Customer reviews from snowjoe.com
Sun Joe - Electric 21-Inch Hedge Trimmer with Telescoping Pole - Green
Average customer rating
4.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
84
4 Stars
40
3 Stars
10
2 Stars
4
1 Star
1
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Sun Joe - Electric 21-Inch Hedge Trimmer with Telescoping Pole - Green
Customer Rating
2
on July 30, 2021
Posted by: Joe Nothappy
from Canada
Top heavy. Hard to balance when trying to cut horizontal. Red other reviews and some comments were light weight and easy to use. I wonder what trimmer they were using. Not this one. Takes an awful lot of arm strength to hold. Shoulder strap is useless.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 8, 2025
Dear Valued Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you’ve encountered while using the Sun Joe SJH902E Electric Telescoping Pole Hedge Trimmer.
We understand that the balance of the trimmer and its weight can be challenging, especially when working in horizontal positions, and we truly regret that this has impacted your experience.
We appreciate your comments regarding the shoulder strap as well. It is certainly not our intention to cause discomfort during use, and we will take your feedback into consideration as we continue to refine our products.
If there’s anything we can do to assist or if you have further concerns, please don’t hesitate to reach out to us. You can contact us at 866-225-9723, available every day from 10 AM to 6 PM EST.
We are here to help and are committed to ensuring your complete satisfaction. Thank you again for bringing this to our attention.
Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you’ve encountered while using the Sun Joe SJH902E Electric Telescoping Pole Hedge Trimmer.
We understand that the balance of the trimmer and its weight can be challenging, especially when working in horizontal positions, and we truly regret that this has impacted your experience.
We appreciate your comments regarding the shoulder strap as well. It is certainly not our intention to cause discomfort during use, and we will take your feedback into consideration as we continue to refine our products.
If there’s anything we can do to assist or if you have further concerns, please don’t hesitate to reach out to us. You can contact us at 866-225-9723, available every day from 10 AM to 6 PM EST.
We are here to help and are committed to ensuring your complete satisfaction. Thank you again for bringing this to our attention.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, August 5, 2021
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website www.snowjoe.com on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website www.snowjoe.com on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
4
Hedges
on June 28, 2021
Posted by: Gerardo
from S.Jersey
It works well, I have a lot of mature shubbery, over 5 feet tall and the reach gets it all...
Written by a customer while visiting snowjoe.com
Posted by: Jesus
from San Diego, CA
Verified Purchase:Yes
Excellent well designed product.
Only beef is the plastic green housing where the extensions meet has already cracked. Too tuff to send it back for a replacement and working on trying to glue the crack.
Written by a customer while visiting snowjoe.com
Customer Rating
5
light weight and balanced works well
on August 5, 2020
Posted by: Gary A
from Florida
I only used this once so far but it was easy to use and worked well. Long term quality to be determined.
Written by a customer while visiting snowjoe.com
Posted by: Arlington Heights Greg
from A. H. Illinois
Verified Purchase:Yes
It will be a labor saving device for me. I'm 72 and anything that saves getting on a ladder or bending down or reaching is my friend.
Written by a customer while visiting snowjoe.com
Posted by: CymruamByth
from Calgary,Alberta
Verified Purchase:Yes
This product is efficient and effective but very difficult to handle . When trying to operate it while held above waits height it is very difficult to handle and manipulate . My arms and shoulders rapidly started to ache and I could only use it for 5-10 minutes
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 22, 2020
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
Not bad cuts good handles horrible
on July 19, 2020
Posted by: SLICK
This unit cuts great the the balance is horrible, and without a switch lock it is actually unmanageable. I tape the switch on, wife stands there with the cord ready to plug and unplug to turn on and off, its just aweful, balance is non existent. Would I buy again, maybe, but you are going to have to modify the switch arangement to use it
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 23, 2020
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Posted by: Jim14
from Hanover Park, IL
Verified Purchase:Yes
it's really designed for a younger person. I mean the theory is sound. If I was still 35, it would be just what the doctor ordered. Unfortunately, the top heavy blade section really strains your back and forearms. Too bad, because it was a snap to put together and the multi angled blade is a great idea....really nice product but just too rough to handle for more than a few minutes at a time.
Written by a customer while visiting snowjoe.com