Customer reviews from nightowlsp.com
Night Owl - Smart Doorbell 1080P HD Camera - Black
Average customer rating
4.5
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
79
4 Stars
32
3 Stars
3
2 Stars
2
1 Star
5
92%of customers recommend this product.
(
108 out of
117)
Customer Reviews for Night Owl - Smart Doorbell 1080P HD Camera - Black
Customer Rating
1
Doorbell DB-WNIP2-SU
on January 7, 2023
Posted by: hec97
from West Palm Beach, FL
Do not recommend this product. Received new doorbell Model# DB-WNIP2-SU a week ago. Performed installation of device following installation videos. Device connected well and worked for apprximately 10 minutes. Then the device was automatically removed from the App, and unable to add it again. Unable to pair device to the application. Called tech support twice. After 25 minutes on hold, the first rep was hard to understand and unable to solve anything. He asked me to performed the same tasks already done prior to the call as explained previoulsy. Phone call was disconnected. Called back and waited 38 minutes for a rep. The second rep tried several things with no luck. Lastly referred me to a video for connection of cameras..... Too bad it was a gift and unable to return it.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, January 10, 2023
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: Ranger Wreck
from Memphis TN
Gender:Male
Verified Purchase:Yes
This is an awesome surveillance system for the price...it’s super easy to get up and running. Picture quality, color, and clarity is fine. I also added the camera door bell. It integrated well.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Outstanding Camera Quality Both Day and Night!
on November 10, 2019
Posted by: Happy Owner In Arizona
from Phoenix, AZ
Verified Purchase:Yes
Fast delivery of product as shown and promised. Cameras were easy to install, but the DVR/NVR setup was not all that simple or as easy as expected. After several reboots and needing to create a DDNS ID, Password and Domain name we were finally able to get the system set up and configured to our personal preferences. The camera quality is outstanding! Wide view and bright colors in daylight and crystal clear B&W images at night. I've owned two prior systems from another company and I will never go back after seeing the Night Owl perform.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Wireless camera
on November 5, 2020
Posted by: Sweet mama
from Lancaster SC
[This review was collected as part of a promotion.] I really like the wireless camera it got a clear picture i told my family and friends about it i cant wait to get more stuff to try i will be telling people about this wireless camera thanks for letting me try it
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, November 12, 2020
Thank you so much for choosing Night Owl!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
E.Z to install and very eaay to program
on July 25, 2019
Posted by: Sam m
from Clearwater florida
Gender:Male
I bought the system about 2 month's ago , since it came withh hi def Camaras added another camera i couldn't believe how easy and how clean the picture day an night , since my neighbors found out i installed the system no one has try to break into my condo or mess with my car since i have the fro t ciew you seenmu car with it , i just want a ahout to the techs the work at (Night Owl) very intelligent very professional.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, July 25, 2019
Thank you so much for the continued business and for choosing Night Owl. We greatly value the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Good system
on November 8, 2019
Posted by: Davew224
from Florida
Gender:Male
I just finished installing all looks good. Will update if I have any issues
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, November 11, 2019
Thank you so much for choosing Night Owl!
Written by a customer while visiting nightowlsp.com
Posted by: paul77
from Schenectady, NY
Gender:Male
Verified Purchase:Yes
The name of this product should contain the word wired! I thought this was a wireless, battery operated door bell camera. I will be returning it.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Manny23
from Florida
Gender:Male
Verified Purchase:Yes
Great addition to my nightowl WNPI2 system right now can’t complain about it
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, July 5, 2022
Thank you for being a Night Owl customer and for the feedback. However, the 1 star rating is quite confusing (5 is the best).
Written by a customer while visiting nightowlsp.com