Customer reviews from geappliances.com
GE - 24" Front Control Built-In Plastic Tub Dishwasher with Extra Heavy Duty Wash Cycle and 60dBA - Black
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
150
4 Stars
83
3 Stars
33
2 Stars
36
1 Star
46
70%of customers recommend this product.
(
197 out of
280)
Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Extra Heavy Duty Wash Cycle and 60dBA - Black
Customer Rating
1
Unclean Dishes
on May 5, 2025
Posted by: Pealie
My dishes are not clean. I have to manually wash them again after washing in the dishwasher.
Response from geappliances.comBy Adrian, GE_Appliances, May 7, 2025
We are more than happy to assist you with this dishwasher. We have provided some troubleshooting tips to help with your dishwasher not washing properly at the link below. If these tips do not help, service is advised.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38933
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38933
Written by a customer while visiting geappliances.com
Customer Rating
1
The worst dishwasher I have every used.
on August 15, 2023
Posted by: Ariella
This dishwasher was newly installed by the seller in a home we just bought - never used all manuals inside. We thought this was a plus until we tried to use it. It's honestly the worst dishwasher I've ever had the misfortune of using.
First, the manual is garbage. It's general and not specific to any one model, so you don't get any really useful information about the model you have. Instead, there are a lot of features listed with the vague "(some models)" indicated, and at least 80% of them don't apply to this model, so good luck finding out what features your model actually offers.
I scanned the QR code, in the hopes of getting some actual info, to be greeted with a message that this dishwasher can connect to WiFi. This turned out to be only true if a separate connector is purchased, but it was virtually impossible to find this information.
The dishwasher itself does not feel sturdy or well-made. As soon as I opened the door I was concerned. The dw in our old unit is solid, but the door of this one is light and super flimsy. The racks are awkward, and things don't fit quite right in either.
Controls are the absolute minimum, so you can't customize anything aside from the wash settings: normal - heavy - 1 hour. Thanks to the awful manual and zero drying options in the controls, I had to do some research to discover that this model is actually supposed to dry. It absolutely doesn't.
It's not that the dishes come out slightly wet; they are all soaking wet. And even if you run the washer at night and don't unload the dishwasher until the next morning, the dishes are still SOAKING wet, like they've just been sprayed with water. The only things that weren't soaked when we tried this were the utensils, but even they were still not dry. It's amazing how poorly this model works. The actual drying options for this model are: towel, dishrack, leave the washer door open for several hours (maybe).
If you just want something to wash your dishes, while you do all the extra drying work, this is the model for you. It's really unfortunate that we now have to replace a brand new dishwasher, to get something that does the job properly.
We definitely won't be purchasing a GE product. GE clearly does not care about their brand reputation to be selling a product like this.
First, the manual is garbage. It's general and not specific to any one model, so you don't get any really useful information about the model you have. Instead, there are a lot of features listed with the vague "(some models)" indicated, and at least 80% of them don't apply to this model, so good luck finding out what features your model actually offers.
I scanned the QR code, in the hopes of getting some actual info, to be greeted with a message that this dishwasher can connect to WiFi. This turned out to be only true if a separate connector is purchased, but it was virtually impossible to find this information.
The dishwasher itself does not feel sturdy or well-made. As soon as I opened the door I was concerned. The dw in our old unit is solid, but the door of this one is light and super flimsy. The racks are awkward, and things don't fit quite right in either.
Controls are the absolute minimum, so you can't customize anything aside from the wash settings: normal - heavy - 1 hour. Thanks to the awful manual and zero drying options in the controls, I had to do some research to discover that this model is actually supposed to dry. It absolutely doesn't.
It's not that the dishes come out slightly wet; they are all soaking wet. And even if you run the washer at night and don't unload the dishwasher until the next morning, the dishes are still SOAKING wet, like they've just been sprayed with water. The only things that weren't soaked when we tried this were the utensils, but even they were still not dry. It's amazing how poorly this model works. The actual drying options for this model are: towel, dishrack, leave the washer door open for several hours (maybe).
If you just want something to wash your dishes, while you do all the extra drying work, this is the model for you. It's really unfortunate that we now have to replace a brand new dishwasher, to get something that does the job properly.
We definitely won't be purchasing a GE product. GE clearly does not care about their brand reputation to be selling a product like this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 17, 2023
Hi there! We appreciate your leaving us a review. We are so sorry that this dishwasher has not lived up to your expectations. We definitely understand the importance of a new appliance meeting your wants and needs. This is in no way the consumer experience that we strive for, and we are deeply apologetic.
