We absolutely love our new toaster from Zwilling. We have had several toasters through our 60 years of marriage, and this is by far the best. It crisps our bagels just right. English muffins are toasted to perfection--not pale and soft and not burnt. Our new toaster seems to take just a little longer to toast, but it is very quiet, and it is worth the wait to get the results we prefer. This toaster is costly, but we think it is worth the price. It is quality built and seems like it will be in service for a long time.