[This review was collected as part of a promotion.] Bought a Yoga laptop from the outlet and the touchscreen didn’t work. Talked to customer service several times and was promised a replacement. Then after the return window, I was told they couldn’t do replacements for outlet purchases (even though they still had the time in stock). Ultimately ended up paying for premier warranty to have the screen fixed on-site so I didn’t have to send off my brand new computer for service. Frustrated with the experience but am enjoying the laptop.
I would recommend this to a friend!
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 17, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
[This review was collected as part of a promotion.] I have no idea why lenovo thinks I bought a ThinkPad X1 Yoga Gen 6 Intel (14") with Linux. Mine does not have Linux. I have had a fairly good experience with this laptop. I find that the face recognition works ... sometimes. Seems to work for a while, then all of a sudden... it doesn't. I have reset it twice with the same results. It sometimes doesn't read my fingerprint. I do have fine, softer skin, and have had trouble with this with other devices, yet the fingerprint reader was supposed to be greatly improved. I upgraded to Windows 11. It's ok. Some new layouts. I'm sure I will get used to it.
Size and weight of the laptop are decent. It's heavier and not as tough as my MacBookAir was. But still, not a problem for me and my lifestyle. there was a learning curve with the curser, which came with virtually no instructions. TG for YouTube.
[This review was collected as part of a promotion.] Love this laptop so much! Excellent screen clarity, keyboard, ease of use... My only regret: why didn't I buy sooner!?