Keep cutting off then you have to power it back up
Response from ATT.comBy AT&T CARE - Isabella, August 19, 2026
Hello, Anita. We are sorry to hear that your new device keeps cutting off unexpectedly and requires you to power it back up.
To help address this restarting issue, we recommend trying these basic steps:
-Perform a forced restart by quickly pressing and releasing the volume up button, then the volume down button, and holding the top power button until the logo appears. -Update your device software to the latest version by going to your settings menu to ensure any known performance bugs are patched. -Check your storage space to ensure the operating system has enough free room to run efficiently without crashing.
If your device continues to power down or if you would like to explore your warranty and replacement options, please send us a DM to your preferred social media channel.
Connect with us on socials: • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T
Response from ATT.comBy AT&T CARE - Andres, July 20, 2026
Hello, Nicole! We apologize for the frustrating experience you are having with your new iPad Air's battery life. We know how important it is for a tablet to hold a strong charge, and we are sorry that your device is not performing up to expectations.
To help improve your device's performance, Apple offers a variety of quick settings adjustments and battery health tips. You can review their official recommendations and troubleshooting steps by visiting apple.com/batteries/maximizing-performance.