Customer reviews from Bentgo
Bentgo - Kids Chill Lunch Box - Aqua
Average customer rating
4.5
(737 Reviews)
Rating breakdown 737 reviews
5 Stars
523
4 Stars
123
3 Stars
55
2 Stars
19
1 Star
17
91%of customers recommend this product.
(
612 out of
674)
Customer Reviews for Bentgo - Kids Chill Lunch Box - Aqua
Customer Rating
1
Do not buy!
on June 4, 2026
Posted by: missyk5
Tray lifts with the lid! I bought two of these for my boys to use on our vacation. Well guess what? I could’t open the dang thing because the trays got stuck with the lid and won’t open. I packed fruits and snacks to the beach never got to eat them. My husband had to force it to open when we got back to the hotel.
No, I would not recommend this to a friend.
Response from BentgoBy Customer Service, June 4, 2026
Hi Missyk5,
We appreciate you taking the time to leave a review. We’re sorry to hear about the difficulties you're experiencing with your new Bentgo Chill Mini ice trays and opening/closing the containers. We want to make sure your son’s lunch boxes are working as intended, and we’d love the chance to troubleshoot this with you.
Your feedback helps us understand where we can improve, and we want to help ensure your product works the way it should. Please note because the Chill Mini is leakproof, closing the lid while food is still hot can create pressure that makes it harder to open, letting food cool slightly before sealing helps prevent this.
All Bentgo products are covered by our warranty, and we’re happy to assist with replacements or guidance on care and usage to help resolve the issue.
Please reach out to us at support@bentgo.com or 657-275-3738. Having your order information ready will help us get things resolved quickly.
Thank you for bringing this to our attention.
Thank you,
Jessica
Bentgo Customer Support
We appreciate you taking the time to leave a review. We’re sorry to hear about the difficulties you're experiencing with your new Bentgo Chill Mini ice trays and opening/closing the containers. We want to make sure your son’s lunch boxes are working as intended, and we’d love the chance to troubleshoot this with you.
Your feedback helps us understand where we can improve, and we want to help ensure your product works the way it should. Please note because the Chill Mini is leakproof, closing the lid while food is still hot can create pressure that makes it harder to open, letting food cool slightly before sealing helps prevent this.
All Bentgo products are covered by our warranty, and we’re happy to assist with replacements or guidance on care and usage to help resolve the issue.
Please reach out to us at support@bentgo.com or 657-275-3738. Having your order information ready will help us get things resolved quickly.
Thank you for bringing this to our attention.
Thank you,
Jessica
Bentgo Customer Support
Written by a customer while visiting Bentgo
