 8GB Memory - 512GB SSD - Mystic Blue
Customer Rating
3
It's Eh
on June 24, 2022
Posted by: Bmac
i wanted to love it so badly since i'm a die hard samsung customer. the picture is amazing and my battery life is great. i've had this since xmas and i don't use it much at all. the main complaint i have is the volume on it sucks!! even the highest setting isn't very loud at all! i have to use my ear buds to hear anything. i have also noticed that when i watch some streaming sites, the screen is really dark! i've tried everything to fix it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 24, 2022
Hi, thank you for your feedback on your Samsung Galaxy Book Pro. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some links that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible all around device
on December 23, 2021
Posted by: MayorHawk
from Kansas City
Expertise:Expert
I have nothing but love for this laptop. The integration with my Galaxy Z-Fold 3 is incredible. If I snap a picture on my phone, it is available on my Galaxy Book Pro almost instantly. The laptop by itself is still phenomenal. It is so light that I sometimes have to double-check that it is actually in my bag. The picture quality on the OLED screen is amazing. I love watching movies on it. I do wish that it had a 4k option but that would have probably reduced battery life which is another major win for this device. I am able to easily get at least 8 hours and that is with the battery protection on that prevents me from charging past 85%.
A+ in my book.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best I've ever had
on April 8, 2022
Posted by: Eligah
from Dallas Texas
i love my laptop, by far its the best i've ever bought.
thank u samsung for making the best products.
thank u samsung for making the best products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Waste Your Money!!!!
on February 19, 2023
Posted by: lucy1423
Expertise:Beginner
I bought this laptop a year ago and I have never hated a piece of technology more. Everything about it is awful, from the usability and specs, to the body, to the fan noise. I hate everything about it and wish I had never gotten it. It's so thin that someone dented it when they bumped into my backpack, and no, they do not make cases to protect it, probably because none would fit the thin body. The keys constantly stick, the speed is reducing by the day, the bottom panel tried to come off once, and now there's something wrong with the fan...it sounds like there's a marble in it? There's also only ONE USB port, which is ridiculous. I'm TERRIFIED to take it anywhere out side of my home, which makes the portability o a laptop completely useless. If I could return it I would. Absolutely do NOT waste your money on this thing!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, February 22, 2023
Hey there Lucy1423, thank you for taking the opportunity to review your Samsung Galaxy Book Pro. We appreciate your feedback as we strive to be innovative and improve on the design and functionality of our product line. It is our goal for our customers to feel like they have the most ideal experiences with our products each time they use them. Samsung provides a warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your devices. It offers you the peace of mind for those unexpected situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our highest priority. We do offer accessories to protect your Galaxy Book Pro; the Laptop Sleeve, 15.6” and the Clear Case, 15.6” are available on the Samsung website. We also have a multiport adapter on our website that was designed with a tidy desk in mind. This Multiport Adapter features a long cable length, so you can tuck it behind your monitors, or even mount under your desk. It also features a dual-function USB Type-C port, for powerful PD3.0 charging and quick data transfers at speeds of up to 5Gbps. Do you recall if your Galaxy Book Pro has had the software updated? I have included the link for it below for your easy access. If you would, please ensure that your device has been update with the most recent version of software. Please feel free to reach out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/computing/computing-accessories/all-computing-accessories/category_names=Computers&laptop_compatibility=Galaxy+Book+Pro https://www.samsung.com/us/computing/computing-accessories/computers/multiport-adapter-ee-p5400usegus/
https://www.samsung.com/us/computing/computing-accessories/all-computing-accessories/category_names=Computers&laptop_compatibility=Galaxy+Book+Pro https://www.samsung.com/us/computing/computing-accessories/computers/multiport-adapter-ee-p5400usegus/
Written by a customer while visiting Samsung US