Customer reviews from greenworkstools.com
Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (4.0Ah Battery and Charger Included) - Black/Green
Average customer rating
4.5
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
82
4 Stars
16
3 Stars
2
2 Stars
3
1 Star
5
91%of customers recommend this product.
(
86 out of
95)
Customer Reviews for Greenworks - 16 in. 40-Volt Cordless Brushless Chainsaw (4.0Ah Battery and Charger Included) - Black/Green
Customer Rating
5
No more times of not being able to start gas chain
on October 25, 2021
Posted by: GISH
from 46229
Gender:Male
Verified Purchase:Yes
bought this as a Christmas present to my son-in-law
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
It’s light weight, the 4 amp battery has plenty of power, easy chain tightening without a screwdriver.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Mr Judson
from New Orleans, LA
Gender:Male
Verified Purchase:Yes
I went through 2 Greenworks chainsaws from 2 different vendors. Neither chainsaw worked!! Batteries were fully charged, neither saw ever turned on. I retuned everything for full credit and loss of faith in Greenworks. I bought another saw from another company. It worked the first and every time since. Greenworks proved to be a bitter disappointment!!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 8, 2021
Hello Mr Judson,
We are sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com
We are sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com
Written by a customer while visiting greenworkstools.com
Posted by: Matt Mittelgrau
Verified Purchase:Yes
Easy to use, and the battery lasted long enough to take out a 30 foot tree.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great tool and quiet!
on February 19, 2022
Posted by: WJO3
from Detroit
Gender:Male
I bought this tool after a major storm rolled through to help with cleanup. I cut enough wood to pile a face cord and I think I only charged the battery twice. The best part was my neighbors didn't know I was doing anything because they didn't hear anything.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: skm54
Verified Purchase:Yes
When pulling the trigger, the saw chain begins slowly. Apparently a safety feature. Any pressure applied making cuts into, say, a 12 inch diameter log will stall the chain. You need to baby it. Don't discard your gas chainsaw.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , November 18, 2020
Hello Rockpocket,
Thank you for your review. It is unfortunate to hear that you are not completely satisfied with this saw. Our 40V line is designed for light to medium-duty jobs. If you're looking for a product more comparable to the power of gas, we would recommend taking a look at our 80V line of tools; we do not think you'll be disappointed.
Thank you for your review. It is unfortunate to hear that you are not completely satisfied with this saw. Our 40V line is designed for light to medium-duty jobs. If you're looking for a product more comparable to the power of gas, we would recommend taking a look at our 80V line of tools; we do not think you'll be disappointed.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenworks 40v chainsaw model csf403
on June 17, 2023
Posted by: Dtwh
from Kansas
Bought this chainsaw last labor day, have used it 5 or 6 times. Now after pulling both triggers to engage the saw it will shut off after about 15 to 20 seconds, have to pull the trigger again to get it going again. Now this is all it will do. Work for 15 to 20 seconds then shut off. Called greenworks customer service, they cant do anything for me being that i have used an after market battery. Love the way they stand behind their products. Wont buy another greenworks product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2023
Hello Dtwh,
We advise our customers to only use Greenworks branded battery and not a third party off brand battery. Greenworks will not be liable for any issues an aftermarket off-brand battery may cause to your Greenworks tools and will void any and all warranty claims for your Greenworks tools. Greenworks will stand behind our product when it’s our product. We do not stand behind third party products as they are not tested nor manufactured by Greenworks.
We advise our customers to only use Greenworks branded battery and not a third party off brand battery. Greenworks will not be liable for any issues an aftermarket off-brand battery may cause to your Greenworks tools and will void any and all warranty claims for your Greenworks tools. Greenworks will stand behind our product when it’s our product. We do not stand behind third party products as they are not tested nor manufactured by Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
it's okay
on August 9, 2018
Posted by: Rook
from Pound RIdge, NY
Gender:Male
I've been using this chainsaw for the past 2 years. It works well. My one complaint would be that the battery needs to be charged frequently if you have lots of trees or limbs to cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com