Customer reviews from geappliances.com
GE - 24" Front Control Built-In Plastic Tub Dishwasher with Extra Heavy Duty Wash Cycle and 60dBA - Black
Average customer rating
3.7
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
157
4 Stars
85
3 Stars
38
2 Stars
37
1 Star
49
70%of customers recommend this product.
(
202 out of
288)
Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Extra Heavy Duty Wash Cycle and 60dBA - Black
Customer Rating
4
Reliable
on August 20, 2023
Posted by: Wagh
Works well without any issues . Using this for last few months
Written by a customer while visiting geappliances.com
Customer Rating
3
Average
on August 18, 2023
Posted by: JJD2000
from Naugatuck, CT
It’s not bad. Cleans the dishes well, gets them hot and really dry too.
The door is cheap and flimsy, not many washing options either.
The door is cheap and flimsy, not many washing options either.
Features
2
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 21, 2023
Hi,
We're glad to hear this dishwasher's cleaning your dishes well. Your comments on the cycle options and door are important and we'll make sure our product and quality teams see them. Thanks for leaving a review.
-Sylvia@GEA
We're glad to hear this dishwasher's cleaning your dishes well. Your comments on the cycle options and door are important and we'll make sure our product and quality teams see them. Thanks for leaving a review.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The worst dishwasher I have every used.
on August 15, 2023
Posted by: Ariella
This dishwasher was newly installed by the seller in a home we just bought - never used all manuals inside. We thought this was a plus until we tried to use it. It's honestly the worst dishwasher I've ever had the misfortune of using.
First, the manual is garbage. It's general and not specific to any one model, so you don't get any really useful information about the model you have. Instead, there are a lot of features listed with the vague "(some models)" indicated, and at least 80% of them don't apply to this model, so good luck finding out what features your model actually offers.
I scanned the QR code, in the hopes of getting some actual info, to be greeted with a message that this dishwasher can connect to WiFi. This turned out to be only true if a separate connector is purchased, but it was virtually impossible to find this information.
The dishwasher itself does not feel sturdy or well-made. As soon as I opened the door I was concerned. The dw in our old unit is solid, but the door of this one is light and super flimsy. The racks are awkward, and things don't fit quite right in either.
Controls are the absolute minimum, so you can't customize anything aside from the wash settings: normal - heavy - 1 hour. Thanks to the awful manual and zero drying options in the controls, I had to do some research to discover that this model is actually supposed to dry. It absolutely doesn't.
It's not that the dishes come out slightly wet; they are all soaking wet. And even if you run the washer at night and don't unload the dishwasher until the next morning, the dishes are still SOAKING wet, like they've just been sprayed with water. The only things that weren't soaked when we tried this were the utensils, but even they were still not dry. It's amazing how poorly this model works. The actual drying options for this model are: towel, dishrack, leave the washer door open for several hours (maybe).
If you just want something to wash your dishes, while you do all the extra drying work, this is the model for you. It's really unfortunate that we now have to replace a brand new dishwasher, to get something that does the job properly.
We definitely won't be purchasing a GE product. GE clearly does not care about their brand reputation to be selling a product like this.
First, the manual is garbage. It's general and not specific to any one model, so you don't get any really useful information about the model you have. Instead, there are a lot of features listed with the vague "(some models)" indicated, and at least 80% of them don't apply to this model, so good luck finding out what features your model actually offers.
I scanned the QR code, in the hopes of getting some actual info, to be greeted with a message that this dishwasher can connect to WiFi. This turned out to be only true if a separate connector is purchased, but it was virtually impossible to find this information.
The dishwasher itself does not feel sturdy or well-made. As soon as I opened the door I was concerned. The dw in our old unit is solid, but the door of this one is light and super flimsy. The racks are awkward, and things don't fit quite right in either.
Controls are the absolute minimum, so you can't customize anything aside from the wash settings: normal - heavy - 1 hour. Thanks to the awful manual and zero drying options in the controls, I had to do some research to discover that this model is actually supposed to dry. It absolutely doesn't.
It's not that the dishes come out slightly wet; they are all soaking wet. And even if you run the washer at night and don't unload the dishwasher until the next morning, the dishes are still SOAKING wet, like they've just been sprayed with water. The only things that weren't soaked when we tried this were the utensils, but even they were still not dry. It's amazing how poorly this model works. The actual drying options for this model are: towel, dishrack, leave the washer door open for several hours (maybe).
If you just want something to wash your dishes, while you do all the extra drying work, this is the model for you. It's really unfortunate that we now have to replace a brand new dishwasher, to get something that does the job properly.
We definitely won't be purchasing a GE product. GE clearly does not care about their brand reputation to be selling a product like this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 17, 2023
Hi there! We appreciate your leaving us a review. We are so sorry that this dishwasher has not lived up to your expectations. We definitely understand the importance of a new appliance meeting your wants and needs. This is in no way the consumer experience that we strive for, and we are deeply apologetic.
