Customer reviews from Char-Broil, LLC
Char-Broil - Performance Series TRU-Infrared 4-Burner Gas Grill - Stainless Steel/Black
Average customer rating
2.9
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
1
4 Stars
3
3 Stars
0
2 Stars
2
1 Star
2
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for Char-Broil - Performance Series TRU-Infrared 4-Burner Gas Grill - Stainless Steel/Black
Posted by: Dawn89
from Port orange fl
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
Was a birthday gift for my husband he loves the design and grates says it does not flame up he can actually walk away 4 a min and food is fine no babysitting constantly
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 31, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Not the same quality CharBroil used to have.
on May 12, 2024
Posted by: Just a backyard griller
from Memphis TN
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I had a 2 burner tru-infrared that lasted 10 years.we bought this one in May of 2021, and immediately upon arrival, had to order a replacement pot rack for the side burner. I’ve also had to order a new ignition model. Now, 3 years later, the emitter and grate combinations have rusted through despite care and cleaning. Replacement grates are out of stock on this website and replacement emitters aren’t listed. Browsing other replacement emitter/grate combinations in the parts listings here reveals bad grates are a know CB issue now….
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, May 13, 2024
If you require assistance please give us a call at 1-866-239-6777 we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Solid value
on July 4, 2024
Posted by: Matt thew
from Ohio
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Does an excellent job on food evenly. Easy to clean if you stay on top of it. Got it on sale for Around 300. I think that’s a solid value.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, July 5, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Good Grill, but already broken
on August 21, 2022
Posted by: Grillmeister I
from Atascocita, TX
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Got this for a gift, in Mar 22, and the electronic ignition module? has already given up. I haven't used it THAT much. So, it is under warranty, but it is out of stock...so I hope to get a warranty replacement prior to it running out of warranty.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 25, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Have had no issues
on January 7, 2024
Posted by: Ethan07
from Okinawa
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Got this on sale a while back and have loved it ever since. Cooks food great and never had a flare up.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, January 8, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Do not buy
on July 20, 2023
Posted by: MamaT2
from Irvine, CA
Gender:Female
Length of ownership:6 months
I have had this nightmare of a barbecue for over a year now and it is a big fat NO. First, had to have panel replaced as it kept shutting off. Software apparently .... It cooks beautifully, if you want all four burners at full for everything. No choosing one burner or two. And now... Ignighter issues. Did the troubleshooting. Changed batteries...moved the wires as suggested on the igniter itself. Nothing, nada, zip. My last barbecue last me over 20 years. And only switched for this, but was actually able to hand the other one down to a son-in-law. This one just misses and it is likely the software/hardware issues.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
n/a
on August 10, 2025
Posted by: Cynthia M
The grill is what we were expecting as far as the cooking aspect. We were a bit disappointed when we tried to use it and the ignitor would not work. After talking with support we are getting a new ignitor. Hopefully it works.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Owned 10 months and nothing but problems
on September 20, 2025
Posted by: Annoyed customer 25
from Illinois
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I bought this 10 months ago. Didnt build it until late March and began grilling immediately. 5 months and approximately 30-35 grills worth of use. Maybe 5-10 grills in, my main burner when turned all the way down to low would look as if its on high. Roughly 3 more grills later all burners are doing it and when all the way down the temp would be 500 degrees. I made it work but 20 meals later now my regulator valve is shot and just continues to leak and unable to use. Disappointed because i upgraded from a previous charbroil grill after 10 years having same grill. Dont think ill ever biy another charbroil grill after this
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Gavin, CARE Team, October 14, 2025
Hi there, thank you for sharing your experience. We understand how frustrating it is when the burners and regulator aren’t functioning properly. Please contact our Char-Broil CARE Team at 1-866-239-6777 so we can review your unit and help get the necessary parts sent to you to make your grill safe and fully operational again.
Written by a customer while visiting Char-Broil, LLC