Customer reviews from greenworkstools.com
Greenworks - TORQDRIVE 24-Volt 12" Cutting Diameter Straight Shaft Grass Trimmer (Battery Not Included) - Black/Green
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
84
4 Stars
24
3 Stars
7
2 Stars
12
1 Star
12
84%of customers recommend this product.
(
90 out of
107)
Customer Reviews for Greenworks - TORQDRIVE 24-Volt 12" Cutting Diameter Straight Shaft Grass Trimmer (Battery Not Included) - Black/Green
Posted by: bmbfan
Verified Purchase:Yes
Pretty good when the line extends. It doesn't come out when bumped and sometimes gets lost inside resulting in disassembly.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello bmbfan,
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Assembling instructions poor...the knob to attach the handle is broken
on May 25, 2021
Posted by: All1
from Cincinnati, Ohio
Gender:Female
I had difficulty assembling the trimmer STG304
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello All1,
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great weed eat
on January 2, 2021
Posted by: Anyer22
from Dallas tx
Gender:Female
[This review was collected as part of a promotion.] Great product This weed eate is awesome, light and easy to handle, cordless string trimmer easy to use, and charge The battery packs lasts for at least an hour is really the best trimmer that I have currently.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good trimmer
on December 31, 2020
Posted by: Sama8525
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] Been using this for a few months and it works solidly for an electric trimmer. It definitely doesn't have the battery life or power that a gas trimmer has, but it works great for small yards and is easy to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A very powerful string trimmer.
on December 6, 2020
Posted by: Angel G
from Tampa, FL
Gender:Female
[This review was collected as part of a promotion.] I got this 24V cordless 12" Torqdrive™ String Trimmer by Greenworks last month, and it has exceeded my expectations. The 2.0 AH battery was included, and after letting it charge, the string trimmer was able to take care of the weeds around the perimeter of both our back, front, and side yards, as well as a bunch of medium sized vines that were climbing up the wooden sections of our entryway. It trimmed very smoothly, and there were no snags, as I had been used to with the last trimmer I had purchased from a different brand. I am very happy with this one, and it is lightweight enough for me to use it, which is a big plus.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very good lightweight trimmer
on November 27, 2020
Posted by: MarkL
from Scottsdale, AZ
Gender:Male
[This review was collected as part of a promotion.] This trimmer needed a little assembly but it was clear how to do that. I was able to trim my front and back yard with this on 1 charge. It has a great indicator on the battery to help you. Operates just like any other trimmer. I like being able to set the length of the trimmer for the right height. It makes is very comfortable to use. This is another good device going to battery power.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
WOW! Dependable, Rugged and Reliable
on November 22, 2020
Posted by: CoffeeLover
from Florida
Gender:Female
[This review was collected as part of a promotion.] The Greenworks Tools - 24V CORDLESS 12" TORQDRIVE™ STRING TRIMMER W/ 2.0 AH BATTERY is amazing! It held up to easy, not so easy and rough terrain. Smooth easy string feed and easy to handle. Takes on the job and performs like a champ.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Product
on November 20, 2020
Posted by: azTracy
from Phoenix, Az.
Gender:Female
[This review was collected as part of a promotion.] I love Cordless Torqdrive string trimmer. I was actually surprised at how tough it was knowing it was a string trimmer. I also liked how light it was to pick up and use. It really helped me with fixing up my backyard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com