Customer reviews from geappliances.com
GE - 30 inches - Externally Vented - Telescopic Downdraft Range Hood - Black
Average customer rating
3.2
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
3
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for GE - 30 inches - Externally Vented - Telescopic Downdraft Range Hood - Black
Customer Rating
1
Problems with electrical out of box
on September 19, 2021
Posted by: Mike39254
from Clovis, Ca
Poor manufacturing quality review. Factory needs to have better inspections of products.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 20, 2021
Good day,
We're so sorry to hear that your vent had issues so soon and can understand how frustrating that must be. We do see you managed to take advantage of your warranty to schedule service repairs. We'll make sure the development team is aware of this issue. Stay safe. Mike@GEA
We're so sorry to hear that your vent had issues so soon and can understand how frustrating that must be. We do see you managed to take advantage of your warranty to schedule service repairs. We'll make sure the development team is aware of this issue. Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Problem from the Getgo
on January 29, 2022
Posted by: MLBCARR
from South Carolina
Unfortunately we have had problems from the time of installation with our downdraft. Sometimes when you turn it on, it comes up but won’t stop in the up position - it just keeps going up and down. The only way to stop it is to unplug it. Service man came out and now it’s stuck in the up position with three parts on order. Hopefully once those parts are replaced it will work as promised.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, February 3, 2022
Hi there - We're sorry to hear you have been experiencing issues with your downdraft system. We do not expect this from our product and can understand your disappointment. We apologize for any inconvenience this has caused.
Luckily, your appliances comes with a limited one-year warranty. This covers any part which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE Appliances will provide, free of charge, all labor and related service costs to replace the defective part.
Rest assured, you will be able to use your downdraft as expected. We are confident our qualified service technicians will be able to assist you moving forward.
If you have any questions or concerns please reach out. We are always here to help!
-Shayla@GEA
Luckily, your appliances comes with a limited one-year warranty. This covers any part which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE Appliances will provide, free of charge, all labor and related service costs to replace the defective part.
Rest assured, you will be able to use your downdraft as expected. We are confident our qualified service technicians will be able to assist you moving forward.
If you have any questions or concerns please reach out. We are always here to help!
-Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
First Experience
on October 4, 2022
Posted by: Sgt Buck
from Beech Mtn, NC
So far so good. Just installed about a week ago. Used a couple of times. Worked great.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Spectacular & Magical!!
on August 9, 2023
Posted by: Amysfire
from Zumbro Falls, MN
This is a magical device that if you ever had a downdraft stove before, get a new flat cooktop stove and use this in your countertop!!! It's Awesome!!
No more Food parts going into the trough!! This Amazing Module pops up and is so powerful that it will do the job of getting All the odors out of your house!
No more Food parts going into the trough!! This Amazing Module pops up and is so powerful that it will do the job of getting All the odors out of your house!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on October 23, 2023
Posted by: Jtleckband
from Seattle, Wa
It makes a lot of noise and you have to press the button extremely hard to get it to raise up
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, October 24, 2023
Hello - Thank you for taking out some time to connect and share your experience so far. We're sorry that this hood isn't exceeding your expectations. That is never the goal we are aiming for.
With this in mind, we are going to take the feedback you have shared and send it over to our product team. This will allow them to note down improvements that can potentially added for our future models. Again, we are sorry for letting you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
With this in mind, we are going to take the feedback you have shared and send it over to our product team. This will allow them to note down improvements that can potentially added for our future models. Again, we are sorry for letting you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality control
on July 25, 2023
Posted by: lmnopq
Squirrel-cage fan not attached to motor shaft. After attaching, high-pitched squeal which resolved after running fan for some time.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 26, 2023
Hi,
We're sorry to hear the quality of this downdraft has let you down. Having to make adjustments to a new appliance can be unexpected, but we're glad you e're able to resolve the issue. We'll make sure our quality team is aware of this. If you run into any more trouble, please call us at 1-800-626-2005.
We're always glad to help.
-Sylvia@GEA
We're sorry to hear the quality of this downdraft has let you down. Having to make adjustments to a new appliance can be unexpected, but we're glad you e're able to resolve the issue. We'll make sure our quality team is aware of this. If you run into any more trouble, please call us at 1-800-626-2005.
We're always glad to help.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect match for Kenmore downdraft!
on July 21, 2024
Posted by: Sarah D
from Oregon
We replaced a Kenmore downdraft that no longer worked. This unit was easy to install in the same location. Instruction manual was easy to follow, including information on how to rotate exhaust fan to meet up with existing ductwork from previous unit.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Smooth lines
on August 29, 2024
Posted by: MNB59
Not enough downdraft. The system needs more suction
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Michael, GE_Appliances, August 30, 2024
We’re happy to hear that you like the attractive appearance of your new downdraft vent, but it’s unexpected to hear that the vent doesn’t provide enough suction. We want to help. We suggest checking out the article below for some troubleshooting steps you can try on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23088
If none of that helps, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23088
If none of that helps, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com