Customer reviews from greenworkstools.com
Greenworks - 8 in. 40-Volt Pole Saw (Battery and Charger Not Included) - Black/Green
Average customer rating
4.5
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
134
4 Stars
37
3 Stars
8
2 Stars
4
1 Star
10
92%of customers recommend this product.
(
154 out of
168)
Customer Reviews for Greenworks - 8 in. 40-Volt Pole Saw (Battery and Charger Not Included) - Black/Green
Customer Rating
5
Long lasting battery
on July 10, 2021
Posted by: Butch22
from Emporia, Indiana
Gender:Male
I bought my 40 volt Greenworks pole saw over a month ago to trim the trees around my driveway. Since then I have used it several times on my one acre property and I'm always surprised how long the battery will last. The chain has maintained its sharpness and it cuts very well. This is my second Greenworks tool and it probably won't be my last I love them!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Absolutely no support getting replacement parts
on September 23, 2021
Posted by: jt123456789
from Mccormick, SC
Gender:Male
I need a small screw and base that tighten the chain. Can't get part anywhere. Chainsaw is now worthless. I fell about the same with the company that refuses to support customers with replacement parts.
Response from greenworkstools.comBy Greenworks, Customer Care , September 24, 2021
Hello jt123456789,
We are sorry to hear about your recent experience with us. We can see you have been in touch with our team, and it is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We are sorry to hear about your recent experience with us. We can see you have been in touch with our team, and it is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broke immediately
on May 15, 2021
Posted by: Frustrated in Mass
from Massachusetts
Gender:Male
The hedge trimmer attachment broke within minutes. It sounds like a broken or stuck gear. It appears that they don’t sell the attachment separately. This will be my last Greenworks purchase.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 15, 2021
Hello Frustrated in Mass,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com and please use the subject line "Help Request - Reviewer Response", from there we can put you in contact with one of our product specialists to further discuss the issue in detail.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com and please use the subject line "Help Request - Reviewer Response", from there we can put you in contact with one of our product specialists to further discuss the issue in detail.
Written by a customer while visiting greenworkstools.com
Posted by: Yogidoodle
from Huntsville, AL
Gender:Male
Verified Purchase:Yes
Needed extended length to maintain shrubs and trees. Having owned a Greenworks trimmer for two years, I had no reservations about buying this set. Works great..
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
It's not too heavy.
on September 8, 2021
Posted by: environog
from Kalamazoo, MI
Gender:Female
I bought this a year ago. I'm female, 80, and not a lumberjack. Went out yesterday and cut several hanging limbs and dead branches that were hindering lawn work, etc. Easily added the oil, and got it working without a hitch. Tried it with the extension last year, and that was a little too clumsy for me to handle, but for me it's great at the basic length. I'd definitely recommend it. The directions are good. It's easy to add the oil. It's easy to put on and off the battery. I have arthritis. If my hands can handle this, I think most people could. No, I don't earn a living cutting down trees; but, for the cutting I need that's too large for loppers or hand cutters, this is perfect.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features with the two in one
on July 22, 2021
Posted by: Sugar
from bethel park, pa
Gender:Male
I have used the saw and trimmer and both are great. The best is the trimmer and that it allows you to move the head in different positions. I wished I had this years ago. The time and effort it has saved with trimming high bushes.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Lousy Battery and Charger
on September 28, 2020
Posted by: Viejo67
from Florida
I bought this a year ago, battery does not hold charge well what so ever. Charger that came with unit stop charging at the end of 1 year. Got replacement and it stopped working at 6 months, next charger lasted 3 months. Saw itself worked fine, battery and charger are worthless
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , September 29, 2020
Hello Viejo67,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Please note that our GreenWorks batteries and chargers are covered by a 2-year warranty from the date of purchase. If you have tried these suggestions and are still experiencing an issue, please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Please note that our GreenWorks batteries and chargers are covered by a 2-year warranty from the date of purchase. If you have tried these suggestions and are still experiencing an issue, please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.
Written by a customer while visiting greenworkstools.com
Posted by: Heck
from San Antonio Texas
Gender:Male
Verified Purchase:Yes
Impressed with how well it cuts and battery life is surprisingly very good. I will buy again
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com