Customer reviews from snowjoe.com
Sun Joe - 12.0Ah Plug-in 20-Inch Push Lawn Mower with Grass Collection Bag - Green
Average customer rating
4.4
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
24
4 Stars
9
3 Stars
1
2 Stars
3
1 Star
1
Customer Reviews for Sun Joe - 12.0Ah Plug-in 20-Inch Push Lawn Mower with Grass Collection Bag - Green
Posted by: bert
from Elyria, OH, United States
Verified Purchase:Yes
Easy to assemble and use. Great for mulching and mowing
Written by a customer while visiting snowjoe.com
Posted by: Carlos
from Rogers, AR
Verified Purchase:Yes
Very easy to use, I can't wait for my garden to grow in order to use it again.
Written by a customer while visiting snowjoe.com
Posted by: Mike1097
from Cleveland, Ohio
Verified Purchase:Yes
Does a very good job, even in tall grass, a great value for the money
Written by a customer while visiting snowjoe.com
Posted by: Darren
from Riverside, CA, United States
Verified Purchase:Yes
Works great , took me awhile to get proficient with start up button
Written by a customer while visiting snowjoe.com
Posted by: Kelrab
from Vacaville ca
Verified Purchase:Yes
So far , so good. Easy to assemble, easy to adjust for cut, bag , or mulch. More than enough power. Does a great job mulching
Written by a customer while visiting snowjoe.com
Customer Rating
2
Problem with the wheels
on June 23, 2020
Posted by: Marco V
from Queens, NY
I've had for 3 years now and the wheels broke twice already. When it works, it nice.
Written by a customer while visiting snowjoe.com
Customer Rating
4
it is a mower
on September 19, 2020
Posted by: a guy
from Buffalo, NY
Mower required unwritten instructions to operate. I tried following the instructions "...press and hold the safety lock button while pulling the bar lever..." quite carefully (after following all other instructions to set up the device). This mower sat in its box a few months while I finished trying out an alternative. I tried following the instructions exactly as written. I tried pushing the button in then, once fully pressed, pulling the lever back. I tried pulling the lever then pushing the button. I tried pushing the button multiple times then holding it in then pulling the lever. I tried these steps with a different extension cord. I checked each cord and confirmed they were working as intended. Finally having put it away and decided tocall and replace the device (having foolishly waited too long to hope to return it) I was somewhat frustrated that the pleasant woman on the phone asked me to haul it back out again. I was instructed to, instead of following the directions in the manual, push and hold the safety lock button in for fifteen seconds. This worked. I now felt like a donkey for not knowing to try this step but especially confused that a little button that in other devices is a simple kill switch has some other mysterios behavior in this mower. I did not think to push and hold what I thought to be a simple circuit completing switch for 15 seconds and comtemplate the universe while waiting to see if I was judged worthy of my mower starting. Will I have to perform the hidden ritual next season after the mower sits unused several months through the winter? Who knows, but now I know a step to try. Comments about the lightness of this mower are entertaining. Though it is certainly all relative and this can be lifted one handed with a bit of effort, my old electric mower could be fairly easily lifted with one hand and the stand-by gas mower I was using in the meantime was lighter still, I could mow pretty well my entire lawn with one hand, but this thing is a heavy and difficult to turn clunker compared to either of them. Still, it cuts grass as intended and it is quieter than the little gas critter so I will carry on using it until better alternatives come around.
Written by a customer while visiting snowjoe.com
Customer Rating
1
dead on arrival
on April 19, 2021
Posted by: elsie1
from Mission texas
I was eagerly waiting for this lawnmower to arrive and was delighted it arrived 1 day before the due date. Putting the few pieces together was a breeze. BUT THEN, NADA, nothing, not even a spark! The think didn't start! We checked and rechecked the plugs and the extension cord, nothing. DEAD! I called the snowjoe number and the wait was about 20 minutes long. Once I had the customer service rep on the line, she was very nice. she immediately told me i would be sent a new unit, i would get an email with a prepaid label for the dead unit so i can later call snowjoe back and arrange for ups to pick it up. Needless to say, it will probably be another week before I get the new unit. I hope that one works. I did my research, at various sellers, I liked this one because the unit comes with a 2 year warranty. other sellers want to sell me another warranrty and don't mention the 2 year warranty that comes with the unit.
Written by a customer while visiting snowjoe.com