Customer reviews from frigidaire.com
Frigidaire - 22.3 Cu. Ft. Side-by-Side Refrigerator - Stainless Steel
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
21
4 Stars
14
3 Stars
4
2 Stars
1
1 Star
8
Customer Reviews for Frigidaire - 22.3 Cu. Ft. Side-by-Side Refrigerator - Stainless Steel
Customer Rating
5
Off to a Great Start
on April 29, 2022
Posted by: RobinTN
[This review was collected as part of a promotion.] Although our new refrigerator is smaller than its predecessor and we're still figuring out what goes where, we have been very pleased with its performance. The only thing I would suggest is one more shelf as I find myself with too much empty vertical space.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not going to work!
on May 15, 2022
Posted by: Streak
[This review was collected as part of a promotion.] After two months of producing ice quickly, it's now only producing a load about every 1 1/2 hours. Freezer interior temp. Is 14 degrees. At this temp, it should produce at least 2 loads per hour.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, May 18, 2022
Hey, Streak! Thanks for sharing your experience. We're sorry to hear that the ice maker on your refrigerator hasn't performed as expected. We recommend reviewing the link below for some helpful troubleshooting tips to hopefully resolve your concerns. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/all-about-your-side-by-side-refrigerator-ice-and-water/
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/all-about-your-side-by-side-refrigerator-ice-and-water/
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love our new fridge
on August 12, 2022
Posted by: Happy camper in Cleveland
This customer did not provide a text review.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Refrigerator will do the job “just”
on August 20, 2022
Posted by: Joe3875
[This review was collected as part of a promotion.] The refrigerator is working at the minimums. Minimum lighting, come on LED’s are cheap. I have to have the refrigerator set at it’s lowest setting for low 40 degrees. The water comes out of my kitchen faucet colder than the water dispenser in the refrigerator door.
Would I buy this refrigerator again, NO. I am sure I will have to replace this one in less than 5 years. Then, I think I will just get a cheap Top Freezer.
Would I buy this refrigerator again, NO. I am sure I will have to replace this one in less than 5 years. Then, I think I will just get a cheap Top Freezer.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 22, 2022
We are disappointed to learn the refrigerator doesn't meet all of your expectations. To address your concerns regarding the water not being cold, your model was designed without a water tank so the dispensing system is not designed to chill water.
If you should have any additional concerns, please chat with us via Frigidaire.com. We are here to help. -Bianca
If you should have any additional concerns, please chat with us via Frigidaire.com. We are here to help. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
on August 27, 2022
Posted by: New fridge break downs
[This review was collected as part of a promotion.] I called the company that delivered it over two weeks ago they said they would submit something to Frigidaire because my icemaker is not working even though it’s brand new the icemaking compartment with a door the door does not stay on it’s built terribly and I still have not heard back from anyone
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 29, 2022
We are sorry to hear you are having issues with your new refrigerator. We would love to make sure your concerns are quickly addressed and have sent you an email to gather more details. Please respond at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
No temperature control
on September 6, 2022
Posted by: Fairview82
[This review was collected as part of a promotion.] Everything on top shelf of refrigerator freezes regardless of temperature setting. Have not been able to use the refrigerator since we naught it new over two weeks ago. Service response takes forever. Totally UNACCEPTABLE!!
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , September 7, 2022
Thank you for your review, Fairview82. We are disheartened to know that you are having trouble with storing items in your fridge. Please allow us to help with your concerns. If your products are freezing, they may be stored too close to the damper/air filter housing. Be sure to rearrange the items on your top shelf storage to allow for proper air distribution. Additionally, for good circulation, do not block cold air vents with food items. Lastly, while we are unable to control our servicer's availability, we can manage the level of assistance you receive. If there are any issues, please reconnect with us so we can work together to handle them. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Never been right
on September 8, 2022
Posted by: Stens
From the start, this refrigerator has given us trouble. We have to push the door in to get the ice dispenser to work. We get repeated notifications that the fridge has lost power when it hasn’t. The ice maker is incredibly slow- in the morning when I fill up my kids’ water bottles for school, I usually run out of ice for my cup of water. Expecting a Pugh ice for 5 people is not unreasonable.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 9, 2022
Hi, Stens!
Thanks for reaching out with your concerns! It sounds like the refrigerator may be having a tough time registering when the door is closed. We would be happy to assist with a resolution! Please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can provide troubleshooting and determine the best next steps to get this resolved for you.
Best,
Ashton
Thanks for reaching out with your concerns! It sounds like the refrigerator may be having a tough time registering when the door is closed. We would be happy to assist with a resolution! Please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can provide troubleshooting and determine the best next steps to get this resolved for you.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 11, 2022
Posted by: Fred200
[This review was collected as part of a promotion.] I liked it. Wish the ice MacNeil didn’t take up so much space.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , September 15, 2022
Hi, Fred200. While we are happy to learn you are enjoying your new fridge, we understand you have some concerns with the design of the freezer. We will be sure to get this feedback over to the proper team. If we can help with any questions or concerns, don't hesitate to reach out to us! ~Keyanna
Written by a customer while visiting frigidaire.com