Customer reviews from ATT.com
Apple - 13-inch iPad Pro M5 chip Wi-Fi + Cellular 1TB with OLED Nano-texture Glass - Silver (Unlocked)
Average customer rating
2.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Apple - 13-inch iPad Pro M5 chip Wi-Fi + Cellular 1TB with OLED Nano-texture Glass - Silver (Unlocked)
Posted by: Debra ficklin
from Independence Mo.
Verified Purchase:Yes
I retured it i want my money back in my account
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 28, 2026
Hello, Debra!
We apologize for the delay and the confusion regarding your returned iPad Pro. We understand how important it is to have your funds returned to your account promptly after sending an item back, and we want to ensure your refund is processed correctly.
Please note that once a returned device is received and processed, it typically takes 5-7 business days for the refund to reflect in your account, depending on your financial institution. If it has been longer than this window or you need immediate assistance tracking your return status, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can connect you with a billing specialist to get this sorted out.
We apologize for the delay and the confusion regarding your returned iPad Pro. We understand how important it is to have your funds returned to your account promptly after sending an item back, and we want to ensure your refund is processed correctly.
Please note that once a returned device is received and processed, it typically takes 5-7 business days for the refund to reflect in your account, depending on your financial institution. If it has been longer than this window or you need immediate assistance tracking your return status, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can connect you with a billing specialist to get this sorted out.
Written by a customer while visiting ATT.com
Posted by: John Mac
Verified Purchase:Yes
The M5 is a huge upgrade over the M1 I replaced. This is a serious workhorse.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Loves
from Texas
Verified Purchase:Yes
The iPad is not what I was expecting it to be. And with the price of it you’d figure it would be a lot better and do more things.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Jessica, February 23, 2026
Hi Loves, thank you for sharing your honest feedback—we’re sorry to hear the iPad didn’t meet your expectations.
We understand that with a premium device like the iPad Pro, performance and features should feel worth the investment. Everyone’s needs are different, and we know how disappointing it can be when a product doesn’t align with what you were hoping for.
If you’d like help reviewing your options—such as returns, exchanges, or finding a device that better fits what you need—our team is happy to help.
We appreciate your feedback and the opportunity to support you.
We understand that with a premium device like the iPad Pro, performance and features should feel worth the investment. Everyone’s needs are different, and we know how disappointing it can be when a product doesn’t align with what you were hoping for.
If you’d like help reviewing your options—such as returns, exchanges, or finding a device that better fits what you need—our team is happy to help.
We appreciate your feedback and the opportunity to support you.
Written by a customer while visiting ATT.com