Customer reviews from Samsung US
Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Matte Black Steel
Average customer rating
2.3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
7
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
15
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Matte Black Steel
Customer Rating
1
Bait and Switch
on July 26, 2025
Posted by: FullOfCrap
from Example: New York, NY
They are so full of it! They offer the Panels Rebate, then discontinue all of the appealing colors. I wouldn't be surprised if once all of the rebates reach their expiration dates, all of the nice colors just so happen to "magically" reappear, along with a hefty price tag on them, now that they are no longer obligated to give them away for free as promised..
-this is MY "opinion".
-this is MY "opinion".
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, July 29, 2025
Hi there,
We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150163632) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150163632) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Panels offer is miselading
on October 15, 2025
Posted by: MB1212
I purchased the fridge due to the panels offer in September of last year. It has been a year and my reward is expiring and I was forced to chose the colors I never wanted. During the last 12 months they never had any of the colors advertised. Sigh was mislead to spend 3K on a fridge we don't even like the look of
Response from Samsung USBy SEA Care, October 16, 2025
Hello there,
We appreciate you taking the time to share your experience regarding your refrigerator panel offer, and we completely understand how disappointing it must feel not being able to select the color you originally wanted. We’re more than willing to look into this matter further and help explore available options.
You may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151045556) to help our team pull up your information.
Thank you.
^Camille
We appreciate you taking the time to share your experience regarding your refrigerator panel offer, and we completely understand how disappointing it must feel not being able to select the color you originally wanted. We’re more than willing to look into this matter further and help explore available options.
You may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151045556) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
I feel like i was scammed :(
on January 14, 2025
Posted by: scammedbysamsung
from Tucson, AZ
Like many of the other people writing reviews I feel like i got scammed into buying this fridge with the expectation of being able to replace the panels with cool colors only to find that the promo took months to get approved and then they ran out of stock. Ugh.
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, January 15, 2025
Greetings,
We appreciate you sharing your overall experience with your Samsung refrigerator's panel. We'd love to help you.
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator panel.
Please feel free to contact us using the options below. We look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148165400, which will help our team pull up your information.
^Rainly
We appreciate you sharing your overall experience with your Samsung refrigerator's panel. We'd love to help you.
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator panel.
Please feel free to contact us using the options below. We look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148165400, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
12 colors and 2 finishes, fake news.
on November 12, 2025
Posted by: Justjim
from Pittsburgh
I can’t believe you still advertise all of the colors that have been unavailable for years and then a promotion on top, wow Samsung. Yeah I still want the colors that were the reason for the purchase. I have had to hear my wife tell me she hates our ugly fridge for a year.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
5
Response from Samsung USBy SEA Care, November 13, 2025
Hello Justjim,
Sharing your honest feedback on the availability of the panels is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151304811) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Sharing your honest feedback on the availability of the panels is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151304811) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Green film peels away
on October 22, 2024
Posted by: Cheap
After a few months of use, the green film over the doors began peeling away in all corners, not even where we touch. Would not recommend this if you care about the cosmetics of your refrigerator
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, October 22, 2024
Hello there,
We would love to discuss your fridge panel to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147619299) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your fridge panel to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147619299) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE PRODUCT! DO NOT BUY! VERY EASY TO DAMAGE!
on June 18, 2025
Posted by: TonyS
from PA
This stainless steel panel is nothing but a problem. Easy to scratch during the cleaning. Fingerprints are always visible. Very easy to dent. Very thin metal with no backing. In the car terms - LEMON!!! AND NOT COVERED BY THE WARRANTY! DO NOT BUY!!! Samsung does not stay behind their product. Class Action suit should be filed based on the quality of these panels.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, June 19, 2025
Hi Tony,
We understand your disappointment with your refrigerator having dents and leaving fingerprints. Let us help.
Here is a link to a YouTube video; kindly watch timestamp 1:12 - 1:52 for a guide on how to clean your refrigerator.
How to clean your Samsung refrigerator | Samsung US.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149650669) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with your refrigerator having dents and leaving fingerprints. Let us help.
Here is a link to a YouTube video; kindly watch timestamp 1:12 - 1:52 for a guide on how to clean your refrigerator.
How to clean your Samsung refrigerator | Samsung US.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149650669) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
NEVER IN STOCK
on February 26, 2025
Posted by: FED UP SAMSUNG CUSTOMER
I bought the fridge in september and got a free panel promo but the panels are never in stock. I don't understand why give out the promo showing like 10 different colors when nothing is in stock.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, March 3, 2025
Hi there,
We understand how you feel about the panel's availability. Please know that we're here to help you.
For updates on the availability of the panels, we recommend visiting the links below for more information.
Bespoke Design Studio:
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Bespoke 4-Door Flex™ Refrigerator Panel in Stainless Steel - Top Panel
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-stainless-steel-top-panel-ra-f18duuql-aa/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148521150, to help our team pull up your information.
Have a great day!
^Chrystel
We understand how you feel about the panel's availability. Please know that we're here to help you.
For updates on the availability of the panels, we recommend visiting the links below for more information.
Bespoke Design Studio:
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Bespoke 4-Door Flex™ Refrigerator Panel in Stainless Steel - Top Panel
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-stainless-steel-top-panel-ra-f18duuql-aa/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148521150, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!!
on November 6, 2022
Posted by: Keith9269
from Moreno Valley Ca 92557
[This review was collected as part of a promotion.] Love the white glass door panels we selected. Love the two different type of ice cubes. Love the water pitcher (we use it daily). Plenty of space for us!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US