Customer reviews from greenworkstools.com
Greenworks - 24-Volt 8-Inch Cordless Pole Saw (Battery Not Included) - Black/Green
Average customer rating
4.5
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
33
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
3
89%of customers recommend this product.
(
34 out of
38)
Customer Reviews for Greenworks - 24-Volt 8-Inch Cordless Pole Saw (Battery Not Included) - Black/Green
Posted by: Don Schiller
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use, safety is great, cuts really well, loved my decision to buy this polesaw.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
well made
on August 25, 2024
Posted by: MeT2024
from Detroit, MI
Gender:Male
[This review was collected as part of a promotion.] I just bought this. I tried it and it seems to work very well. I'm looking forward to fall pruning season as this should cover everything we need.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DYI Guy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great tool to trim those hard to reach tree branches. Very sturdy and plenty of power to make the cuts.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great until it isn't
on June 14, 2024
Posted by: Tyrion
from Minneapolis, MN
Gender:Male
I bought this about 3 years ago and have used it probably 6 times, never super heavy use as I only have 1 battery anyways. After sitting idle for around a year, when I went to use it, it just did not work. No response at all. I fiddled with it for a while and it randomly started to work. 6 days later nothing again no matter how much fiddling. It really doesn't seem like it is built to last. Seems like it should be extremely simple electronics, but something has given up. Fairly disappointing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 17, 2024
Hello Tyrion.
We are sorry to hear that you are experiencing an issue with your tool. Often this indicates that the battery is not secure or that there may be an internal error preventing the unit from starting. When installing the battery please be sure to give it a firm push into place; a loose connection could be the culprit! If you have tried these suggestions and are still experiencing an issue, we urge you to start a Live chat on www.greenworkstools.com or call1-888-909-7657 for further assistance. We ask that you have access to your polesaw, battery, and charger at the beginning of your call and please be prepared to complete troubleshooting with our team.
We are sorry to hear that you are experiencing an issue with your tool. Often this indicates that the battery is not secure or that there may be an internal error preventing the unit from starting. When installing the battery please be sure to give it a firm push into place; a loose connection could be the culprit! If you have tried these suggestions and are still experiencing an issue, we urge you to start a Live chat on www.greenworkstools.com or call1-888-909-7657 for further assistance. We ask that you have access to your polesaw, battery, and charger at the beginning of your call and please be prepared to complete troubleshooting with our team.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Pole saw exceeded expectations
on March 12, 2024
Posted by: Greg6
from eastern TN
Gender:Male
[This review was collected as part of a promotion.] As a long term gas chain saw user, I was unsure about what to expect with this battery operated model. It had enough power to easily cut branches of 6" diameter.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: timi
Verified Purchase:Yes
Easy to put together, add oil, and start cutting. Works nicely with the 24V batteries
Written by a customer while visiting greenworkstools.com
Posted by: Honk Prue
Gender:Male
Verified Purchase:Yes
This pole saw is much better than I expected; lighter, longer, and easier to handle. Cuts very well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disappointed-Chain Doesn’t Stay On
on July 3, 2022
Posted by: AngieArch
from Pittsburgh, PA
Gender:Female
The pole saw is completely useless because the chain does not stay on. Such a waste of money.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, July 4, 2022
Hello AngieArch,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with the chain staying on the bar.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Chain Tension:
Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar.
*Do not tension a chain after you have finished using the tool. The hot metal expands. If the chain is tension when hot, then allow to cool. The contracting metal could potentially damage the chain, the bar and even the unit Wait until the next day for use (or at least until cooled) before tensioning.
Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear that you have experienced an issue with the chain staying on the bar.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Chain Tension:
Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar.
*Do not tension a chain after you have finished using the tool. The hot metal expands. If the chain is tension when hot, then allow to cool. The contracting metal could potentially damage the chain, the bar and even the unit Wait until the next day for use (or at least until cooled) before tensioning.
Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com