Customer reviews from Samsung US
Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Matte Black Steel
Average customer rating
2.3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
7
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
15
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Matte Black Steel
Customer Rating
5
Worth the purchase.
on January 28, 2023
Posted by: Joseph99
from Dallas, Texas
the panels are nice and compliment any kitchen well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke 4 door flex
on November 16, 2022
Posted by: Anonymous
from Wadsworth, ohio
[This review was collected as part of a promotion.] Stunning refrigerator, this line takes appliances to the next level! Beautiful changeable panels, bring that modern flare to your kitchen! The beverage center is perfect for infused water and filling glasses. Thistle flex refrigerator space is a great feature to maximize utilization. This will be the showstopper in your kitchen, truly the most beautiful, functional workhorse of your kitchen!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Misleading offer - panels never in stock
on November 10, 2024
Posted by: Gc76
from Houston
Like many others I bought the fridge with the intention of changing the panels to some of the more interesting colors. First the offer would not go through via the online system so I had to do two very long chats with the promotions department. It took WEEKS to get this approved…only to find out that basically the only colors available are stainless steel and little else? What’s the point?
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
4
Response from Samsung USBy Ricardo, Samsung Care, November 11, 2024
Greetings,
We understand your disappointment for not getting the type of panel that you like. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147663248) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment for not getting the type of panel that you like. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147663248) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing Samsung Offer
on November 21, 2024
Posted by: Disappointed
from Washington, PA
5/15/2024 -- We purchased a Bespoke 3 door fridge that Samsung offered a special to receive the 2 top panels and 1 bottom panel in a color of our choice.
In good faith we purchased the Bespoke 3 door with the understanding that we would be able to exchange the panels for a color of our choice
5/29/24 - We received 1 top panel and 1 bottom panel in navy steel blue.
6 months later - we are still waiting on the missing top panel in navy steel blue.
We have reached out to Samsung weekly to check on the status of our missing panel --- only to be informed that the top panel is not available in navy steel blue.
We don't understand why Samsung wasn't able to assist us in locating the missing panel?
We purchased the Bespoke 3 Door fridge only to be able to change the panel color --- Samsung misrepresented the offer and hasn't worked on a resolution.
In good faith we purchased the Bespoke 3 door with the understanding that we would be able to exchange the panels for a color of our choice
5/29/24 - We received 1 top panel and 1 bottom panel in navy steel blue.
6 months later - we are still waiting on the missing top panel in navy steel blue.
We have reached out to Samsung weekly to check on the status of our missing panel --- only to be informed that the top panel is not available in navy steel blue.
We don't understand why Samsung wasn't able to assist us in locating the missing panel?
We purchased the Bespoke 3 Door fridge only to be able to change the panel color --- Samsung misrepresented the offer and hasn't worked on a resolution.
Response from Samsung USBy Samsung Care, November 22, 2024
Hi there,
We can feel the disappointment you have with this fridge panel.
We can visit this link to check the status of your order.
https://www.samsung.com/us/support/order-help
If you don't have the order number, please feel free to contact us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147716482), and it will help our team pull up your information.
^Rodel
We can feel the disappointment you have with this fridge panel.
We can visit this link to check the status of your order.
https://www.samsung.com/us/support/order-help
If you don't have the order number, please feel free to contact us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147716482), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Free panels are a scam
on November 25, 2024
Posted by: FrustratedFlex4DoorUsers
Earlier when I bought this refrigerator there were lot of fun colors.For past 6months I am trying to order the green with clementine combination but either one is present or none are. The code only works one time. What a shame!!! This is a scam making customers to believe we have options to customize.
Response from Samsung USBy Ricardo, Samsung Care, November 27, 2024
Greetings,
We understand your disappointment for not being able to get your prefer refrigerator panel. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147759507) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment for not being able to get your prefer refrigerator panel. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147759507) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Where are the colors?
on November 27, 2024
Posted by: Stu Pickles
from New York
Get it together… why even offer replaceable panels (that also show various colors) when there are only 3 options available. Maybe you should move your production stateside and this wouldn’t be an issue.
Response from Samsung USBy Ricardo, Samsung Care, November 29, 2024
Greetings,
We understand your disappointment for the color of panel that you want being out of stock. Let us help.
You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Thank you and have a great day!
-Ricardo
We understand your disappointment for the color of panel that you want being out of stock. Let us help.
You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Thank you and have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Panel color not available!
on December 6, 2024
Posted by: Nonny
This review is on panels being out of stock. Bought my refrigerator, which I do love in August 2024 and have not seen the panels I want as of yet. Looking for the green panels. At this point, I believe a refund for the panels should be given. This is becoming more frustrating than it’s worth.
Response from Samsung USBy Samsung Care, December 9, 2024
Hello,
We know the disappointment about the panel being out of stock.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We know the disappointment about the panel being out of stock.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
8 months later we love it.
on March 18, 2025
Posted by: EBelieve
In our kitchen 8 months and love everything about it. White glass panels are great for leaving notes too.
Written by a customer while visiting Samsung US