We recommend viewing the link below for tips on how to avoid poor drying inside of your dishwasher. If these tips do not alleviate your problem, service may be needed to properly diagnose the unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.105470278.471545159.1692024351-2082806389.1677780257
We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our appliances. - Adrian@GEA
We recommend viewing the link below for tips on how to avoid poor drying inside of your dishwasher. If these tips do not alleviate your problem, service may be needed to properly diagnose the unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.105470278.471545159.1692024351-2082806389.1677780257
We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our appliances. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
I love the features and the color.
on May 16, 2023
Posted by: Ladyredinsc
from Georgetown, SC
I love the fact that it came with a icemaker. I like the color because it matches the other appliances that I already had.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
My Mistake
on November 26, 2018
Posted by: dmj33
from CA
I replaced the old one with this product....it does Not clean well at all. And, worst of all, there was no operating instructions with the delivery...so I looked online and found little help. I started it at approx. 10PM last night....opened the door at Midnight.....left the door open....and the green light was Still on at NOON today. Why does it Not shut off ??????
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
No features
on March 5, 2022
Posted by: Pickleboy
The dishwasher leaked and doesn't dry dishes. Very basic and cheap.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, March 9, 2022
Hi there,
Thanks for leaving a review on your dishwasher, sorry to hear that you're not totally pleased with it. If you're finding that your unit is leaking, this article may provide some help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23644&_ga=2.159612793.513744460.1646658603-881651045.1645654537
Also, if you're finding that your unit isn't drying well, take a look at the tips laid out in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.164715515.513744460.1646658603-881651045.1645654537
If none of these tips help, we'd recommend reaching out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful for you!
We're always here should you have other questions or concerns.
Best wishes,
Michael@GEA
Thanks for leaving a review on your dishwasher, sorry to hear that you're not totally pleased with it. If you're finding that your unit is leaking, this article may provide some help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23644&_ga=2.159612793.513744460.1646658603-881651045.1645654537
Also, if you're finding that your unit isn't drying well, take a look at the tips laid out in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.164715515.513744460.1646658603-881651045.1645654537
If none of these tips help, we'd recommend reaching out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful for you!
We're always here should you have other questions or concerns.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
This is the absolute best dishwasher!
on April 13, 2022
Posted by: CF172
from 13104
I love this dishwasher! It looks awesome in my kitchen. The dishes come out spotless and absolutely dry in 1 hour. Huge silverware basket with a handle that you can easily take out to unload. Incredibly easy to load. Stacks all sizes of pots and pans. The top and bottom racks role out ridiculously easy. It is huge and quiet. The door is light to open. This is the best dishwasher ever!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
DOES NOT DRY, WET WET WET!
on April 19, 2022
Posted by: AJAX7
from WPB,FL
YOUR HEATING FILAMENT IS NOT HOT ENOUGH, OR WONT STAY ON LONG ENOUGH. ANYTHING WITH AN INDENT, OR RIM STAYS WET. THE INTERIOR WALLS STAY WET TOO.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , April 25, 2022
Hello- Thanks so much for sharing your review. We are sorry that your dishes aren't drying well. We can understand how disappointing this would be for you and want to help. For the best drying results do the following:
Check to make sure the water coming in to the dishwasher is 120 degrees F or higher. Use a rinse agent. A rinse agent will accelerate the drying process. Rinse aids help keep water from forming droplets that will dry into spots on the dishes. Check the level of the rinse agent tank periodically and refill as necessary. Use the Heated Dry Option. Using heated dry will turn on the heating element in the dishwasher. This will speed up the drying process although it will increase the overall length of the cycle.
Keep in mind that plastic dishes do not dry well in a dishwasher. The dishwasher will also not dry puddles of water that collect in the bottom of a glass or cup.
If you open the dishwasher at the end of the cycle and don't feel heat, there may be an issue with the heating element and we would recommend taking advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. We hope this is helpful. Please let us know if you have any questions in the future.
Thank you! Joyce@GEA
Check to make sure the water coming in to the dishwasher is 120 degrees F or higher. Use a rinse agent. A rinse agent will accelerate the drying process. Rinse aids help keep water from forming droplets that will dry into spots on the dishes. Check the level of the rinse agent tank periodically and refill as necessary. Use the Heated Dry Option. Using heated dry will turn on the heating element in the dishwasher. This will speed up the drying process although it will increase the overall length of the cycle.
Keep in mind that plastic dishes do not dry well in a dishwasher. The dishwasher will also not dry puddles of water that collect in the bottom of a glass or cup.
If you open the dishwasher at the end of the cycle and don't feel heat, there may be an issue with the heating element and we would recommend taking advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. We hope this is helpful. Please let us know if you have any questions in the future.
Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Stopped working at 6 months
on May 14, 2022
Posted by: Wisecup1
from Ohio
We have only had our dishwasher for about 6 months and it's already stopped working. Trying to reach someone is a nightmare.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Gina@GEA, GE_Appliances, May 23, 2022
Thank you for reaching out about your dishwasher. This isn’t at all the experience we want or expect for you as one of our valuable GE Appliances family members. We deeply apologize for the trouble reaching out and that your dishwasher has stopped working.
So that we may take a closer look into this, an agent will be reaching out via email to request some more information. We hope to hear back from you soon. -Gina@GEA
So that we may take a closer look into this, an agent will be reaching out via email to request some more information. We hope to hear back from you soon. -Gina@GEA
Written by a customer while visiting geappliances.com