Customer reviews from ASUS.com
ASUS - VivoBook 15.6" Laptop - AMD Ryzen 5 - 8GB Memory - 512GB SSD - Indie Black
Average customer rating
4.6
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
11
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
12 out of
12)
Customer Reviews for ASUS - VivoBook 15.6" Laptop - AMD Ryzen 5 - 8GB Memory - 512GB SSD - Indie Black
Customer Rating
5
Great laptop
on July 7, 2023
Posted by: Momofboth1720
Works great! Good product........................ ..................................................
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
New Vivobook Laptop
on July 14, 2023
Posted by: bob27DidNotWork
from Houston, TX
[This review was collected as part of a promotion.] I am very pleased with the Laptop. I am very disappointed with every instance of using registration and support online and by email. I filled out a complete review only to be told at the end I had to diasable my ad blocker. Then when I did all the form info was erased.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
Great gift
on September 11, 2023
Posted by: mommas2023
from ut
I received this as a gift . I am learning and playing at the same time. I love the video calls I can do around the world . I could not find my computer on your list.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
4
Beautiful screen. Wish I could expand memory
on October 13, 2023
Posted by: CapeCodBaldo
from Cape Cod, MA
I bought this laptop because of its beautiful, high resolution OLED screen. The picture is a joy to behold. The keyboard is good, the trackpad functions well and the overall performance for business apps is peppy. My biggest disappointment however is the lack of a DIMM socket that can be used to expand beyond 8 GB of RAM. the RAM is adequate now (87% utilization with multiple apps and windows open), but it may make the machine obsolete sooner than I would like. Overall, however, I consider the Vivobook a great value, particularly in light of its gorgeous display.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
4
Asus is my go-to laptop
on December 20, 2023
Posted by: gary221500
from Castle Rock, CO
I had owned my previous Asus laptop for six years, and it is still working well, but I wanted to upgrade to a new model. The full screen display is great as is the display quality. My only disappointment is that the battery does not last as long as my prior Asus laptop.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
1
Warranty Issue
on May 14, 2024
Posted by: Anonymous
from Maumee, OH
I purchased the laptop and was informed I would receive a year of accidental damage protection. When I activated the warranty it had already been activated 8 months prior to me purchasing the laptop.
Response from ASUS.comBy Leonardo, CLM, September 28, 2024
Hi Valued Customer,
We are sorry to hear about the warranty issue you have been experiencing with your ASUS laptop. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products or services. There is a warranty verification process which can be completed with the invoice of your purchase, please contact our support to do so by visiting the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409039942-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ASUS North America Contact Support - https://www.asus.com/us/support/contact/serviceflow/support?type=warranty
We are sorry to hear about the warranty issue you have been experiencing with your ASUS laptop. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products or services. There is a warranty verification process which can be completed with the invoice of your purchase, please contact our support to do so by visiting the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409039942-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ASUS North America Contact Support - https://www.asus.com/us/support/contact/serviceflow/support?type=warranty
Written by a customer while visiting ASUS.com