Customer reviews from ATT.com
Apple - 13-inch iPad Pro M5 chip Wi-Fi + Cellular 1TB with OLED Nano-texture Glass - Space Black (Unlocked)
Average customer rating
4.1
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
13
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for Apple - 13-inch iPad Pro M5 chip Wi-Fi + Cellular 1TB with OLED Nano-texture Glass - Space Black (Unlocked)
Posted by: ISchluet
Verified Purchase:Yes
Exactally the device i needed.
Zero hassle buying process.
Zero hassle buying process.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: X319
from Na
Verified Purchase:Yes
Not very useful if you never receive your product and when you try to fix it apparently literally nothing can be done to fix it. So yeah I wouldn’t recommend being human and ever making a mistake if you use AT&T
Response from ATT.comBy AT&T CARE - Isabella, July 29, 2026
We are sorry to hear that you never received your Apple iPad Pro 13 inch M5 and that you ran into such a frustrating situation when trying to get it sorted out. We completely understand your disappointment and we want to assure you that this is absolutely not the experience we want you to have with us.
We genuinely want to help look into your shipment and order details to see how we can make this right for you. Because we cannot handle or discuss specific account information in a public forum, please send us a direct message through your favorite social media channel so we can safely connect and investigate what happened with your delivery.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
We genuinely want to help look into your shipment and order details to see how we can make this right for you. Because we cannot handle or discuss specific account information in a public forum, please send us a direct message through your favorite social media channel so we can safely connect and investigate what happened with your delivery.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: DTorres
from Florida
Verified Purchase:Yes
Awesome product!!! I was reluctant to get this tablet since I was considered an Android and Windows user. I am glad that I decided to go with iPad Pro.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Saybrook, IL
Verified Purchase:Yes
Excellent product! The "nano texture" screen is perfect for my image sharing needs.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Josue G
Verified Purchase:Yes
UPGRADED FROM 11” LOVING IT
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Sir Mason
Verified Purchase:Yes
Excellent machine as a daily driver as I rarely touch my phone now.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
on March 22, 2026
Posted by: Ruthie0777
from Pennsylvania
DO NOT BUY, These ipads have a serious problem. The main brain chip of computer failed, . I only had this iPad a little over a year and stopped working. I took it into an apple store and was told it would cost me $1143.00 to repair. I noticed many other complaints about this same issue about the Apple 13 ..I spoke to someone from Att and they won't back this product . I still owe $900.00 on a defective product. I spoke to a senior advisor from Apple and he will not back this product, or make things right. I know these warranties thst att offers only cover for spills and broken glass, not for a defective product like this. These iPad 13 are known for problems. I wish I would have read the reviews prior to buying.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 12, 2026
Hello Ruthie0777! We're so sorry to hear about this frustrating experience with your iPad Pro.
We know how disappointing it is when a device you rely on stops working, especially when you are still managing the installments for it.
Since this involves both technical hardware and your AT&T account billing, we’d like to take a closer look at the specifics of your situation to see how we can help. Please reach out to us directly through our support form so we can review your protection options and account details in more depth.
🔗https://www.att.com/get-support/
We value your loyalty and want to do what we can to turn this experience around. 💙
We know how disappointing it is when a device you rely on stops working, especially when you are still managing the installments for it.
Since this involves both technical hardware and your AT&T account billing, we’d like to take a closer look at the specifics of your situation to see how we can help. Please reach out to us directly through our support form so we can review your protection options and account details in more depth.
🔗https://www.att.com/get-support/
We value your loyalty and want to do what we can to turn this experience around. 💙
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Florida baby
Verified Purchase:Yes
It was just what I expected
I would recommend this to a friend!
Written by a customer while visiting ATT.com