We recommend viewing the link below for tips on how to avoid poor drying inside of your dishwasher. If these tips do not alleviate your problem, service may be needed to properly diagnose the unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.105470278.471545159.1692024351-2082806389.1677780257
We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our appliances. - Adrian@GEA
We recommend viewing the link below for tips on how to avoid poor drying inside of your dishwasher. If these tips do not alleviate your problem, service may be needed to properly diagnose the unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.105470278.471545159.1692024351-2082806389.1677780257
We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our appliances. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Bottom drawer is junk, cleans great
on August 1, 2023
Posted by: EOsburn
from Rio Rancho, NM
Washes and cleans dishes great! The bottom drawer is junk though, it doesn’t stay on the track and has even yanked off the seal on its way out. So frustrating.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 2, 2023
Hello! Thank you for leaving us your review. We are elated to hear that your dishwasher is cleaning your dishes as designed. However, we deeply apologize about the issues you have endured with the design of the bottom rack. We will be sure to share these comments with our product design teams, so they can make the necessary changes. We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet! Easy to use!
on August 1, 2023
Posted by: MamaDent
from Myrtle Beach SC
Wonderful product. Quiet. Easy. to use. Easy to install.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY IT!!
on July 24, 2023
Posted by: ZOOTY
Does NOT dry the dishes at all!! The lower rack keeps coming off its tracks. Very noisy. Has NO wash cycles except normal, heavy and 1 hour. The worst dishwasher I've ever used and I suspect it is not water efficient either!!
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 25, 2023
Hi! Thank you for your feedback. We are so sorry to hear that this dishwasher has not lived up to your expectations when it comes to features and the design of the racks. Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your dishwasher.
We will be sharing this feedback with our product design teams, so they can make the necessary improvements. We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
We will be sharing this feedback with our product design teams, so they can make the necessary improvements. We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Average
on July 23, 2023
Posted by: Sb90
Leaves dishes wet but gets the clean. Not overly noisy.
Response from geappliances.comBy Charlie@GEA, GE_Appliances, July 24, 2023
Hello there,
Thank you for taking the time to provide feedback on your new dishwasher. We're sorry to hear that your dishes are not dry at the end of the wash cycle, and we want to help!
For optimal drying results, we recommend using a rinse agent, selecting Heated dry or Dry Boost. We recommend referring to the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451.
Don't hesitate to reach back out to us if the suggestions above do not improve your dishwasher's drying results. We appreciate you continuously choosing GE Appliances for your home, and we're grateful to have you as part of our family.
-Charlie@GEA
Thank you for taking the time to provide feedback on your new dishwasher. We're sorry to hear that your dishes are not dry at the end of the wash cycle, and we want to help!
For optimal drying results, we recommend using a rinse agent, selecting Heated dry or Dry Boost. We recommend referring to the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451.
Don't hesitate to reach back out to us if the suggestions above do not improve your dishwasher's drying results. We appreciate you continuously choosing GE Appliances for your home, and we're grateful to have you as part of our family.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap junk which does not dry utensils
on July 22, 2023
Posted by: chunklover51ataoldotcom
from Flower Mound, TX
Someone wrote "cheap pile of junk"...I am going to repeat the same. The dishwasher is poor in built and overall performance. It does not dry the dishes and the condensation can be seen on the inside walls. This model does not have "dry boost" which is available in other models. It is a BIG problem. In addition, the racks are shallow and very poorly designed. It is 2023 and one can very well see the "inflation" has a direct impact on product quality.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 24, 2023
Oh no!
We're so very sorry to hear that you're not having the best experience with your new dishwasher. This is certainly not the experience we desire for you and we want to help out!
Water remaining at the bottom of the unit is normal. However, of the dishes aren't drying correctly, there are a few things you can check. Please refer to the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451.
Dishwashers are tested at the factory before they are shipped. If your new dishwasher has some water inside the tub or if there is water dripping from the drain hose, causing condensation, this is normal.
If the suggestions above don't seem to resolve the issue, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you so much for taking the time to share. Best regards. - Tierra@GEA
We're so very sorry to hear that you're not having the best experience with your new dishwasher. This is certainly not the experience we desire for you and we want to help out!
Water remaining at the bottom of the unit is normal. However, of the dishes aren't drying correctly, there are a few things you can check. Please refer to the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451.
Dishwashers are tested at the factory before they are shipped. If your new dishwasher has some water inside the tub or if there is water dripping from the drain hose, causing condensation, this is normal.
If the suggestions above don't seem to resolve the issue, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you so much for taking the time to share. Best regards. - Tierra@GEA
Written by a customer while visiting geappliances.com