Customer reviews from ATT.com
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.1
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
108
4 Stars
45
3 Stars
17
2 Stars
11
1 Star
19
81%of customers recommend this product.
(
116 out of
144)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
4
Good cheap phone
on June 30, 2021
Posted by: 2 Town Bill
from El Segundo, CA
This is a great phone for the price. My phone broke while I was broke. Needed a phone quick for very little money. This thing fit the need very well. Nothing to brag about, but gets the job done. All I do is Text, Call, Simple Searches, play a golf game, some email and take unimportant pictures.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: henry1972
Verified Purchase:Yes
A great device for a family member who wants the best of the basics and not the cost of the bells and whistles.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: RabisPhone
from Fremont, CA
Verified Purchase:Yes
This Phone is very slow including running apps. I don't realize it that slow it is. My recommendation to others to avoid of using this.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: ATT Customer 1212
from Florida
Verified Purchase:Yes
Pros: Phone gets great reception. Texts come in and calls are clear. Nice camera. Phone is a decent size - equivalent to an iPhone 6s Plus.
Cons: Processor is slow. There is a quite a bit of lag time during usage.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: JCMCD
Verified Purchase:Yes
It's a great phone from what I had J3. The icons are larger so is the size of the type.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: karmanjonze
from Milwaukee
Verified Purchase:Yes
Its a nice looking phone, however it lags between buttons.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Not happy
on February 1, 2022
Posted by: Farlers
from Oklahoma
If you like a phone with poor screen sensitivity, this is the one for you. While the battery life is good, having to tap the screen repeatedly wears me out. No matter if I use wifi or data, the phone is slow. Regret buying 2 now.
No, I would not recommend this to a friend.
By Samsung, February 2, 2022
Hi Farlers!
Thank you for bringing this to our attention. We are sorry to know that you're having issues with our Galaxy A12 in terms of its quality performance which is slow and has a poor touch response. We understand how essential this is to enjoy using your Samsung Galaxy A12 with ease.
Please click on the link below and follow the steps on how to troubleshoot your device from slowing down:
https://www.samsung.com/us/support/answer/ANS00078985/
You may also click this link for helpful tips to troubleshoot the screen sensitivity issues of your phone:
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144136418
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for bringing this to our attention. We are sorry to know that you're having issues with our Galaxy A12 in terms of its quality performance which is slow and has a poor touch response. We understand how essential this is to enjoy using your Samsung Galaxy A12 with ease.
Please click on the link below and follow the steps on how to troubleshoot your device from slowing down:
https://www.samsung.com/us/support/answer/ANS00078985/
You may also click this link for helpful tips to troubleshoot the screen sensitivity issues of your phone:
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144136418
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting ATT.com
Customer Rating
3
Buyers purchase a better cell than Galaxy A12
on August 31, 2021
Posted by: BPayne
from Texas
Verified Purchase:Yes
Calendar sucks. If you change the font so that all the details in Calendar is on one line then the font is so small you can read it. If you change the font larger than the word are split onto the line below.
When wanting to take a picture in Messages....it is VERY slow to show the picture that you take & that is if it actually shows the first attempt at taking a picture. I deleted a very lot of apps before & after transferring my old cell to this Galaxy A12. Now a month later it says I don't have enough memory space to UPDATE Galaxy Apps. Now, when I try to transfer my photos to my exterior 32Gb SD card....Heavens help that it can't be found where to do this.
Let's talk about Volume. the Volume Sucks. Even my husband complains about how low the HIGH volume is when he uses my cell.
Do I wish I could run this cell over and had the money to go purchase another brand...Yes...but unfortunately I don't have the extra phone to purchase another cell.
When wanting to take a picture in Messages....it is VERY slow to show the picture that you take & that is if it actually shows the first attempt at taking a picture. I deleted a very lot of apps before & after transferring my old cell to this Galaxy A12. Now a month later it says I don't have enough memory space to UPDATE Galaxy Apps. Now, when I try to transfer my photos to my exterior 32Gb SD card....Heavens help that it can't be found where to do this.
Let's talk about Volume. the Volume Sucks. Even my husband complains about how low the HIGH volume is when he uses my cell.
Do I wish I could run this cell over and had the money to go purchase another brand...Yes...but unfortunately I don't have the extra phone to purchase another cell.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com