I love this 3.75qt pumpkin cocotte! When it arrived I was worried that it would be too small because it looks tiny, especially considering some of the other Dutch ovens I own are 4-7qts. But it’s perfect size for every day use for my family of 4. We even make Kraft Mac and cheese in it because I want to use it for everything.
Glazing is really bad on the handles and scratches on the inside.
Response from Zwilling.comBy Consumer Relations, January 21, 2025
Thank you for sharing your feedback with us. We’re sorry to hear about the issues with the glazing and scratches on your Staub Pumpkin Cocotte. This is not the quality we aim to deliver. We recommend reaching out to our Consumer Relations Team with images so we can address this matter and assist you further. Alternatively, you can visit our Service Center [https://www.zwilling.com/us/magazine/support-center.html].
I’m very surprised that you would send me an opportunity to review an item that was displayed and processed but you didn’t fulfill.
Response from Zwilling.comBy Consumer Relations, October 31, 2024
Thank you for your feedback. We take all feedback into consideration and strive to improve our procedures. We are sorry about your experience, and we deeply apologize for the inconvenience caused by your unfulfilled order. The overwhelming demand from our valued customers has made it challenging for us to fulfill every order. This is certainly not the experience we want for our valued customers. Our Consumer relations team will contact you directly. Please accept our sincere apologies.