Brand new item that glitches. What is the point of paying 1,000.00$ for an item that is not going to function properly ?
Response from ATT.comBy -Andy, AT&T CARE, July 16, 2025
Thanks for your feedback! We understand how important it is to feel excited and satisfied with your upgrade. The Apple iPad Air 13 offers some great new features and improvements, but we know every experience is unique. Also, please keep in mind that AT&T offers a return policy that allows you to return or exchange your device within 14 days of purchase, so if you feel the Apple iPad Air 13 isn’t the right fit, you still have options. Learn more https://www.att.com/wireless/return-policy/. To keep you informed if its past 14 days, new Apple devices, including the iPad Air, usually come with a one-year warranty. If you have any questions about your iPad bought from or replaced by Apple, contact Apple Support.
It does not keep a charge only good enough for 4 hours.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 24, 2025
Hello there! We're really sorry to hear that the battery of your iPad Air 13-inch (M3) 2025 is lasting just 4 for hours. We want to help you with this: - Try enabling Low Power Mode. Go to Settings > Battery and turn on Low Power Mode. -Disabling Background App Refresh. Go to Settings > General > Background App Refresh. -Adjusting your screen brightness. -Checking the Battery usage by app in the settings > Battery, to identify any resource-intensive apps draining your power. If you require any more assistance, do not hesitate to contact us so we can find the best solution for you. Thanks for being part of AT&T.
I absolutely love this iPad!! It is so much easier to use and the graphics are phenomenal! I use my iPad now more than I use my laptop! I love playing games on it and the wallpaper is wonderful. I can still use my photos to use as a background or wallpaper as well.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, September 9, 2025
Hey Barbara, thank you for sharing your experience with us. We can see that you really appreciate how easy your iPad is to use and how phenomenal it is. It’s great that you find yourself using it more than your laptop for games and daily activities. We're confident that your iPad will continue to provide you with an excellent experience, whether you’re gaming, browsing, or enjoying your favorite wallpapers, and we’re here if you ever need any tips or support to get even more from it. In the meantime, you can visit this link to learn more about your device: https://www.att.com/device-support/index/Apple/iPadPro13inch2024