Customer reviews from greenworkstools.com
Greenworks - TORQDRIVE 24-Volt 12" Cutting Diameter Straight Shaft Grass Trimmer (Battery Not Included) - Black/Green
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
84
4 Stars
24
3 Stars
7
2 Stars
12
1 Star
12
84%of customers recommend this product.
(
90 out of
107)
Customer Reviews for Greenworks - TORQDRIVE 24-Volt 12" Cutting Diameter Straight Shaft Grass Trimmer (Battery Not Included) - Black/Green
Customer Rating
2
Mixed feelings
on July 16, 2024
Posted by: Supermom
from Brookings, OR
Gender:Female
[This review was collected as part of a promotion.] I like that it is lightweight & easy to use but it should work longer on a charge. Each time I used it, it only runs for 10 minutes, then the battery needs recharged again. You can't get much done with only 10 minutes of run time.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 16, 2024
Hello Supermom.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Dissatisfied
on June 12, 2024
Posted by: frankw
from Sikeston, MO
Gender:Male
I bought last year and it will not automatically feed trimmer line. I have to to manually remove the cap and feed the line.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 17, 2024
Hello frankw.
We are sorry to hear of this experience. The trimmer is equipped with an auto-feed head. The line will extend approximately 1/4 in. with each stop and start of the switch trigger until the line reaches the length of the grass deflector cut-off blade.
There are a few reasons the line is not feeding.
1. The motor shaft or trimmer head is may be bound with grass. Stop the trimmer, remove the battery, and clean the motor shaft and trimmer head.
2. There is not enough line on the spool. Remove the battery and replace the cutting line; follow the section “line replacement “in the user manual.
3. The trimmer head is dirty. Remove the battery and clean the spool, spool retainer and spool base.
4. The line is tangled on the spool. Remove the battery, remove the line from the spool and rewind; follow the section in user manual "line replacement".
5. The line is too short. Remove the battery and pull the lines.
Hoping these tips resolve the issue you are experience. If they do not please contact us through Chatbot on www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
We are sorry to hear of this experience. The trimmer is equipped with an auto-feed head. The line will extend approximately 1/4 in. with each stop and start of the switch trigger until the line reaches the length of the grass deflector cut-off blade.
There are a few reasons the line is not feeding.
1. The motor shaft or trimmer head is may be bound with grass. Stop the trimmer, remove the battery, and clean the motor shaft and trimmer head.
2. There is not enough line on the spool. Remove the battery and replace the cutting line; follow the section “line replacement “in the user manual.
3. The trimmer head is dirty. Remove the battery and clean the spool, spool retainer and spool base.
4. The line is tangled on the spool. Remove the battery, remove the line from the spool and rewind; follow the section in user manual "line replacement".
5. The line is too short. Remove the battery and pull the lines.
Hoping these tips resolve the issue you are experience. If they do not please contact us through Chatbot on www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: Joelle
from Washington
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Being close to 80 the self propulsion feature is unbeatable on my hills and inclines. The blower is superb, very efficient. The trimmer works well but gets too heavy for me, not the trimmer's issue, but mine. I'm not very good with it.
Written by a customer while visiting greenworkstools.com
Posted by: Timc412
from Pittsburgh, pa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product! Defintiely as expected and works prefectly!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Terrible Line Feeder
on September 28, 2022
Posted by: JLH4119
The bump feed gets stuck routinely and the strength of the tool is fairly weak. I gave it one season to win me over, but it never did. I will be purchasing a new trimmer next year.
Response from greenworkstools.comBy Greenworks, Customer Care, September 29, 2022
Hello JLH4119,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Written by a customer while visiting greenworkstools.com
Posted by: Frederick Forczyk
Verified Purchase:Yes
You need to get this light weight trimmer. This tool hasto be one of my favorite . Helps me like aprofessional lawn care service. I just love it.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good Trimmer, no replacement line
on September 10, 2022
Posted by: MJV1
from Colville Wa
Gender:Male
I really enjoy this trimmer. However I cannot find replacement line anywhere, not even on this website!
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: JMarti
from NJ
Gender:Male
Verified Purchase:Yes
Works great, very fast rotation, light and effective. I use a larger battery that came with the chainsaw.
Written by a customer while visiting greenworkstools.com