Customer reviews from greenworkstools.com
Greenworks - TORQDRIVE 24-Volt 12" Cutting Diameter Straight Shaft Grass Trimmer (Battery Not Included) - Black/Green
Average customer rating
4.1
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
76
4 Stars
23
3 Stars
5
2 Stars
12
1 Star
11
85%of customers recommend this product.
(
83 out of
98)
Customer Reviews for Greenworks - TORQDRIVE 24-Volt 12" Cutting Diameter Straight Shaft Grass Trimmer (Battery Not Included) - Black/Green
Customer Rating
4
Very Good and Inexpensive Trimmer
on February 22, 2022
Posted by: jjamadorphd
from Port St. John, FL
Gender:Male
I finally had an opportunity to use this new trimmer - I don't know why I waited so long to get a replacement.
The old trimmer I had was a Greenworks as well, it was a 12-inch as well, and it was a 40V, again, as well. So, since it worked for well for me, I decided to stick with the same model, buying a new battery to go with the existing charger I had with the old unit. The trimmer is about as nice if not nicer than my previous one, the only nit is that it feels heavier. The added weight starts to wear on you, especially in my case, has I have quite a sizeable yard to trim. Otherwise, I am happy with this unit and feel it will last as long, if not hopefully longer, than the previous one.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Can't find replacement line kit
on April 18, 2022
Posted by: cant find line
from dallas
Gender:Male
Have trimmer model stf311, dual bump feed. I can't find a line replacement. Kit that was provided with the trimmer is AST-120-03. Please advise.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 19, 2022
Hello there,
We are sorry to hear about the trouble you have experienced with finding replacement spool for your trimmer. The spool may be rewound using any brand of .065" trimmer line found at your local hardware store. If are still experiencing finding the line or just want to speak to us please contact our customer care team when you are with your string trimmer they would be happy to assist you with this. Customer care can be reached at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear about the trouble you have experienced with finding replacement spool for your trimmer. The spool may be rewound using any brand of .065" trimmer line found at your local hardware store. If are still experiencing finding the line or just want to speak to us please contact our customer care team when you are with your string trimmer they would be happy to assist you with this. Customer care can be reached at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Do not purchase
on May 6, 2022
Posted by: Becky72
from Fairhope,AL
Gender:Female
We purchased this at the end of summer 2021. One battery will not charge. The string will not automatically feed. The machine will run for few seconds and then stops then it will come on for a few seconds and then quit. We are tried of trying to get this to work and shopping for a gas one. We have several other green works items and sure hope they will last longer than this item.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 10, 2022
Hello Becky72,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
The method to feed the string needs improvement.
on May 10, 2022
Posted by: Anonymous
from Sugar Hill, GA
Gender:Male
Verified Purchase:Yes
I tried to edge my sidewalk but the string only lasted a few feet before I had to “bump” the spool for more string. Greenworks needs to improve the engineering so that the string feeds itself. The only practical use of this tool for me is to trim around one tree in my yard!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenwroks, Customer Care, May 11, 2022
Hello TimSugarHill,
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Manoj1612
from Saint Charles, MO
Gender:Male
Verified Purchase:Yes
The trimmer is good and it does what it does best. I wish it had the adjustable head, so the trimmer can be more effective.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rivhsrd
Verified Purchase:Yes
Very powerful for battery string trimmer. So much quieter that gas powered. Lighter and easier to use.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
The edger was a disappointment because position of trimmer (what is to be affected by position of trimming cord) is difficult to judge. The "guard" (curved metal opposite shield) is easily knocked out of position, thus is ineffective.
I enjoy my 48V lawn mower, so the trimmer has been real disappointment.
I enjoy my 48V lawn mower, so the trimmer has been real disappointment.
Response from greenworkstools.comBy Greenworks, Customer Care, June 28, 2022
Hello Bruce Copeland,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team.
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I love my trimmer/edger combo!
on July 23, 2022
Posted by: Anonymous
from Sebastian, FL
Gender:Male
Quiet. Lightweight. Easy to maneuver. Easily stored. Takes up little to no space in my garage. Battery is long lasting. Easily changes from trimmer to edger and vice versa. I highly recommend the trimmer/edger combo
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com