Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Enfinigy 2 Long Slots Toaster didn’t meet your expectations. We’re proud of the Toasters and are delighted by the positive feedback we’ve received from many of our customers. That said, we completely understand that it may not meet every individual’s expectation or preference, and we’re sorry to hear that it may not work for you. We truly appreciate hearing about your experience, and we will certainly forward your feedback to the appropriate brand management team. If you have any questions, please do not hesitate to reach out to our Support Service Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html
Our dedicated consumer service representatives are available to assist you in any way possible.